Waited nearly 1 month for delivery of shoes that arrived but were at least four sizes too small. Despite frequent requests for refund and returns acknowledgement….no response. This company is obviousl... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Obviously didn’t read reviews before I purchased! Eventually after over 3 weeks I received my sandals, poorly made and way too small… I paid £28 and reading from reviews will not be sending back as to... See more
Unable to give zero stars. Item delivered does not fit description of item advertised. Offered a 15% refund, which I declined. They then offered a 20% refund despite their website stating that full re... See more
You have done a credit check without my knowledge or permission which is showing up on my credit file as 'Klarna Ab (Cval, Sr, Ar, Sa) Klarna Ab (Sr Api) Quotation Search'. My credit rating has gone... See more
Company replied
Company details
Information provided by various external sources
Imagine a world that is simply divine. A place where you can explore a wealth of heavenly wonders that transform how you look and feel – This is what you will find in the world of Elysian. Elysian was conceived from a simple ideology - to offer some of the world’s finest products in the beauty and grooming sector ranging from Fragrances, Skincare and Make-Up, to transforming Haircare products, and luxurious Bath and Shower products, at competitive prices .We understand and listen to what consumers are saying, which is why we offer only the best of the best to ensure that we provide you with the products you want and need and work round the clock to ensure you receive an exceptional service.
Contact info
1 Bromley Lane, Chislehurst, BR7 6LH, London
- 0208 8850 9911
- support@elysian.co.uk
- elysian.co.uk
1.2
Bad
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service and give an option to …
Excellent service and give an option to pay later
April 4, 2017
Unprompted review
Reply from Elysian
Hi Tania,
Thank you for the wonderful review and the five stars.
We look forward to having you shop with us again soon.
Kind Regards, Elysian
Advertisement
Reply from Elysian
Hi G Evans,
Thank you very much for your review and top score.
Hope to see you again soon.
Kindest Regards, Elysian
Fantastic fast delivery and all genuine …
Fantastic fast delivery and all genuine products would highly recommend
April 3, 2017
Unprompted review
Reply from Elysian
Hi Donna,
Thanks for the top score.
We are very happy to hear that you had a great experience shopping with us.
Hope to see you back again soon.
Regards, Elysian
good product fast delivery will use …
good product fast delivery will use again
April 3, 2017
Unprompted review
Reply from Elysian
Hi Andrew,
Thank you for the great review and the five stars.
We look forward to having you shop with us again soon.
Best Regards, Elysian
Lovely company
Lovely company to deal with. Brilliant product, price and super fast delivery.
April 3, 2017
Unprompted review
Reply from Elysian
Hi Susan,
Thank you for this lovely feedback.
We're glad that you chose Elysian and had a wonderful experience shopping with us.
Looking forward to having you online with us again soon.
Kind Regards, Elysian
Advertisement
Mont blanc legend intense
Excellent service and fast delivery. Highly recommended.
April 3, 2017
Unprompted review
Reply from Elysian
Hi Anna,
Thanks for the 5 star rating.
We are glad to hear you had a great experience.
We look forward to seeing you back with us again soon.
Regards,
A happy team at Elysian
Jimmy Choo Intense Aftershave
absolutely brilliant service, would highly recommend and will definitely use again.
April 3, 2017
Unprompted review
Spicebomb Extreme
I ordered Spicebomb Extreme from Elysian for my boyfriend for Valentines. It was pretty last minute so I didn't really expect it to arrive in time but the delivery was super quick and the price point was fantastic - over £5 cheaper than Boots/Fragrance Shop etc. He was one happy boy when he received it as it's one of his favourites (and mine - yum). Thanks guys x
April 3, 2017
Unprompted review
Reply from Elysian
Hi Pamela,
Thank you so much for taking the time to share your experience with us and for the wonderful feedback and top score.
It's great to hear that you had an excellent experience all round and we look forward to serving you again soon.
Kindest Regards, Elysian
Lovely product, good service
Very happy with my purchase and would use Elysian again.
April 1, 2017
Unprompted review
Reply from Elysian
Hi Alison,
Thank you so much for taking the time to share your experience with us and for the 5 stars.
Hope to see you back again soon.
