Well only been with this company a few months very disappointing to say the least. They terminate your subscription without actually calling you to explain. If they valued their customers they would... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It is an experience that no doubt comes with huge challenging moments when switching a transport vehicle from unleaded into fully Electric vehicle! Elmo has provided great solutions to some of o... See more
Company replied
Staff are friendly, I ordered a car, gave them money and then a week later a car arrived on time 😁 This experience is far more straightforward than any experience I’ve had financing a car by a... See more
Company replied
Fast and effective service from these guys! Cheapest lease available after browsing for weeks. Fab car no complaints, wish the AC worked but just needs regassing. Other than that, got the car delivere... See more
Company replied
Company details
- Leasing Service
- Car Dealer
- Car Finance and Loan Company
- Car Leasing Service
- Car Rental Agency
- Used Car Dealer
About elmo
Written by the company
elmo is an electric car subscription service on a mission to help everyone switch to an electric car...
Book online in 5 minutes, get verified in 24 hours and have an EV delivered to your door in just a few days (subject to availability)
Unlike a lease, there's no deposit to pay and no long contractual commitment. You can hand back the car (or swap to another) by giving 30 days' notice after your first month. The subscription package is all-inclusive too, covering:
We can also help with charging both at home and on the road. Head over to our website to find out more.
Customer Service
Live chat to help you every step of the way...
We have a dedicated Customer Service team available via live chat, email or phone ready with advice and answers to help you find your ideal electric car.
Ready to go electric?
Try our Suitability Tool to see which electric cars could fit your lifestyle.
Contact info
Form 2, 18 Bartley Wood Business Park, Bartley Way, RG27 9XA, Hook, United Kingdom
- 0330 165 4945
- hello@elmodrive.com
- elmodrive.com
Excellent service and very convenient
Excellent service and very convenient, can’t fault them
June 5, 2023
Unprompted review
Reply from elmo
Hi Matt,
Thank you so much for taking the time to leave us a great 5* review, we are so glad to hear of the excellent service you have received.
Take care and happy driving!
The elmo Team
Advertisement
Make the effort to be fair
Louis S made an extra effort to make sure the new summer discount (which began right before our car was delivered) was applied to our subscription. Really appreciate they made the effort to be fair with us.
June 5, 2023
Unprompted review
Reply from elmo
Hi Toby,
Thank you so much for taking the time to leave us a great 5* review, we will be sure to pass on your positive feedback to Louis!
Take care and enjoy your new EV!
The elmo Team
Faultless Company and faultless car!
I subscribed to a brand new Renault Zoe for about 9 months from September 2022 onwards and today I will be handing it back.
From start to finish it has been a faultless experience. The only reason I am handing the car back is a change of circumstances in the family where I no longer need a second car.
Communication has been perfect with Elmo's team members being helpful and quick to respond to any issues.
If I need a second car again I will definitely be returning to Elmo.
June 5, 2023
Unprompted review
Reply from elmo
Hi There,
Thank you so much for taking the time to leave us such a great review, we really value your feedback.
We are so pleased to hear of the faultless experience you received and we will be sad to see you go!
Take care and we hope to see you again in the future.
The elmo team.
Good service for short term
Easy process to start, online help chat available and quick response from the Team. Great availability of options. Quick delivery and cars in great condition. Using for a short time but definitely recommend if in need of a car for a while.
May 27, 2023
Reply from elmo
Hi There,
Thank you so much for taking the time to leave us a great 5* review, we are so pleased to hear you enjoyed your elmo experience and thank you so much for the recommendation.
Take care and enjoy your new EV!
The elmo Team
Elmo have been so very helpful from the…
Elmo have been so very helpful from the start. Nothing has been too much trouble and Kayla always replied to any questions or queries I had via email straight away.
I would highly recommend Elmo to anyone.
Thanks the Elmo team!
May 10, 2023
Reply from elmo
Hi Anna,
Thank you so much for taking the time to leave us a great 5* review, we are so glad to hear Kayla was able to help you along your elmo journey.
Take care and thank you for your recommendation!
The elmo Team
Advertisement
Been so easy to deal with the whole way…
Been so easy to deal with the whole way through. I love my new car and everything able to be completed online!
Even when I wasn’t given a home charging cable, they immediately organized delivery of one. Can’t speak highly enough of Elmo!
