Emergency Assist Reviews 

Had a flat battery from phone call to mechanic arriving about 2 hours excellent service, thank you

I previously used Emergency Assist and had a really positive experience, so I was happy to rejoin. The prices are very reasonable, and the package includes excellent features that offer great value for money. It's reassuring to know the cover is there if I ever need it, and based on my past experience, I'd definitely recommend them

Quick transaction havent used the service yet and hoe itdont need too

Easy to understand how to purchase and half the price of other organisations

Van stranded 400 miles from home and Emergency Assist wouldn’t cover retrieving it, even with premium policy. Very poor service.

Easy to use
Competative price
Just started so dont have any experience of requesting help yet (Hopefully wont!!)

Very competitive price. Changed over after 50 years with the R.A.C.

I'd received my renewal quote which was significantly more expensive than last year, however using a comparison site I found a really good deal with the same company so rang them up and was dealt with by Tyran Stewart who quickly and efficiently sorted this out for me and price matched my renewal to the on line price I'd found on the comparison website. One very happy customer, thank you Tyran!

Am with emergency breakdown from last 3 years .its very good breakdown company very cheap very good service.i will recommend to everyone get emergency assistance breakdown its more then 5 start service

Never had to use the service but just gives you peace of mind knowing that it’s there

No response to my email to your stated address to cancel renewal at a higher price than taking a new one out

Vile. "I understand" was the repeated phrase - I've yet to discover precisely HOW this is the case. 5 hours on the hard shoulder in severe heat (and apparently such situations are supposed to be priority) both auto location attempts failed. Lots more problems that I'm not going to list. Formal complaints process accessed - about 7 hours after my initial call when I got in following the ordeal. 8-week maximum response time was beaten by a 2-week response, which completely ignored many of the points I had raised. They gatekeep what can go to financial services ombudsman. I would never touch this company again with a bargepole. They don't give a toss, despite their 'your safety is our priority' and 'you are valued as a customer' auto-message (whilst waiting to get through - 5 times because of numerous factors BEYOND my control). I would avoid avoid avoid. I have requested escalation of original complaint and asked them to address all points. A cliché, perhaps, but if I could rate at minus 5 stars I would.

great to speak to human to have questions answered immediately .

Emergency assist is very good we have returned to them after trying some other company who were an absolute waste of time.excellent communication very efficient and the driver of the recovery was so good in getting us sorted
Many Thanks

Dreadful customer service. I was charged over £200 to send out a recovery vehicle on a ‘paid basis’ after a 2 hour wait in a heatwave. The call handler implied I was lying about my vehicle not being recovered to a garage the previous day when it was sat on the drive all day. Avoid using this company - if you are unfortunate enough to use a cheap broker online I suggest cancelling your policy.

***Edit
After Emergency Assist responded below, I emailed them as requested and still have no reply from them 48 hours later. They do not answer phone lines and I am unable to cancel my expensive renewal. They can communicate via Trustpilot but in no other way.

Almost impossible to get through on their phone lines when your renewal price is £20 more than using their website for a brand new quote yet you have never needed to call them out for a breakdown. Incredibly frustrating as there are clear and purposeful barriers to being able to cancel your current subscription or amend it online.

Yesterday I had to wait 4.5 hours for a recovery vehicle to arrive. I made 8 phone calls, each time I was told the truck would arrive in 10 minutes. When the truck eventually arrived the driver went to the wrong end of street and made no attempt to look for my car. Once I had located him, he was extremely rude and aggressive, then drove off. I rang emergency assist and they said I would have to pay £120 for another call out. The following day I rang to cancel my membership which has 11 months remaining and they refused a refund. The worst experience I have had with a roadside assistance company in my 45 years of driving. Appalling service.

Been with this company 10 years and have always experienced great service and support.

I had a flat battery while out at work on a visit which was my fault for leaving something on in the car.
When I phoned for help I had endless questions from the contact who also sounded patronising... I won't be renewing!