Waited nearly 1 month for delivery of shoes that arrived but were at least four sizes too small. Despite frequent requests for refund and returns acknowledgement….no response. This company is obviousl... See more
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See what reviewers are saying
Obviously didn’t read reviews before I purchased! Eventually after over 3 weeks I received my sandals, poorly made and way too small… I paid £28 and reading from reviews will not be sending back as to... See more
Unable to give zero stars. Item delivered does not fit description of item advertised. Offered a 15% refund, which I declined. They then offered a 20% refund despite their website stating that full re... See more
You have done a credit check without my knowledge or permission which is showing up on my credit file as 'Klarna Ab (Cval, Sr, Ar, Sa) Klarna Ab (Sr Api) Quotation Search'. My credit rating has gone... See more
Company replied
Company details
Information provided by various external sources
Imagine a world that is simply divine. A place where you can explore a wealth of heavenly wonders that transform how you look and feel – This is what you will find in the world of Elysian. Elysian was conceived from a simple ideology - to offer some of the world’s finest products in the beauty and grooming sector ranging from Fragrances, Skincare and Make-Up, to transforming Haircare products, and luxurious Bath and Shower products, at competitive prices .We understand and listen to what consumers are saying, which is why we offer only the best of the best to ensure that we provide you with the products you want and need and work round the clock to ensure you receive an exceptional service.
Contact info
1 Bromley Lane, Chislehurst, BR7 6LH, London
- 0208 8850 9911
- support@elysian.co.uk
- elysian.co.uk
1.2
Bad
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Elysian
Hi Natasha,
Thank you for the great review.
If there is anything further we can do to improve our services and get those 5 stars next please do let us know :-)
We look forward to having you shop with us again soon.
Best Regards, Elysian
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Reply from Elysian
Hi Rose,
Thanks for the top score.
We are very happy to hear that you had a great experience shopping with us.
Hope to see you back again soon.
Regards, Elysian
Very good Service
Prompt delivery, good customer service, efficient and informative. Recommend.
March 8, 2017
Unprompted review
Reply from Elysian
Hi Elena,
Thank you for this lovely feedback.
We're glad that you chose Elysian and had a wonderful experience shopping with us.
Looking forward to having you online with us again soon.
Kind Regards, Elysian
Reply from Elysian
Hi Eileen,
Thank you very much for your review and top score.
Hope to see you again soon.
Kindest Regards, Elysian
Great!
Great prices, quick delivery, easy payment, great product, will definitely use again.
March 7, 2017
Unprompted review
Reply from Elysian
Hi Kerrie,
Thank you so much for taking the time to share your experience with us and for the 5 stars.
Hope to see you back again soon.
Kind Regards, Elysian
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Reply from Elysian
Hi Niel,
Thank you for the great review and the five stars.
We look forward to having you shop with us again soon.
Best Regards, Elysian
Reply from Elysian
Hi KMG7W,
Thanks for the review and the 5 star rating, we are constantly monitoring our prices so that we can offer you the best prices possible.
Look forward to seeing you back with us soon.
Kindest Regards, Elysian
One of the best in their category with excellent service.
This is my third time using Elysian to purchase a gift. Brilliant and simple to use Web site wuth competitive prices. Fast payment ans delivery service. Highly recommended, will use again.
February 27, 2017
Unprompted review
Reply from Elysian
Hi Alex,
Thank you so much for taking the time to share your experience with us and for the wonderful feedback and top score.
It's great to hear that you had 3 excellent experiences with Elysian and we look forward to serving you again soon.
Kindest Regards, Elysian
excellent service
Used for first time and will use again, cheap speedy and great customer service when I made a mistake and ordered 2 bottles of perfume for my wife instead of 1 !
February 26, 2017
Unprompted review
Reply from Elysian
Hi Rachael,
Thanks for the 5 star rating.
We are glad to hear you had a great first time experience. We look forward to seeing you back with us again soon.
Regards,
A happy team at Elysian
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Superfast service and quality products at a good price
Never used this company before but read some feedback.
Ordered goods superfast service and very reasonably priced
Would use again and recommend
February 25, 2017
Unprompted review
Reply from Elysian
Hi Susan,
Thank you for this lovely feedback.
We're glad that you chose Elysian and had a wonderful experience shopping with us.
Looking forward to having you online with us again soon.
Kind Regards, Elysian
Reply from Elysian
Hi Glen,
Thank you for the great review and the five stars.
We look forward to having you shop with us again soon.
Best Regards, Elysian
Reply from Elysian
Hi Karen,
Thank you for the wonderful review and the five stars.
We look forward to having you shop with us again soon.
Kind Regards, Elysian
Reply from Elysian
Hi Mr. Mike Compton,
Thank you so much for taking the time to share your experience with us and for the 5 stars.
Hope to see you back again soon.
Kind Regards, Elysian
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Reply from Elysian
Hi William,
Thank you for the review and top score.
We look forward to having you shop with us again soon.
Best Regards, Elysian
Klarna
You have done a credit check without my knowledge or permission which is showing up on my credit file as 'Klarna Ab (Cval, Sr, Ar, Sa) Klarna Ab (Sr Api) Quotation Search'. My credit rating has gone down as a result. Would you please get it removed immediately. I am not at all happy.
February 25, 2017
Unprompted review
Reply from Elysian
Hi Tim,
Klarna is the payment merchant we use to deal with our transactions. We at Elysian have no involvement with their processes or credit check functionality. I would advice you to please contact them directly to know more about your check rating issue stated above. The Klarna customer service link is as follows; https://www.klarna.com/uk/customer-service
Regards,
Elysian.
Reply from Elysian
Hi Terry,
Thank you for the review and the five stars.
We look forward to having you shop with us again soon.
Best Regards, Elysian
Good Company
Purchased perfume for my wife , very good service and quick turn round. Undercut the high street retailer by nearly 20%.
February 23, 2017
Unprompted review
Reply from Elysian
Hi David,
Thanks for the review and the 5 star rating, we are constantly monitoring our prices so that we can offer you the best prices possible.
Look forward to seeing you back with us soon.
Kindest Regards, Elysian
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Quick, efficient and competitive prices
Found Elysian through a Google search and saw their prices were far more competitive compared to other retailers. Deliver was quicker than expected and arrived well packed.
February 23, 2017
Unprompted review
Reply from Elysian
Hi PK,
Thanks for the review and the 5 star rating
We are constantly monitoring our prices so that we can offer you the best prices possible.
Look forward to seeing you back with us soon.
Kindest Regards, Elysian
Excellent Customer Experience!
I shopped around and found exactly what I was looking for at Elysian at the very best price. It was simple to order and it arrived the next day. I am very pleased with my purchase and l would highly recommend Elysian.
February 21, 2017
Unprompted review
Reply from Elysian
Hi C. MacEachen,
Thank you for this lovely feedback and 5 stars.
We're glad that you chose Elysian and had a wonderful experience shopping with us.
Looking forward to having you online with us again soon.
Kind Regards, Elysian
Reply from Elysian
Hi Mr. David Hoare,
Thank you for the great review and the five stars.
We look forward to having you shop with us again soon.
Best Regards, Elysian
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