Kind Regards, Elysian
Advertisement
Excellent service
Excellent service, well wrapped and cheaper than elsewhere. Thank you
March 30, 2017
Unprompted review
Reply from Elysian
Hi Anne,
Thank you for the wonderful review and the five stars.
We look forward to having you shop with us again soon.
Kind Regards, Elysian
Absolutely great service and products
Absolutely great service and products. Highly recommended.
March 30, 2017
Unprompted review
Reply from Elysian
Hi Lucie,
Thanks for the 5 star rating.
We are glad to hear you had a good experience shopping at Elysian.
We look forward to seeing you back with us again soon.
Regards,
A happy team at Elysian
Terrible
I've only put one star because I couldn't put less. The parfums is so light can barly smell it. For the price of this parfums it's so not worth it. I can get a stronger parfums in pound land. Waste of money.
March 29, 2017
Unprompted review
Reply from Elysian
Hi Joseph,
We are sorry to hear that you received an item from us that is not to your expectations.
We have checked our records and confirm that we received your order 100155832 on February 14th 2017.
After your order was placed and received we never had any communication from you informing us of this issue.
Had you emailed us at support@elysian.co.uk or called us on 020 8850 9911 we would have been more than happy to investigate this matter for you and would have offered a resolution.
Kind Regards,
Elysian.
Product arrived before eta
Product arrived before eta. Packaging good. Very happy indeed.
March 29, 2017
Unprompted review
Reply from Elysian
Hi Michele,
Thank you so much for taking the time to share your experience with us and for the 5 stars.
Hope to see you back again soon.
Kind Regards, Elysian
Advertisement
Received what I ordered ion time with …
Received what I ordered ion time with little problem
March 29, 2017
Unprompted review
Reply from Elysian
Hi ,
Thank you very much for your superb feedback!
If there is anything further we can do to improve our services and get those 5 stars next please do let us know :-)
Hope to see you again soon.
Kindest Regards, Elysian
First class firm, very pleased.
I am very pleased with the amount of products they sell, from ordering to delivery.
March 29, 2017
Unprompted review
Reply from Elysian
Hi Arthur,
Thank you for the great review and the five stars.
We look forward to having you shop with us again soon.
Best Regards, Elysian
A Really Good Company To Do Buisness With.
Stocked what I wanted, pricing good and delivery Excellent. Would definitely recommend.
March 29, 2017
Unprompted review
Reply from Elysian
Hi Terry,
We're glad that you found the product you were looking for at Elysian and had a wonderful experience shopping with us.
Thank you for this review ad top score.
Kind Regards, Elysian
First class company
I love shopping with Elysian as they sell luxury products at brilliant prices. I only ever use Clinique's Aromatic perfume which in the shop usually sells for around £40 - £50 but the last time I bought it from Elysian I paid £34.00 which is fantastic. I can't rate them highly enough as their service has only ever been fantastic. Plus if you do ever shop with them and you can't see a particular product you want keep checking back as it usually will appear!
March 29, 2017
Unprompted review
Reply from Elysian
Hi Barbara,
Thank you for the wonderful review and the five stars.
What we aim to achieve is to provide our customers with affordable prices on some of our lines and to do this we feel that there is no need to add the same price tag as the high street stores who are only interested in heavy profits rather than providing with the consumer in mind.
Hope to see you again soon.
Kindest Regards, Elysian
Advertisement
Absolutely Smooth and Pleasant Experience.
Love'em and Highly Recommend!
March 29, 2017
Unprompted review
Reply from Elysian
Hi Sardorius,
Thank you so much for taking the time to share your experience with us and for the 5 stars.
Hope to see you back again soon.
Kind Regards, Elysian
Perfect
Fabulous company, would highly recommend.
Dispatch was quick. Item was as described and packed excellently.
Very competitive with pricing in relation to high street prices and some other websites i have used.
It's not my first shop and it will not be my last
March 29, 2017
Unprompted review
Reply from Elysian
Hi Stephanie,
Thank you so much for taking the time to share your experience with us and for the wonderful feedback and top score.
It's great to hear that you had an excellent experience all round and we look forward to serving you again soon.
Kindest Regards, Elysian
Reply from Elysian
Thank you Mr Paul Fairclough for the review and top score,
We would love to have you shop with us again soon.
Best Regards, Elysian
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.