Poor support and misleading “unlimited” previews
I have been a customer for about three months, and unfortunately my experience has been very frustrating.
First, their email support has been essentially non-existent. I have contacted support several times about an issue with my account, but I have not received a response.
Second, the service is advertised as offering “unlimited” email previews. In my experience, this is misleading because the device preview tests are cumulative. Each test consumes from a cumulative allowance, so “unlimited” does not mean that you can actually run unlimited device preview tests.
What makes this particularly frustrating is that there appears to be an issue with how my usage is being counted, and despite contacting support, it has not been resolved.
As a result, I am currently paying for their most expensive plan simply to keep my account active and continue using the testing service.
The actual email preview functionality can be useful, but the lack of customer support and the unclear handling of “unlimited” testing make the service very difficult to recommend based on my experience.