May 12, 2023
Unprompted review
Reply from elmo
Hi Lee,
Thank you for leaving us a fabulous 5* review! We are pleased to hear you are loving your new EV and have had a great customer experience so far!
Take care!
Very happy so far!
Very responsive to emails an online chat in run-up to rental, and happy with the response provided. There was a slight hitch with delivery in that it was moved to the next day due to lack of drivers and I wasn't informed of this until I'd chased it up, but again the responded quickly, and though it was a bit annoying to have wait around for nothing on the original delivery date, luckily it didn't cause me any bigger issues than that. So far, very happy with the car provided - a superb way to test the waters on EVs and charging etc, or if looking for something more cost effective than a longer rental or shorter than a 2 year lease!
May 9, 2023
Reply from elmo
Hey Elin!
Thank you for the feedback and for leaving us a 5* review! We are pleased to hear that everything was dealt with effectively for you and our customer service has been great!
We hope you enjoy your new EV! Take care
Great way to get into EVs
I've had an excellent first time experience with Elmo. When I started my monthly the prices were lower and you could do a monthly rental whereas now you can only do a bi monthly lease or a yearly lease, which to be honest isn't as convenient. The prices have also gone up now as well.
However, I am reviewing my experience and overall it has been excellent with great customer service.
May 14, 2023
Unprompted review
Reply from elmo
Hi Daniel,
Thank you for taking the time to leave us a great 5* review regarding your first-time experience! We really do love to hear it! We are so pleased to hear of the excellent service you have received!
Take care and enjoy your new EV!
The elmo Team
Be aware
They will charge you an enormous amount when you return the car. In my previous leasing experiences, company are always quite lenient on issues when you return the car. This is completely opposite with Elmo. They will try all their best to rip you off. I am in the process of fighting with them but please be warned.
May 11, 2023
Unprompted review
Reply from elmo
Hi Wing,
Thank you for leaving us a review.
From your complaint we can see you are not disputing the fact the car was damaged but the associated costs which have been charged on to yourself when ending the subscription with elmo.
We appreciate incurring any type of cost is disappointing however we follow the same BVRLA guidelines as leasing companies to ensure our charges are fair and consistent to all our customers and meet industry standards. The decision to charge back costs to a customer will vary with each company and it is possible that some leasing companies may take a different view on charging this back.
Whilst we cannot comment on the reasoning for other companies practices, there is a difference between taking out a lease and a subscription. With a fixed-term lease vehicle, a deposit is required and when the vehicle is returned it is usually sold via auction or a dealer network. Depending on the leasing companies approach, it may be the case that not all damage identified will repaired prior to sale. However, in a subscription where no deposit is required, the vehicles will be provided to new subscribers and therefore we strictly abide by the BVRLA fair wear and tear policy, so as to not inconvenience any future subscribers. Any damage that falls outside of the BVRLA fair, wear and tear guide is repaired to ensure it is in a great condition to go out to the next customer.
We review all damage charges both internally and with our vendors to keep them as low as possible where we can. We leverage our relationships with a logistics and repairers to get the best possible price for our customers. In your case, the vehicle was delivered to you with only 105 miles on the clock and was in pristine condition, when it was returned to us the damage was significant enough for us to have to repair it, incurring a cost to ourselves which was passed on.
I’m sure that you can appreciate that you would not be satisfied with our service if the vehicle were to turn up with damage outside of the BVRLA fair wear and tear policy.
We can see our customer support team has responded to your formal complaint and advised we will not be upholding your complaint and given you the option of escalating this further to the BVRLA for them to adjudicate if you still are contesting the charges.
Thank you for taking the time to leave us a review, we appreciate the feedback.
Advertisement
Not as good as it used to be
This review is about my second Elmo car I’ve rented. The first one was a good car and brand new, but Elmo did mess up and collected it unannounced over a week early last time (albeit they did refund, but not compensate me). This time, the same car is more expensive (I guess that’s inflation), but the delivery experience and condition of the car are far worse.
Firstly the car arrived late, not by much, but it makes it a pain to organise your day. The condition of the nearly two year old 14k mile car was not as I expected - no car mats, a big scrape on the front bumper, no app access (a total pain), small chips and marks and a not very clean interior. The car feels like a 4 year old car and is therefore a terrible deal for the price I pay PM. If the car was new and immaculate it’d be good value, but for a tatty one, not great sadly.
