I’ve been completely satisfied with the service. They’re the only auction house that doesn’t charge sellers a single penny, which makes the entire selling process simple and hassle-free. Their experti... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Staff very helpful and efficient, sent many pictures of the item and useful condition report. Have purchased a few items from this auction house and they have all been very well packaged. The only ni... See more
I've used a number of auction houses and Elmwood's is by far the most helpful. They include shipping options within their invoicing which is an option but not obligatory. I've not known this before... See more
Very good communication regarding packaging and delivery , kept me informed throughout and paintings arrived safe and sound as they were very well packaged. I Would buy from Elmwood again if the righ... See more
Company details
Written by the company
Established in 2017, Elmwood’s is an innovative and expansive marketplace for luxury. Known for its live and online auctions, as well as its Private Sales division, our mission is to make buying and selling luxury more accessible and user friendly in this digital age. Our client-first approach has made us one of top Jewellery, Watch and Luxury auction houses in the United Kingdom, all in the space of 5 years. Holding over 60 auctions annually, this makes us one of the largest privately owned auction houses in this sector.
Auctions - Authentic. Simple. Accessible.
Written by the company
- Zero fees for sellers
- We charge no fees to sell with us at all. None. No fees for photography, lotting, marketing, insurance or lots going unsold. Once your items sell, you will receive 100% of the hammer price back, unlike as little as 75% from our competitors.
- Lifetime Authenticity Guarantee
- We want our customers to buy pieces from us with complete confidence and therefore offer a lifetime authenticity guarantee on all pieces we sell, unlike any other auction house.
Our Lifetime Authenticity Guarantee
Confidence that lasts a lifetime
Unlike other auctions, we offer a lifetime authenticity guarantee on everything we sell, so you can have full confidence in anything you buy.
Contact info
101 Talbot Road, W11 2AT, London, United Kingdom
- 0207 096 8933
- info@elmwoods.co.uk
- elmwoods.co.uk
4.6
Excellent
343 reviews
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Replied to 70% of negative reviews
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Lovely Auction House
Lovely Auction House, nice people to deal with. Narrative descriptions of the jewellery is pretty good, could do with some actual measurements all round, not just overall length.
April 14, 2026
The item was as promised and delivered…
The item was as promised and delivered promptly.
April 9, 2026
Fantastic staff who were very helpful
Fantastic staff who were very helpful! The entire process was seamless - I usually dread auctions and auction houses- but my experience was great.
April 9, 2026
Very easy to deal with
Very easy to deal with. Excellent customer service with a smile!
April 14, 2026
Excellent photographs and details of…
Excellent photographs and details of item. Super quick delivery with excellent packaging. Highly recommended .
April 9, 2026
Excellent post sale service
April 2, 2026
Over the top fees/commission etc...
No problem with the auction or the delivery but the fees and commission+++ are a rip-off! These were another 40%....!
Ring £650
Premium £195.00/30%
Buyer's Charges £52.18
VAT on Buyer's Charges £6.44
Total £903.62....charges £253.62/39%...!
April 7, 2026
Reply from Elmwood's
Hi Frederick,
Thank you for your review. We’re pleased to hear that you had a largely positive experience with us.
Elmwood’s charges a buyer’s premium of 25% + VAT (30% in total), which is consistent with the wider auction industry. As your bids were placed via The Saleroom, an additional online bidding fee of 5.94% (4.95% + VAT) was applied by their platform, which is shown on the applicable fees on the website. Within the Buyer's Charges section of the invoice is also a pre-emptive and optional £20 shipping fee.
For future auctions, you are very welcome to bid directly with us at elmwoods.co.uk, where this additional online fee does not apply.
If you have any further questions, please do not hesitate to get in touch - we would be delighted to see you bid with us again!
Kindest regards,
Toby
Great Auction house
Great Auction house, easy to deal with and with beautiful jewellery.
March 31, 2026
Transparency & Integrity
Merchandise, when received, was exactly how it was photographed and described in the catalogue.
March 31, 2026
Excellent and most trustworthy
March 31, 2026
Sadly I would not recommend Elmwood
Sadly I would not recommend Elmwood. Their pieces in auction are heavily overpriced. Additionally they are very outdated when it comes to a shipping and payment system. You have to pay for items via bank, not an online portal so you never really know if they have recieved the payment in real time. I also had to chase for my shipment. They never sent out the item until I called them and then the next day I called them again to ask if the item was coming as I never heard from the shipping company. I was then asked “ did you call the shipping company?” When they were the ones who organising the shipping! They come across as lazy, unorganised and I simply wouldn’t recommend them .
March 31, 2026
Reply from Elmwood's
Hi Nureen,
Thank you for your review and I am sorry that you found your experience with Elmwood’s to be a negative one - this is not the standard we aim to provide.
I have reviewed this with the team, and specifically our Post Sale department, and we can see that a request was made to hold the item you had won in our 31st March auction until the 9th of April. The parcel was subsequently shipped on the 10th of April.
Whilst we did aim to assist and have the item dispatched on the 9th, this coincided with one of our auction days, and unfortunately we were unable to get it out that same day. Following your call on the 10th, the item was prioritised and shipped immediately.
In terms of pricing, all items are offered at public auction, where final values are determined by competitive bidding between buyers rather than fixed retail pricing. Estimates are provided as guidance, but prices achieved reflect market demand.
Bank transfer remains a widely used and secure method within the auction industry and we accept card payments in person or up to £500 if the cardholder isn't present. That said, we appreciate that instant confirmation can be preferable and whilst we did receive your payment on the 1st of April, of which we thank you for fast payment, this is something we are continuing to review as part of ongoing improvements to our systems.
We aim to be a fast, modern auction house and do take feedback seriously and are always looking to improve. If you would like to discuss this further, I would be more than happy to speak with you directly.
Kindest regards,
Toby
Very friendly and straightforward…
Very friendly and straightforward people. Delighted with the outcome
April 2, 2026
Great service
Great service, love my brooch and fast delivery! Hope to buy from you again.
March 31, 2026
I could pay online and you made all the…
I could pay online and you made all the shipping arrangements. It was easy
March 31, 2026
They are a great company to deal with
They are a great company to deal with. I have been using Elmwoods for over six years and never once had a problem with them. They are very professional and a Friendly lot.
Would highly recommend them as they know their Stuff.
March 19, 2026
Responsive to inquiry for condition…
Responsive to inquiry for condition report. Clearly answered questions regarding export, etc.
March 19, 2026
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