Elysian Reviews 

1,759
TrustScore 1 out of 5

1.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Waited nearly 1 month for delivery of shoes that arrived but were at least four sizes too small. Despite frequent requests for refund and returns acknowledgement….no response. This company is obviousl... See more

Rated 1 out of 5 stars

Obviously didn’t read reviews before I purchased! Eventually after over 3 weeks I received my sandals, poorly made and way too small… I paid £28 and reading from reviews will not be sending back as to... See more

Rated 1 out of 5 stars

Unable to give zero stars. Item delivered does not fit description of item advertised. Offered a 15% refund, which I declined. They then offered a 20% refund despite their website stating that full re... See more

Rated 1 out of 5 stars

You have done a credit check without my knowledge or permission which is showing up on my credit file as 'Klarna Ab (Cval, Sr, Ar, Sa) Klarna Ab (Sr Api) Quotation Search'. My credit rating has gone... See more

Company replied

Company details

  1. Perfume Store
  2. Cosmetics Store
  3. Hair Product Store
  4. Skin Care Clinic
  5. Toiletries Store

Information provided by various external sources

Imagine a world that is simply divine. A place where you can explore a wealth of heavenly wonders that transform how you look and feel – This is what you will find in the world of Elysian. Elysian was conceived from a simple ideology - to offer some of the world’s finest products in the beauty and grooming sector ranging from Fragrances, Skincare and Make-Up, to transforming Haircare products, and luxurious Bath and Shower products, at competitive prices .We understand and listen to what consumers are saying, which is why we offer only the best of the best to ensure that we provide you with the products you want and need and work round the clock to ensure you receive an exceptional service.


Contact info

1.2

Bad

TrustScore 1 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.2

All reviews

(1,759)

7 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 1 out of 5 stars

I purchased a Pandora watch 23nd April…

I purchased a Pandora watch 23nd April 2024 and the inside is full of water and misted up and has stopped tho it was supposed to be waterproof. This was hand washing not worn in bath or shower. I would like to return for full refund please

May 14, 2024
Unprompted review
Rated 1 out of 5 stars

Fraudulent Website beware

Ordered a White Fox tracksuit with next day delivery in December but haven’t received it a month later, have raised a chargeback with the bank as it looks like a fraudulent website

December 28, 2023
Unprompted review
Advertisement
Rated 1 out of 5 stars

save yourselves and do not buy

ordered a white fox tracksuit. shipping took 3 weeks and there was no real tracking number provided.
when I received the item it was the wrong colour and size. the fabric was cheap quality.
if I could give this service 0 stars I would.
shocking service. requested a refund on the same day and still no reply. horrible scam.

January 23, 2024
Unprompted review
Rated 1 out of 5 stars

If I could give it zero stars I would

If I could give it zero stars I would. Shocking customer service and still no parcel received. Tracking info hasn’t updated since 30th December and no one responds to emails. Absolutely abysmal service and wish I read reviews beforehand. AVOID!!!!

December 30, 2023
Unprompted review
Advertisement
Rated 1 out of 5 stars

SCAMS

I ordered at the beginning of OCTOBER 2023. It is now December 26th. I received my package and on the same day asked to return it. Clothing was cheap quality and didn’t fit. I have PAID postage to sent it back. Sent proof of postage etc. sent numerous emails asking where my refund is and they have not bothered to respond. Shocking company DO NOT WASTE MONEY HERE.

December 26, 2023
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER

I ordered one beginning of January. I have not received my order and have contacted the company 5 times with no reply.

February 20, 2023
Unprompted review
Advertisement
Rated 1 out of 5 stars

Jasmin Avatar "IPA" disgusting.

Jasmin Avatar "IPA", 22oz bottle: absolutely disgusting. 9 years ago, this was good beer, with an essence of Jasmin. Now it's just a lager, which they should not be claiming is an IPA. I am going to give this to a homeless person, because I can't drink it. This was the last beer I ever buy from them.

July 6, 2018
Unprompted review
Rated 1 out of 5 stars

Stay away from this product

Stay away from this product! It does not have any effect - the video has no relation to the ingredients in the products as far as I can tell, and the dramatic effect seen there is not what you get.
I ordered a trial set, and got scammed out of 209,90 USD in addition. They claim that I signed up for a monthly delivery, but I have seen no such thing, it must have been well hidden. You receive a package with no contact information or description on how to cancel the order. The website contact information has fake telephone numbers - at least the scandinavian ones - and their "award winning customer service" does not answer. I am afraid it will be difficult to stop - they have my card information :-/
AND: They also sell your address to dodgy partners, and the scam mails will start pouring in.

July 18, 2017
Unprompted review
Advertisement
Rated 1 out of 5 stars

Received a fake product

Received a fake product. Raised the matter and chased twice but had no feedback in 10 days (except the auto email to acknowledge receipt).

Very disappointed with the service, lack of interest in owning the complaint and will now also be referring to trading standards and credit card issuer.

Beware.

June 15, 2017
Unprompted review
Rated 5 out of 5 stars

Review

That you for my recent purchase I found your website on the internet even though I had never heard of it I was still trusting enough to buy from the store and the parcel came really fast in time for when I needed it, the courier was lovely very friendly and polite , I was overall shocked and very happy with the product as I wasn't expecting it to be as nice as it was it was a gift and the receiver loved it so thankyou again I will defiantly recommend x

May 28, 2017
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look