I’ve been completely satisfied with the service. They’re the only auction house that doesn’t charge sellers a single penny, which makes the entire selling process simple and hassle-free. Their experti... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Staff very helpful and efficient, sent many pictures of the item and useful condition report. Have purchased a few items from this auction house and they have all been very well packaged. The only ni... See more
I've used a number of auction houses and Elmwood's is by far the most helpful. They include shipping options within their invoicing which is an option but not obligatory. I've not known this before... See more
Very good communication regarding packaging and delivery , kept me informed throughout and paintings arrived safe and sound as they were very well packaged. I Would buy from Elmwood again if the righ... See more
Company details
Written by the company
Established in 2017, Elmwood’s is an innovative and expansive marketplace for luxury. Known for its live and online auctions, as well as its Private Sales division, our mission is to make buying and selling luxury more accessible and user friendly in this digital age. Our client-first approach has made us one of top Jewellery, Watch and Luxury auction houses in the United Kingdom, all in the space of 5 years. Holding over 60 auctions annually, this makes us one of the largest privately owned auction houses in this sector.
Auctions - Authentic. Simple. Accessible.
Written by the company
- Zero fees for sellers
- We charge no fees to sell with us at all. None. No fees for photography, lotting, marketing, insurance or lots going unsold. Once your items sell, you will receive 100% of the hammer price back, unlike as little as 75% from our competitors.
- Lifetime Authenticity Guarantee
- We want our customers to buy pieces from us with complete confidence and therefore offer a lifetime authenticity guarantee on all pieces we sell, unlike any other auction house.
Our Lifetime Authenticity Guarantee
Confidence that lasts a lifetime
Unlike other auctions, we offer a lifetime authenticity guarantee on everything we sell, so you can have full confidence in anything you buy.
Contact info
101 Talbot Road, W11 2AT, London, United Kingdom
- 0207 096 8933
- info@elmwoods.co.uk
- elmwoods.co.uk
4.5
Excellent
344 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good communication regarding…
Very good communication regarding packaging and delivery , kept me informed throughout and paintings arrived safe and sound as they were very well packaged.
I Would buy from Elmwood again if the right lot comes along. Thank you
November 4, 2025
Lovely team
Lovely team, great service and a fantastic range of items. I found my dream bag. Also appreciate their zero sellers fees!
October 29, 2025
interesting catalogue
interesting catalogue; perfect and smooth and fast transaction to germany
October 15, 2025
This company were very efficient with…
This company were very efficient with processing my order and arranging prompt delivery with very good packaging, cannot fault thank you!!
October 22, 2025
Very good service
October 10, 2025
Butterfly Brooch
Fast communication. Brooch well packaged and sent straight after payment.
October 10, 2025
Your immediate response to my questions…
Your immediate response to my questions by phone or e mail.
October 10, 2025
Helpful, polite and courteous
I've used a number of auction houses and Elmwood's is by far the most helpful. They include shipping options within their invoicing which is an option but not obligatory. I've not known this before. Polite and courteous throughout.
October 1, 2025
Excellent shipping option....
October 8, 2025
I AM ALWAYS HAPPY TO BUY AT ELMWOOD´S…
I AM ALWAYS HAPPY TO BUY AT ELMWOOD´S AUCTIONS. IT IS EASY AND STAFF IS HELPFUL. PICTURES IN THE CATALOGUE ARE CLEAR. VERY IMPORTANT IF YOU ARE LIKE ME NOT ABLE TO VIEW THE ITEMS. THEY ARE VERY FLEXIBLE, IF YOU WANT TO PICK UP YOUR ITEM AT YOUR FAVOURITE TIME EVEN THEY HAVE ANOTHER AUCTION GOING ON.
September 24, 2025
Bidding process was easy and fair goods…
Bidding process was easy and fair goods where dispatched promptly item arrived as described and in the condition expected.
September 24, 2025
Great company and very helpful staff.
September 17, 2025
High Quality Jewels
Their jewelry is high quality, a lot of it is investment grade also
And they are nice people to deal with
Professional, helpful and polite
September 17, 2025
Straightforward to deal with
Straightforward to deal with, prompt, clear and comprehensive invoice. Goods despatched quickly via courier with efficient tracking
September 17, 2025
I was prompted
I was prompted . And I look forward to my ‘thank you cask of Napoleon brandy’
September 3, 2025
Unreal excellent after service and fast…
Unreal excellent after service and fast delivery.
August 27, 2025
Dreadful experience but now I believe they want to help.....
I’ve spent a lot of money with Elmswood and was generally happy up until I bought a £29,000 necklace. It came was the wrong size and when I complaint about the discrepancy I was told it’s an auction. Unfortunately they do not belong to any body and the only available consumer credit Ombudsman tell me that the auctioneers can do what they like. I am now in negotiation again so I have promised them to remove my review.
October 31, 2024
Unprompted review
Good service
Good service; a beautiful jewel bought easily (by telephone bidding) and very attentive staff too.
August 6, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.