Elvanamelbourne Reviews 8

Has been over 2mths since order placed , I have received 1 update after a month and now don’t receive any response. Shipping records show in transit from from China

I am still waiting after spending a significant amount of money on this jewellery. The latest response is as follows:
Elvana Melbourne
Mon, Jan 26, 5:54 PM (7 days ago)
to me

Hi Evie,

Thank you for sharing your concerns. I truly understand how frustrating this situation feels, and I’m very sorry for the stress and uncertainty this has caused you.

To be fully transparent, our team initially made the decision to reship affected orders because the package appeared to be lost, with no movement or visible tracking updates. As part of that process, we contacted the courier to investigate further before proceeding.

Following their investigation, we were informed that there appears to be an internal issue related to customs scanning, which has prevented tracking updates from appearing as expected. Because of this, the courier advised us to temporarily hold reshipments while they determine whether the original shipments can still be released from their end. At this stage, we are still awaiting their final confirmation.

This information is typically internal and confidential, but we chose to share it with you in the interest of transparency and trust. Please know that there is absolutely no intention to delay, mislead, or inconvenience you, and we are certainly not scamming our customers. We are actively working with the courier to resolve this as quickly as possible.

We genuinely appreciate your patience and understanding during this process. As soon as we receive the next update from the courier—whether that is confirmation of release or reshipment—we will inform you immediately.

If you have any further concerns or would like to discuss this directly, please don’t hesitate to reach out. We’re here to help.

If this is the case you would think they would stop all orders from being received on their site. But orders are still being taken and money is still being taken also. I feel like i have had all sorts of excuses as to why i havent received the goods as per their site. Very disappointing and no resolution in sight.

If I could rate 0 stars I would. This company is a scam, don’t waste your money.
I placed an order and after 5 weeks, it has still not arrived. I have emailed the company 4 times and haven’t got any response.

Took forever to arrive!! Weeks and weeks.

Size of clover on bracelets are tiny, not the size I ordered.

Overall disappointing

Ordered over a month ago. Shipped from china and never arrived.

Don't buy from this website its a scam there nit based in melb the item arrives 3-4 weeks from Asia backed in the same packaging as temu or shein have emailed 3 times no reply no contact number as states sre in melb
Save your self the time and money
Same items on temu for $5

Scam website. Products cheap and Temu like from China. Drop shipping. It says refund if unhappy but the warehouse is in China, but operates out of “Melbourne”