elmo Reviews 408

Absolutely fantastic experience. Car was delivered on time and it is just the most beautiful car ever. The staff are just an absolute credit to this company. I will be a customer for the foreseeable future due to such a positive and first class experience! Thank you so much to the team at Elmo.

Very easy process from start to finish. Car arrived very clean and tidy. Enjoying it so far!

We've had nothing but hassle from start to finish with Elmo. My wife and I subscribed to a Renault Zoe (WP70CKK) at the start of December. To begin with the vehicle didn't turn up on the first day. No one from Elmo contacted us. We had to call Elmo numerous times on the day until eventually someone called us back in the evening to say the car wasn't coming until the next day. My wife ended up having to take two days off. Then in February the car was due a service. No one came to collect the car as agreed. Again we had to chase Elmo to find out what was happening. In the end we decided to end the agreement. Now Elmo were supposed to collect the car today. Yet again no one turned up and my wife had to keep calling Elmo to find out what was happening, only to be told at 17:20 that the car wouldn't be collected today. We went with Elmo because we wanted hassle free motoring, but it's been nothing but stress. Paying £119 to have the car collected and no one turning up or telling us what's happening is unacceptable. Now we're stuck with a car we don't want and have to take another day off to have the car collected. I understand that things sometimes go wrong but Elmo's lack of communication or attempts to resolve issues is really poor.

We had 2 cars from elmo and had had multiple issues with the cars and customer service. We received 1 car with a broken visor mirror and we're simply asked to 'tape it' as fixing it would mean that we would be without a car despite paying a significant amount to elmo for the vehicle. For another car, we unfortunately had a windscreen chip in early December 2022 and were shocked to find out this was NOT covered in the insurance. It then took Elmo and their partners over 2 months to arrange to fix the windscreen. I was stuck with a car that was bordering on being road worthy and elmo continued to drag their heels in and failed to respond to my multple email and phone calls to fix it. I was left paying for a car during this period that I was afraid to drive because of the issues with the windscreen and elmo continued to ignore me. Elmo didn't seem to care much about it so I quickly decided to end all business with them and use a different provider. Very disappointed and have told others to AVOID THEM.

Fantastic from start to finish; their customer service team was always absolutely brilliant, responsive and helpful. A completely different experience to a lot of companies in the sector; absolutely recommend!

I would just like to say how amazing the company has been in the first 24hrs since joining them. I was with another company prior to them and they was terrible but Elmo drive have been amazing especially Sohail he has kept me in the know every step off the way so Thankyou. Looking forward to Monday

Absolutely terrible customer service, contradict on charges, delays galore!

First few 5 star reviews are from their own staff members!!! lol

- Car delivery delay - Driver shows up at about 11pm when he was supposed to come by 5pm. + Car swap - Delayed car for over 2 weeks!

- DAMAGED CAR - Elmo gave me a damaged car, charger flap broken, SOS light on, Car doesn't charge above 80% - They expect me to resolve their broken car issues with their nominated garage which is 30miles away from me

- TERRIBLE CUSTOMER SERVICE - On multiple occasions staff members promise to call back but ALWAYS fail to do so.

- Excess mileage charge - Staff have emailed me to say excess mileage is at 12p per mile. Upon returning the car, they charge at £1~ per mile approx.

Overall, i do NOT recommend Elmo at all!

Absolute scam company with no customer support at all

Currently having to raise this to Financial ombudsman as Elmo are trying to put their customers out of pocket by charging excessive amounts and not sticking to what they initially advise on cost!

I don't have option for 0 stars, i wouldn't even give them 1 star.

Initially, you try to give them the benefit of the doubt but they take advantage of this in multiple ways!

Great value, brand new electric car and good value for money.

Paua has been an Elmo customer for several years now. As a business we have had a number of different vehicles that we use for business purposes. A Nissan leaf, a Renault Zoe, a Jaguar iPace and our next car will be a Polestar. Each time we get quality service, great data and a friendly team.

I have been an Elmo subscriber for a long time. The team at Elmo are great, all of them. They really can't do enough to help especially if there are problems or bumps in the road.

It has been some time since my experience with elmo, but for the most part it was positive. I have tried a few providers and they haven't come close service wise. I had so many issues with my BP pulse membership and Kayla was excellent in making sure the issue was resolved by providing me with a temporary card number and reporting the constant issues with my local unit. I see now that they have removed BP Pulse and have a new card for charging. This might be enough for me to give them another go.

The process for arranging my car was simple and easy, the email verification for my wife wouldn't work so I used live chat Sohail was very helpful and fixed it immediately

Pros:
Elmo are pretty good to deal with (though a lot slower now than they were 6 months ago).
Car was fairly new, clean, good condition.
Everything including London congestion charge is included, as promised.
Cons-
London ‘surcharge’ is annoying.
No manual, no spare key, no ownership documents (think ‘hire car’).
Complex and ugly tracking device in windscreen - they know where you are, when you drive, how fast you go, when you exceed the speed limit etc.
Delivery and collection procedure requires you to be home all day - no time slots.
Quite expensive (but that’s electric cars I guess).

Would highly recommend everything done online with excellent customer service car was delivered as promised with plenty of charge and clean

I have already left a review for Elmo and their excellent customer services team for their excellent pre-delivery work (which was a 5-star review) but I have decided their delivery driver deserves his own 5-star review!

I had my new car delivered by Stephen and he was with me for around 25 mins and every moment was a pleasure.

Stephen was friendly, warm, and genuine. He obviously took great care in making sure the delivery experience was top-class. I could see he loved his job and his enthusiasm was definitely welcome.

The car was late, through no fault of Elmo or the driver, but Stephen seemed genuinely upset that this might have affected my day and my experience. It didn't but I was grateful for his concern and the unrequired apology.

When he left I was happy the car had arrived in a clean condition, I likened the condition to 'like new' and I was left with everything I needed and all the required information to start enjoying the car immediately.

Thank you Stephen for an outstanding experience and your obvious care and commitment to the customers you assist. I wish there were more than 5 stars available.

Subscribed to a car from elmo. It was so easy!

Had an issue but it was resolved super quick by Louis. Louis is an asset to elmo and was extremely caring towards me and my situation.

The car arrived pristine and I would certainly recommend these over a long term lease!

We wanted a car for about 5 months over the winter period. We considered buying a budget second hand vehicle & looked at renting but Elmo was the perfect solution. It offered a very flexible lease, 30 days at a time with no up front deposit. We got a brand new Fiat e500, economical with cheap running costs, zippy around town & the preheat option in those cold winter mornings was also an excellent feature. Elmo look after servicing, maintenance, insurance etc giving hassle free motoring - it was great to know they have your back. Samantha & Dale from Elmo looked after my account & gave a first class service & answered any queries straight away.I will definitely use Elmo again & have been given a £60 promotion code off next lease if I return. Highly recommended especially if you want to trial a fully electric vehicle before buying or want one for an extended period but less than a year.

Everybody I have talked to at Elmo have been polite and helpful, easy to do business with.

I have been using Elmo for around 6 months now and changed my car once. The whole experience end-to-end has been great. The cars are good, the prices are fair and the customer service excellent. Highly recommend.

Excellent experience from start to finish; have subscribed to two EVs. Professional and very quick communication. Highly recommend.