Emergency Assist Reviews 

Initial phone call to long winded its a recovery call not a life story. Then was told that the wait time time was 3 hours even though the mechanic turned up saying he was sat doing nothing in denton. He fixed my car and told me to take the car for a drive to charge the battery which I said ye but what if it doesn't start or cuts out he said phone back explain and someone else will come out. I followed his instructions only to be rudely told on the phone because it did break down again that I would have to pay £150 what an absolute joke of a breakdown company I had my elderly mum with me and if I hadn't been in a town centre I would of had to pay that (think its called daylight robbery) and before you come back with we say take it to a garage theynis no garages open on a Saturday and your mechanic assured me it was in working order only for the same thing to happen 3 hours later. Dont reply asking me to contact you, you contact me

I only phoned in to renew my policy, which was straightforward.

Excellent experience from start to finish. Price was great

Very poor experience and would not send roadside assistance for a amber light. I explained no issues with the car and wanted a diagnostic and was advised this is a service they do not provide.

new custemer

Courteous, even as a text box

I just wanted to cancel my renewal as by the time my renewal restarts I will no longer own the car that I have bought my breakdown cover for.

I have rang 3 different times over the past week. No response every time. I was on the phone for over 45 minutes before I gave up. I have emailed them 2ce and still no response.

Yet I have been charged anyways.

DO NOT GO WITH EMERGENCY ASSIST when they probably WON’T ASSIST YOU!!!!!!!!!

Absolute JOKE of customer service!!!!

Very quick and sorted my cover out for two vehicles with no issues at all

I was refused help and left stranded. I was told look at page 14 of the policy whereas the front page stated something else.
In terms of humanity and being compassionate a big zero.
I will be asking for a refund.

Just needed to change my card number as the bank had changed over to visa. No problem in sorting this out.

If I could have given no stars I would! We arrived in France yesterday. I inform Emergency Assist that we were travelling to France and give them the dates we would be in France weeks ago. We travel to a place not far from Alecon France. On leaving Alecon our tyre burst, we think it was due to a stone or something at the side of the road!
When I phone emergency assist, even though we have there complete package they inform me their was nothing they could do, as we are not covered for accident damage. They give no assistance at all to help us.
Absolutely disgraceful, I would definitely recommend you go to another provider.
When I read other comments, I thought maybe they were a little over the top with the bad review. I know now, how right they were and it has cost me hundreds of pounds. To get an emergency tyre company to replace my tyre.

The car was jump started and I managed to get home. We noticed the brake lights were still on after the engine was turned off. My neighbour discovered that the brake switch by the pedal was stuck on. This must be what drained the battery in the first place. He was able to free it.

Simple breakdown options and easy to arrange giving peace of mind.
I ended up needing to use the breakdown cover which was easy and quick to arrange, response was speedy allowing us to continue our journey would highly recommend.

Worst company I have ever had to deal with
I can’t even go into the details now
But beware
They lie to try and get more money off you
They leave you stranded for 7 plus hours
I will never ever use this company again

Great people excellent service 👏

Everything went according to plan.

The mechanic actually suggested I should not bother replacing the tyre that had a nail in it and just to drive it to a garage in next few days. He had diagnosed merely by pushing his foot on it that it wasn’t deflating! (My car had already alerted me to a tyre pressure issue and I’ve since put a guage to confirm it’s going down!)
Only after I explained that only women drive it (my daughter is a young driver too) did he get on and change it quite quickly.
Very odd encounter, I hadn’t expected to be challenged on it.

Called for home start,response was swift. Diagnosed fault quickly started vehicle - next stop new battery.

I have had to use the service twice in the many years I've been with them and on both occasions I have been treated with respect and assistance was quick and professional I have used another before finding emergency assist and was not impressed by them at all I would certainly recommend Emergency Assist and have done so Thank you for helping me yesterday I felt cared for and was kept up to date even though my wait was no more than an hour if even that also on line changes to plan is easy