May 3, 2023
Reply from elmo
Hi Tom,
Thank you for taking the time to leave us a review, your feedback is so important to us.
We are so sorry to hear of the issues you have faced. We can see a member of the team assisted at the time to explain that with a subscription service, a new car is not promised and it may have signs of fair wear and tear.
A member of the team shall reach out to you directly to see how we can help to improve your elmo experience!
Best wishes,
The elmo Team
Really excellent service and a very…
Really excellent service and a very easy process. Couldn't be happier so far
May 3, 2023
Reply from elmo
Hi Patrick,
Thank you for taking the time to leave us a great 5* review, we are so pleased to hear of the excellent service you have received.
Take care and enjoy your new EV!
The elmo Team
Warned me at 4.45pm the day before…
Warned me at 4.45pm the day before planned morning delivery that the car would not be available.
Then delivered a few days later another car and at the wrong address.
Still no offer of compensation received.
April 26, 2023
Reply from elmo
Hi Jean,
Thank you for taking the time to leave us a review, we really value your feedback.
We are so sorry to hear of the issues with your delivery, we can see our customer experience team have been asissting with this and a member of the team will be in touch in the hopes we can find a resolution you are happy with.
Best wishes,
The elmo Team
Wonderful from start to finish
The Elmo team have been wonderful from start to finish. I sadly gave my car back this month as my personal circumstances changed but the whole process was smooth, easy and enjoyable. Definitely recommend!
April 19, 2023
Unprompted review
Reply from elmo
Hi Nici,
Thank you so much for leaving such a lovely review, we are so pleased to hear of the wonderful experience you had with us.
Take care and thank you for your recommendation!
The elmo Team
Advertisement
Very professional and efficient service…
Very professional and efficient service from start to finish. Car arrived clean and ready for use. Very very happy!
April 22, 2023
Reply from elmo
Hi There,
Thank you so much for taking the time to leave us such a lovely review, we are so pleased to hear of the professional service you received from the team!
Take care and enjoy your new EV!
The elmo Team
Very good very good very good
April 22, 2023
Reply from elmo
Hi Rob,
Thank you for taking the time to leave us this very good review!
Take care and enjoy your new EV!
The elmo Team
A must
The customer service went an extra miles explaining me everything in detail and helping me better understanding how to get the best out of my subscription. The car is amazing
April 22, 2023
Reply from elmo
Hi Gabriele,
Thank you for taking the time to leave us a great 5* review, we are so pleased to hear of the amazing customer service you have received from us!
Take care and enjoy your new EV!
The elmo Team
Super friendly and professional!
April 21, 2023
Unprompted review
Reply from elmo
Hi Emi,
Thank you for taking the time to leave us such a lovely review, we are so pleased to hear of the friendly and professional service provided by the team!
Take care and happy driving!
The elmo Team
Advertisement
The company caters to customers at the…
The company caters to customers at the very top level and are very supportive and always happy to help, I will always recommend them to everyone i know top quality organisation.
April 21, 2023
Unprompted review
Reply from elmo
Hi Oluwaseyi,
Thank you so much for taking the time to leave us a great 5* review, we are so pleased to hear of the top tier service you have received!
Take care and thank you for your recommendation.
The elmo Team
Fantastic idea to try an electric car…
Fantastic idea to try an electric car without committing to a long lease. Delivery and ordering process was easy. After trialling for a month I’ve now committed to a longer term subscription. I find the cost extremely reasonable in comparison to lease costs (no deposit needed).
April 20, 2023
Unprompted review
Reply from elmo
Hi Rosalind,
Thank you so much for taking the time to leave us a great 5* review, we are so pleased to hear you will be sticking around!
Take care and happy driving!
The elmo Team
Car was delivered from Elmo last week…
Car was delivered from Elmo last week and loving it so far.
Everything has been so easy from initial booking process through to delivery.
The delivery driver was great and explained all the features of the car.
Only had one or two minor issues which Elmo are looking to resolve (neither have impacted my use or enjoyment of the car).
My first EV and wanted to try one before commiting to a longer term lease, so the subscription model is ideal (and not much difference in cost anyway). Can highly recommend Elmo.
April 16, 2023
Reply from elmo
Hi Daniel,
Thank you so much for taking the time to leave us a great 5* review, we are so pleased to hear you are loving your new EV and our team were on hand to resolve any issues for you!
Take care and thank you for your recommendation!
The elmo Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.