Needs to be cleaned before given to us a little better.
Quality: 4
Value for money: 3
Reply from El Monte RV
Thank you for the feedback. We appreciate you letting us know and will make sure that our quality checks are improved for future rentals.
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The information on this page is based solely on product reviews written by customers of El Monte RV via Trustpilot.
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The RV was great, it had all the essentials needed for a weekend by the beach.
Quality: 5
Value for money: 5
Reply from El Monte RV
Thank you for your positive feedback; we appreciate it!
Great for a one man trip to anywhere
Quality: 5
Value for money: 5
Reply from El Monte RV
Thank you for your kind words! We hope to have you again soon as one of our guests!
great rvs !
Quality: 5
Value for money: 5
Reply from El Monte RV
Thank you for your kind review!
no warm water as the anode was not even installed. missing kitchen tools even if we paid the kitchen kit. failing battery after 3 days. no power if we were not running the engine. no compensation proposed which is poor service in my opinion for a 3x returning customer. Will look for other options next time
Quality: 3
Value for money: 3
Reply from El Monte RV
We’re sorry the RV didn’t meet the condition we expected. That’s not the experience we aim to provide, and we understand how frustrating this must have been.
We’re reviewing our quality checks to ensure future guests receive vehicles that meet our standards. Your feedback is important, and we appreciate you taking the time to share it.
Could have used a slide, but overall great experience.
Quality: 5
Value for money: 5
Reply from El Monte RV
Thank you for taking the time to give us a 5-star review! We are so pleased to hear that you had a great time in our RV. We strive to make every guest experience a positive one and we’re glad that we could make your trip great. We hope that we become your rental company of choice and look forward to serving you again!
perfect size
Quality: 4
Value for money: 4
Reply from El Monte RV
Thank you for your feedback! We are happy to hear that you enjoyed your RV and hope to welcome you again soon!
We were happy with the layout of the motorhome. The bathroom is a little tight to use. The refrigerator latch should be redesigned. We did put duct tape over it so it wouldn’t fly open. The muffler did seem loud but that could just be the case with motorhomes.
Quality: 4
Value for money: 5
Reply from El Monte RV
Thank you for your comments which are sincerely appreciated. It was a pleasure having you as our Guests.
Very nice RVs at this location. Best value for your money!
Quality: 5
Value for money: 5
Reply from El Monte RV
Boris, thank you for the kind review! We appreciate you choosing us!
Great motorhome they ended up giving us a smaller one than advertised, but everything worked great
Quality: 5
Value for money: 5
Reply from El Monte RV
Thank you for your review! We hope to welcome you again soon as our guest!
Highly recommended for your motorhome rental or purchase needs
Quality: 5
Value for money: 5
Reply from El Monte RV
Thank you for your comments which are sincerely appreciated. It was a pleasure having you as our Guests.
We picked up in Agoura and the staff was amazing. The vehicle was clean and had plenty of space
Quality: 5
Value for money: 5
Reply from El Monte RV
Thank you for sharing your experience with El Monte RV Rentals. We greatly appreciate your positive feedback.
I think mine was haunted but aside from that it was great had a blast
Quality: 5
Value for money: 5
Reply from El Monte RV
We are elated to hear about your unique experience in our Motorhome. Thank you for sharing your positive feedback with us!
Loved the trip, will do it again. Thank you very much. Staff was wonderful. Linda & Dale
Quality: 5
Value for money: 5
Reply from El Monte RV
Hi Dale, Thank you for your rating! We're happy to hear that you enjoyed your experience with us. We look forward to serving you again soon!
Thanks,
El Monte RV Rentals
Terrible communication. No help provided even after calling and emailing multiple times. Lied to us about the mile count at the start of the trip but luckily we could proof by our picture that it was incorrect. Really arrogant owner who told us that the batteries probably died multiple times because we didn’t drive long enough, while we had in all cases driven more than 6 hours and only stood still for one night. Gas leakage in the middle of the night without finding the cause was the worst part. Never renting here again.
Quality: 1
Value for money: 1
Reply from El Monte RV
Thank you for your feedback. Please contact us at guest.services.usa@thlonline.com to discuss your concerns further.
All perfect
Quality: 5
Value for money: 5
Reply from El Monte RV
Thank you for your feedback!
RV was clean and spacious - everything worked as expected including the bluetooth connection.
Value for money: 5
Reply from El Monte RV
Thank you Ryan, for taking the time to review us. We’re so pleased to hear that you had a positive experience. We understand that you have many options when it comes to renting an RV and we’re happy that you chose to rent with us. We truly appreciate your business and look forward to seeing you again in the future.
RV was clean and had all basic amenities.
Quality: 4
Value for money: 4
Reply from El Monte RV
Dear Anilkumar,
Thank you so much for taking the time to leave us a positive review!
Overall flow is quite smooth. We had a good trip.
Quality: 5
Value for money: 5
Reply from El Monte RV
Dear Ck,
Thank you so much for taking the time to leave us a positive review!
Old vehicle, oven didn’t work , no hot water after 2 days
Quality: 2
Value for money: 2
Reply from El Monte RV
Hi Luiz
We’re sorry the RV didn’t meet the condition you expected. That’s not the experience we aim to provide, and we understand how frustrating this must have been.
We’re reviewing our quality checks to ensure future guests receive vehicles that meet our standards. Your feedback is important, and we appreciate you taking the time to share it.