I’ve been completely satisfied with the service. They’re the only auction house that doesn’t charge sellers a single penny, which makes the entire selling process simple and hassle-free. Their experti... See more
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Review summary
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Reviews shaping this summary
Staff very helpful and efficient, sent many pictures of the item and useful condition report. Have purchased a few items from this auction house and they have all been very well packaged. The only ni... See more
I've used a number of auction houses and Elmwood's is by far the most helpful. They include shipping options within their invoicing which is an option but not obligatory. I've not known this before... See more
Very good communication regarding packaging and delivery , kept me informed throughout and paintings arrived safe and sound as they were very well packaged. I Would buy from Elmwood again if the righ... See more
Company details
Written by the company
Established in 2017, Elmwood’s is an innovative and expansive marketplace for luxury. Known for its live and online auctions, as well as its Private Sales division, our mission is to make buying and selling luxury more accessible and user friendly in this digital age. Our client-first approach has made us one of top Jewellery, Watch and Luxury auction houses in the United Kingdom, all in the space of 5 years. Holding over 60 auctions annually, this makes us one of the largest privately owned auction houses in this sector.
Auctions - Authentic. Simple. Accessible.
Written by the company
- Zero fees for sellers
- We charge no fees to sell with us at all. None. No fees for photography, lotting, marketing, insurance or lots going unsold. Once your items sell, you will receive 100% of the hammer price back, unlike as little as 75% from our competitors.
- Lifetime Authenticity Guarantee
- We want our customers to buy pieces from us with complete confidence and therefore offer a lifetime authenticity guarantee on all pieces we sell, unlike any other auction house.
Our Lifetime Authenticity Guarantee
Confidence that lasts a lifetime
Unlike other auctions, we offer a lifetime authenticity guarantee on everything we sell, so you can have full confidence in anything you buy.
Contact info
101 Talbot Road, W11 2AT, London, United Kingdom
- 0207 096 8933
- info@elmwoods.co.uk
- elmwoods.co.uk
4.6
Excellent
343 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 1 week
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THE BEST
THE BEST! PERIOD!
For years now... they truly go above and beyond to make it your auction experience seamless and EXCELLENT!
December 23, 2025
Item as described and postage and…
Item as described and postage and packing service quick and efficient.
December 18, 2025
Flexible and fast!
December 12, 2025
Excellent service
Excellent service. Quick to reply to email and phone calls. My purchases were sent well packaged and via secure postal services. Also, there are an excellent range of auctions to suit a variety of budgets. If I wish to buy at an auction again I would definitely choose Elmwoods.
November 6, 2025
Fake jewelry and no refund
Bought a piece "antique" jewelry that turned out to be a reproduction. I returned it and they ignored my requests for a refund for two years. I had to buy another more expensive item at another auction, then, when they sent me the bill for that, reminded them that they owed me over 600 pounds and I wasn't paying until the invoice reflected that.
December 19, 2024
Unprompted review
Reply from Elmwood's
We are sorry that you feel dissatisfied and would like to clarify the circumstances for accuracy.
Unfortunately, we are unable to identify yourself or the transaction described from our records, and we have no record of an unresolved return or outstanding refund of the nature referenced.
We take the description of items and returns seriously, and any concerns raised with us are addressed fully. We would welcome the opportunity to investigate further if you could contact us directly with an invoice or lot number so that we can review the matter properly, that would be brilliant. I am reachable at toby@elmwoods.co.uk.
Kindest regards,
Toby
What Auction House does not allow…
What Auction House does not allow Credit Card payments internationally?
December 3, 2025
ATTENTION TO CUSTOMS TAXES for no UK resident
There is written nowhere that object shipped to EU may be taxed by Customs, and otherwise there are no procedure for tax free in uk(nobody replied by email about this matter) so I paid taxes twice!
Update 13 Jan 2026: On Dec the 16th 2025 Toby from the Elmwood’s asked me to edit this review. He told me I had the right to be refunded for 75£ as VAT refund on premium.( price paid 2036£) He asked my bank account. Of course nothing has been done, I have not received the money. I feel really disgusted by their attitude. Very bad experience
November 25, 2025
Query about the valuation
The shipping is really good .Regarding the item that auction house sold as Jadeite jade , but I have asked two jadeite jade experts in China and they both said the bead necklace is not jadeite jade . It is just normal green jade which it’s much cheaper than jadeite jade . Just wonder how the expert in auction house valued as Jadeite jade .
November 19, 2025
Very quick post even tho you choise…
Very quick post even tho you choise DHl who failed initially
November 19, 2025
I had a great experience
I had a great experience, called up shortly before the auction to get some additional information on a lot, and they sent lots of additional photos and videos of the item very quickly. The post sale experience was also great, I received my item 3 working days after the auction. Will use again
November 19, 2025
The auction was easy to access (bidding…
The auction was easy to access (bidding on line and commissions). everything went smoothly. Questions and extra images answered and sent promptly. Invoice arrived quickly and postage followed quickly. In all an excellent professional and smooth experience. Quality of lots is excellent.
November 12, 2025
Very smooth transaction and delivery
November 6, 2025
Great experience from start to finish
Great experience from start to finish. Thank you
November 6, 2025
Excellent auction experience but let down by delivery…
I was very pleased with the item I purchased and with the auction process itself. I was able to register easily and the bidding online worked without a hitch. The item was being delivered and I would have liked more feedback on when the funds were received. Delivery was by a reputable courier, but unfortunately it did not go smoothly. I informed Elmwoods of this and received an explanatory note but I would have liked it taken a little more seriously. It wouldn't stop me from purchasing again as the item was perfect.
November 5, 2025
Very good communication regarding…
Very good communication regarding packaging and delivery , kept me informed throughout and paintings arrived safe and sound as they were very well packaged.
I Would buy from Elmwood again if the right lot comes along. Thank you
November 4, 2025
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