I’ve been completely satisfied with the service. They’re the only auction house that doesn’t charge sellers a single penny, which makes the entire selling process simple and hassle-free. Their experti... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Staff very helpful and efficient, sent many pictures of the item and useful condition report. Have purchased a few items from this auction house and they have all been very well packaged. The only ni... See more
I've used a number of auction houses and Elmwood's is by far the most helpful. They include shipping options within their invoicing which is an option but not obligatory. I've not known this before... See more
Very good communication regarding packaging and delivery , kept me informed throughout and paintings arrived safe and sound as they were very well packaged. I Would buy from Elmwood again if the righ... See more
Company details
Written by the company
Established in 2017, Elmwood’s is an innovative and expansive marketplace for luxury. Known for its live and online auctions, as well as its Private Sales division, our mission is to make buying and selling luxury more accessible and user friendly in this digital age. Our client-first approach has made us one of top Jewellery, Watch and Luxury auction houses in the United Kingdom, all in the space of 5 years. Holding over 60 auctions annually, this makes us one of the largest privately owned auction houses in this sector.
Auctions - Authentic. Simple. Accessible.
Written by the company
- Zero fees for sellers
- We charge no fees to sell with us at all. None. No fees for photography, lotting, marketing, insurance or lots going unsold. Once your items sell, you will receive 100% of the hammer price back, unlike as little as 75% from our competitors.
- Lifetime Authenticity Guarantee
- We want our customers to buy pieces from us with complete confidence and therefore offer a lifetime authenticity guarantee on all pieces we sell, unlike any other auction house.
Our Lifetime Authenticity Guarantee
Confidence that lasts a lifetime
Unlike other auctions, we offer a lifetime authenticity guarantee on everything we sell, so you can have full confidence in anything you buy.
Contact info
101 Talbot Road, W11 2AT, London, United Kingdom
- 0207 096 8933
- info@elmwoods.co.uk
- elmwoods.co.uk
4.6
Excellent
343 reviews
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Replied to 70% of negative reviews
Typically replies within 1 week
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Utterly shocking customer service...
Utterly shocking customer service...
Elmwood's courier lied about not being able to find my house, informed me this was because Elmwoods had used an incorrect address. This was not true. Having taken an entire day off to receive this parcel and for Elmwoods to not consider this or the inconvenience is really quite shocking.
In communication with Elmwoods I asked for a call, no one called me until I left this negative review.
The parcel was delivered on another day to my neighbour, no one called or emailed from Elmwoods to check this however and eventually I was able to retrieve my parcel from my neighbour.
Their response blames their courier but doesn't recognise their own poor service.
I did indeed ask for a refund instead of an attempted 2nd delivery however Elmwoods never responded to this request or even recognise this, but instead instructed the courier to attempt a 2nd delivery but failed to inform me of this.
The wish to not take any ownership for this is understandable but disappointing.
March 19, 2026
Reply from Elmwood's
Hi Richard,
We’re sorry to hear that you feel this experience with Elmwood’s has been a negative one, as this is not the level of service we aim to provide.
Having reviewed the matter, the issue arose due to a delay with DHL, which resulted in the parcel arriving one day later than scheduled. The address was double checked against what was provided to the courier and there was no discrepancy on our end. We appreciate how frustrating delays can be, particularly where time has been set aside for a delivery.
We did engage with both yourself and DHL, including escalating the matter to our account manager, to better understand what had occurred. DHL will usually attempt to redeliver a parcel 3 times before reaching out to us as the shipper for direction as to what to do next as standard.
Whilst we carefully select our couriers, issues of this nature can unfortunately arise from time to time and are not always within our direct control. We are, however, pleased that the parcel was ultimately delivered safely.
We are sorry that this experience has impacted your view of Elmwood’s and appreciate your feedback.
Kind regards,
Toby
Best Of The Best
I've used Elmwood's for years and had a five star experience every time.
March 17, 2026
Fair auction estimates
Auction estimates were fair as a substantial number of final bids/prices fell within or close to the estimate ranges. Post sale service was also very good with responsive communication.
March 5, 2026
Best auctioneer in UK
March 5, 2026
Everything was very easy to use.
March 4, 2026
Very good and efficient service
Very good and efficient service. Communication was clear and everything was handled quickly and professionally. Highly recommended
February 25, 2026
Great people great service
February 25, 2026
Great!
Dealing with Elmwood’s is such a refreshing and fun experience. The team are fantastic!
February 5, 2026
Second expérience of bidding
I have participated twice to an Auction led by Elmswood's and I did appreciate these 2 experiences.
February 5, 2026
Tenishia was so friendly and helpful
Tenishia was so friendly and helpful, an absolute credit to the company.
February 5, 2026
Totally trustworthy auction house
Totally trustworthy auction house. Plus, they did so much to help sort out a DHL delivery issue. Highly recommend viewing their auctions.
February 26, 2026
Unprompted review
Easy International Transaction
Always an easy international transaction. Smooth as silk. (Despise the exorbitant duty taxes but Elmwood has no control there!)
Jewelry has been first rate! As pictured. A long time, satisfied return client. Thank you!
February 4, 2026
Friendly and efficient
Friendly and efficient. Went to their offices so I could pay by credit card.
February 5, 2026
Very professional team.
Very professional team, fast response!
Great service!
Specially thanks for Joe !
February 4, 2026
I’ve been completely satisfied with the…
I’ve been completely satisfied with the service. They’re the only auction house that doesn’t charge sellers a single penny, which makes the entire selling process simple and hassle-free. Their expertise in every piece of jewellery also gives buyers plenty of opportunities to acquire beautiful items at very fair prices. I couldn’t recommend them more highly.
February 4, 2026
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