What a scam company. Quoted £49 on phone. Glad the call was recorded. Came out said he needed to drill the lock no price disclosure then demanded £350 after 30 minutes and would not leave and became... See more
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Do not use this company
Do not use this company, £280 to fix a lock with a broken key in, took 15 minutes to do total Rip off!
Absolute disgrace !!
Absolute disgrace !!! My mother in law locked herself out of the house with her keys on inside of the door.
The guy came around with a magnet, got the keys out via letterbox within 3 minutes and charged her £250.00.
This is a clear case of ripping off old and vulnerable pensioners. When I called to complain, they told me she had signed the invoice so it was fair. Old people don't know what they should be charged. The locksmith also told my mother in law that he had spoken to me about the charges which is why she paid it. This was not the truth. So ripping people off, managers supporting this approach tells me this is the MOST disgusting company I have ever dealt with. When I told them this is not how companies operate in the UK, I was told I was a racist by the manager.
HUGE SCAM. DO NOT USE.
If I could rate them a 0 I would. They are an incredibly dodgy company that is run from a ran down house in London. They have multiple businesses which they never file the accounts for and therefore have been shutdown previously. A simple google search will show you how sketchy this business is. They have multiple businesses running the same thing under different directors from that small house. They will quote you £40-50 on the initial phone call, and when they arrive, they will attempt to do the work before you get the chance to stop them. This way they can pressure you into paying their scam prices of between £180-600. DO NOT USE THIS COMPANY. They have been reported to trading standards for their improper and illegal practices.
Con men
Con men! Used this service last night I double checked prices with lady on the phone as I found the £39 charge stated on website too cheap as I have used different locksmiths before after being locked out and paid between £105-£115. The lady told me £50 to then be told of locksmith when he turned up it would be £50 call out even though it states on website no call out charge and then another £130 to actually get in which I wasn't happy about but agreed to anyway. He eventually got me in my home to then ask if I wanted locked replaced which I obviously did as they had just broke the old lock to get in to then be told that was an extra £73. By this point I had no choice but to agree as my door was unsecure. So what I was told was a £50 job ended up costing another 200. Absolute disgrace and I will be ringing trading standards
This is a fraudulent company please…
This is a fraudulent company please stay well clear of them
Great and timely
Total con artist
Charged a vulnerable family member more than £430 for a weekday afternoon callout - a 20 minute job to drill out and refit a barrel lock. This guy is a total con artist and a classic rogue trader - 0 stars.
Overpriced, unethical practices and substandard
Young disabled man who was told to show his bank statement before work was started and ended up being charged £621 for opening door and replacement lock. Was left with £10 in his account. Job not finished and they wanted another £180 to complete the job. Got another locksmith who said in total job should have cost less than £300. Total conmen in my opinion with unethical work practices. Left damage to the door which they didn’t repair. I would not advise using them. Overpriced and bad workmanship in my view.
Don't use get a quote for 150 get…
Don't use get a quote for 150 get charged 360 con artist customer service is a con no response when you've paid
RIP off company
Do not use this company they give you a price then charge you more they came said it was £75 then charge ££258 they use cheap locks that are £15 and charge you £99 no invoice or receipt the are not even an English company avoid at all costs
Wish I had read the reviews before…
Wish I had read the reviews before going for the sponsored ad on Google!
Like all the others i wasquoted one price but when he got here he tried to get almost double what I was quoted...I repeatedly told him before he started let me know what cost will be before you start but he didn't...damaged my door in process too...he told me he was agitated from the previous job well no surprise there when your trying to rob people...gave him half of what he wanted..wouldn't use this company again
Stay away from this company
Stay away from this company
Con artists
Quotes are website are to entice you to call them
They then change these when they arrive
90 labour an hour
170 to open the door
250 for a new lock
Con Artists
Do not use this company
Do not use this company
They tell you they will be there within 30 mins and and it will be £49 and then when they land out say there is a problem and the lock mechanism is high security and add on another £100
When i rang them i told them exactly what type door it was - they come up with the same crap each time
Complete joke - Stay away from this company
Was told £49 on the phone ended up…
Was told £49 on the phone ended up costing £225 total rip off. Took him 5 mins to sort the problem, appreciate that it’s late at night but that is taking advantage.
Super weird communications
Super weird communications. Called for a quote was told £49 for consultation, I questioned why they advertised it as “£39 - no call out fee” and hung up as felt like they was mugging it. The woman proceeded to send text messages saying how I’m rude and Eastern Europeans were ripping everyone off in my area so good luck (. I found a local locksmith that’s coming £35 no call out fee just unlock my door.. who happens to be polish!) 😂 what’s worse is the woman on the phone sounded Eastern European herself 🥴
They ripped off my 87 year old mum
They ripped off my 87 year old mum. DO NOT TRUST THEM!
Terrible company and terrible customer…
Terrible company and terrible customer service. Locksmith Nick in Glasgow damaged my security doors and was terrible at doing the work. Company didn’t care about issues and products were below standards.
PLEASE DO NOT USE - Overcharging scam!
PLEASE DO NOT USE. This is a scam which I got caught out with.I called the company out after I was locked out of my house on the pretence of £49.95 callout to come out and get into the property. Someone did come out and did get into the property, and also fitted a new lock. The cost I was confronted with at the end of the callout was £469! Yes really!!! I was on my own and felt pressurised to pay which left me feeling sick and extremely distressed. I am now trying to recover some of the money back through my Bank which is proving to be difficult. Don't make the same mistake I made.
HORRIBLE
HORRIBLE! Quoted £50 if it was easy to get in. All they tried was a piece of card, not use of tools to try and move the barrel. Les than a minute of trying they said they would have to destroy the lock, suddenly the charge is £120. AVOID!
Unprofessional and Rude
On arrival, he said the fee was over £300 including call out fee. I stated on the website, it quotes no call out fee and he said no this is an emergency. I said no, he can leave. He threatened to call the police and calls his manager. His manager says they can do for £200; I said no. He said then £49 for him to leave. I said no. I felt very threaten as I was by myself and scared for my life. Had tears streaming down my face. His manager said £150. I said fine, hoping this will settle it. The guy was swearing the whole way through. My neighbour came by and checked on me, as he noted something was wrong. When the lock was removed, he demanded I pay straight away and without an invoice.
I found the entire experience stressful, unprofessional, and unnecessary.
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