The service was quick, no complains. The umbrella I bought (Sonnenschirm) is practical to open and close, but somehow the quality does not look so fantastic. In the picture, I thought the fabric would... See more
Company replied
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See what reviewers are saying
I ordered 2 x 30m warm white outdoor light for Christmas deco which is actually white but matched also, and 2 deliveries with 3 extra warm white, which mega beautiful and bright. Delivery arrived f... See more
Company replied
We ordered a Glorious tree 2m10cm and it fit perfectly into our home. The quality seems great so far and it looks very realistic. The delivery was also very fast, i believe it arrives in two days. I c... See more
Company replied
The quality of the muslin sheet was disappointing and had little fussiness all over it. I returned the item, and according to the tracking, they received it on the 22.6. However, they still hadn’t pro... See more
Company replied
Company details
- e-Commerce Service
- Children's Furniture Store
- Christmas Store
- Home Goods Store
- Linens Store
- Outdoor Furniture Store
About Eminza
Written by the company
Fondé en 2011, Eminza est une boutique en ligne dédiée à la décoration intérieure et extérieure. Pensé pour rendre l’esthétique, la durabilité et le confort accessibles à tous, Eminza propose une sélection de produits inspirants et régulièrement renouvelés, du linge de lit chaleureux au mobilier outdoor design, sans oublier les meubles et la décoration de Noël.
Alliant les dernières tendances à des prix justes, Eminza s’engage à accompagner ses clients dans la création d'un intérieur qui leur ressemble, chaleureux et unique. Grâce à sa logistique performante, son service client bienveillant et son attention portée à l'éco-responsabilité de ses collections, Eminza transforme chaque maison en un véritable foyer, avec toujours la même idée en tête : rendre la vie plus belle à ses clients.
Les avantages Eminza
Les équipes d'Eminza travaillent ensemble pour répondre au mieux à vos besoins.
Service Client à votre écoute
Retour Gratuit
Expédition le jour même
Paiement sécurisé
Contact info
3 rue des Bouvières, 74940, Annecy-le-vieux, France
- eminza.ch
Vos coups de cœur déco à prix doux
4.4
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Eminza
Bonjour,
Nous sommes désolés d'apprendre que vous avez reçu un article défectueux. Après vérification, vous avez procédé au retour de l'article en question et le remboursement a ainsi été effectué.
Nous vous présentons néanmoins toutes nos excuses pour la gêne occasionnée.
Cordialement,
L'équipe Eminza.
top article
November 9, 2024
Reply from Eminza
Chère cliente,
Nous vous remercions pour cet avis positif. Nous sommes ravis d'avoir pu répondre à vos attentes.
Cordialement,
L'équipe Eminza
Reply from Eminza
Dear customer,
Thank you for your positive review. We are delighted to have been able to satisfy your expectations.
Best regards,
The Eminza team
No response of the service customer
They did not keep in touch after telling you about the processus of return about a broken article. Said that their mailbox are full...
November 1, 2024
Reply from Eminza
Dear customer,
We have recorded your request and our customer service team replied on November 8th. Thank you for replying.
Yours sincerely,
Your Eminza Team
Reply from Eminza
Lieber Kunde,
vielen Dank für Ihre positive Bewertung.
Ihr Lob ist unsere Motivation. Wir freuen uns sehr, dass Sie mit unserem Kundenservice, sowie mit Ihrer Bestellung zufrieden sind!
Herzliche Grüße
Ihr Eminza Team
Nice items and fast shipping
Nice items and fast shipping , will buy any time again. Thank you
November 1, 2024
Reply from Eminza
Lieber Kunde,
Wir machen immer unser Möglichstes, um die Bestellungen zügig an unsere Kunden zu versenden, damit Sie sich schnellstmöglich darüber freuen können.
Ihr Team von Eminza
I got the package but I wasn't happy…
I got the package but I wasn't happy with it. I wrote on the 1.11.2024 to asked for a return instructions and a refund but instead I got this email about rating them. How do I return the package?
October 30, 2024
Reply from Eminza
We have checked and could not find any email from you. If you wish to make a return, please send a message using the contact form available on our website. You will receive a response within 48 business hours.
The Eminza Team
The delivery time was quick and the…
The delivery time was quick and the cushions we ordered are of very good quality.
October 19, 2024
Reply from Eminza
Dear customer
Thank you for your comment about the quality of our products and our delivery service. Please do not hesitate to come back to us for your next order.
Best regards,
The Eminza team
all good ...
October 12, 2024
Reply from Eminza
Dear Customer,
Thank you for taking the time to leave a comment. We are very happy to have been able to satisfy you. See you soon on our website.
Best regards,
The Eminza team
Very good and quick shipment
September 28, 2024
Reply from Eminza
Dear customer
Thank you for your comment about the quality of our products and our delivery service. Please do not hesitate to come back to us for your next order.
Best regards,
The Eminza team
Top service merci!
September 18, 2024
Reply from Eminza
Lieber Kunde,
wir danken Ihnen für Ihre ausgezeichnete Bewertung. Solche Kundenstimmen freuen uns immer sehr!
Ihr Team von Eminza
Everything was as expected 👍
October 1, 2024
Reply from Eminza
Dear customer,
Thank you for this positive review and we are very pleased that we have met your expectations.
Best regards,
Your Eminza Team
Reply from Eminza
Dear Customer,
We are pleased that you like the products. See you soon on our website!
Best regards,
Your Eminza Team
Be careful with this company
We bought some curtains with fast shipping since it was urgent.
One of them was sent with the wrong size. We took contact with customer´s service immediately and the conditions to get the right curtain was to send the wrong one first.
They would not do anything to pick it up or amend the mistake quickest possible, despite it was their error.
September 20, 2024
Unprompted review
Reply from Eminza
Chère cliente,
Nous vous invitons à nous communiquer votre numéro de commande afin que nous puissions vérifier et/ou à contacter directement nos services afin que nous puissions résoudre ce problème.
Cordialement,
L'équipe Eminza
Excellent quality of the goods I…
Excellent quality of the goods I ordered and fast delivery.
September 17, 2024
Reply from Eminza
Dear customer,
Thank you very much for the 5-star rating! We strive to offer our customers only the best quality and are delighted when you are satisfied!
Best regards,
Your Eminza Team
I didnt receive my order.....
September 13, 2024
Reply from Eminza
Chère cliente,
Après vérification, nous avons réceptionné le retour de la marchandise et votre commande vous a ainsi été remboursée.
Cordialement,
L'équipe Eminza
Reply from Eminza
Dear customer,
Thank you for your comment. We are doing our utmost to ensure that we receive your order as quickly as possible.
Best regards,
The Eminza team.
Excellent products and fast delivery
August 6, 2024
Reply from Eminza
Cher client,
Nous vous remercions pour cet avis positif.
Nous sommes ravis d'avoir pu répondre à vos attentes.
Cordialement,
L'équipe Eminza
Quick delivery and nice material but it…
Quick delivery and nice material but it has been domaged during the shipping.
August 13, 2024
Reply from Eminza
Chère cliente,
Nous sommes navrés d'apprendre qu'un de vos produits présente un défaut. Nous n'avons pas été contacté à ce jour et vous invitons donc à ouvrir une réclamation auprès du SAV afin qu'une solution vous soit proposée.
Cordialement,
L'équipe Eminza
Beautiful products
Beautiful products which arrived timely thanks to great transporters.
August 8, 2024
Reply from Eminza
Chère cliente,
Nous vous remercions pour votre avis positif concernant la qualité de nos services, Nous espérons vous revoir bientôt sur notre site !
Cordialement,
L'équipe Eminza
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