Although the curtains I ordered were not exactly as I thought they would be (I returned them), the order arrived three days earlier than the date I had been given. The returns procedure was very easy... See more
Company replied
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See what reviewers are saying
It's a legit store. Delivered in time. Happy with my purchase - mostly Xmas decorations. They're not the best quality and one item came damaged, but it was inexpensive so I didn't bother returning. So... See more
Company replied
I bought two pairs of curtains in this store and I am very happy! In this store I was able to find curtains made of natural velvet for a very good price. I like their assortment, there are curtains of... See more
Company replied
Product excellent. Paid 8.99 eur for home delivery….. no mail delivery here for long time. Had to pick up in postoffice. You should complain or change delivery company.
Company replied
Company details
About Eminza
Written by the company
Fundada en 2011, Eminza es una tienda online dedicada a la decoración de interiores y exteriores. Pensada para poner la estética, la durabilidad y el confort al alcance de todos, Eminza ofrece una selección de productos inspiradores y constantemente renovados, que van desde ropa de cama acogedora fino a muebles de exterior de diseño, sin olvidar el mobiliario y la decoración navideña.
Combinando las últimas tendencias con precios justos, Eminza se compromete a acompañar a sus clientes nella creación de un hogar a su medida, cálido y único. Gracias a su eficiente logística, a un servicio de atención al cliente cercano y al cuidado de la eco-responsabilidad en sus colecciones, Eminza transforma cada casa en un verdadero hogar, con una misma idea en mente: hacer la vida más bella a sus clientes.
Las ventajas de Eminza
Los equipos de Eminza trabajan juntos para satisfacer mejor sus necesidades
Servicio de atención al cliente a su servicio
Devolución Fácil
Pedido gestionado el mismo día
Pago Seguro
Contact info
Tus favoritos a precios bajos
4.2
Great
16K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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The Curtains are very good
The Curtains are very good, Nice offer as well. Got 50% discount on them and fast delivery.
March 26, 2025
Reply from Eminza
Dear Denman,
Thank you very much for your feedback, we're delighted to hear that you’re happy with the curtains and were able to take advantage of a great offer.
We're also glad the delivery was fast.
We hope to see you again soon,
The Eminza Team.
I didnt receive what i orderedand the…
I didnt receive what i orderedand the the client support didnt answer my email so i still have the wrong curtain at home
March 14, 2025
Reply from Eminza
Thank you for your message.
We did respond to your inquiry on the same day, asking you to send us photos so we could assess the issue. We are still waiting for those photos.
Please kindly reply to us and send the pictures at your earliest convenience.
Thank you!
The Eminza team.
Reply from Eminza
Dear customer,
Thank you for your comment. We always do our best to deliver your order as soon as possible.
Sincerely
The Eminza team.
My experience was good
My experience was good. The items (curtains) were delivered ahead of schedule.
February 19, 2025
Reply from Eminza
Dear customer,
Thank you very much for your feedback. We are pleased to read that you are satisfied with the speed with which your order was shipped. We wish you a happy day.
Best regards,
The Eminza team.
Great products for great prices
Excellent products. I have bought a range of bedding from here and will not be shopping anywhere else! the quality is excellent, the products wash great and delivery is quick. Good value for money
January 21, 2025
Reply from Eminza
Dear customer,
We are very pleased that you are completely satisfied with your order and the process, because then we are too!
Yours sincerely,
Your Eminza Customer Service
Reply from Eminza
Dear Peter,
Thank you very much for your message and we are pleased to know that the item you have ordered has met your expectations perfectly.
We wish you an excellent day.
Sincerely, the Eminza team.
Good 👍 I am happy
December 14, 2024
Reply from Eminza
Estimada cliente,
Gracias por su comentario.
Estamos haciendo todo lo posible para recibir su pedido lo antes posible.
Reciba un cordial saludo,
El equipo de Eminza.
La cortina viene defectuosa y no me…
La cortina viene defectuosa y no me contestan a los mails de fotos.
Para hacer cambio
December 5, 2024
Reply from Eminza
Estimada Sandra,
Sentimos mucho que no haya recibido respuesta por nuestra parte.
Le aconsejamos que compruebe la carpeta de spam de su correo electrónico ya que le contestamos la semana pasada ofreciéndole devolver la cortina defectuosa.
Tras investigar no tenemos rastro de que haya devuelto la cortina, estamos a la espera de su devolución para poder proceder a la reposición de la cortina que estaba defectuosa,
Quedamos a su disposición para cualquier duda o pregunta.
Atentamente,
El Servicio al Cliente de Eminza.
As an English person living in Spain I…
As an English person living in Spain I have found it very difficult to find good quality curtains. After 20
Years I’m Still searching for decent quality lined curtains. Unfortunately I found your curtains to be poor quality. Very thin and not at all resembling the quality online and neither are they black out. Curtains are not just for decoration they are to help keep the heat in a home as windows are not necessarily weather proof in Spain. Curtains should also be sold in pairs not just one sheet. Curtains in Spain would never keep an Eskimo warm that’s for sure. Delivery was very good but not impressed with the curtains not worth the money for just one sheet . Sorry
November 29, 2024
Reply from Eminza
Estimado cliente,
Gracias por su comentario.
Le informamos de que nuestros productos tienen garantía de satisfacción o le devolvemos su dinero.
Dispone de 30 días a partir de la recepción de su paquete para devolvernos cualquier artículo con el que no esté satisfecho.
Si desea devolver su pedido, póngase en contacto con nuestro Servicio Postventa en sav@eminza.com.
Un cordial saludo,
El equipo de Eminza.
I dint received the item bad experience
I dint received the item and I asked for refund. I waited for the item for almost two weeks and they didn’t email me or respond quickly to my concerns from instagram to emails it took week for them to response and they respond only to say sorry the item was missing. bad experience to this shop I wont recommend you to buy here.
November 22, 2024
Reply from Eminza
Estimada Jimena,
Le escribimos para ofrecerle nuestras más sinceras disculpas.
Nos gustaría informarle de que su caso ha sido resuelto.
Los problemas iniciales han sido identificados y tratados, y se han tomado las medidas necesarias para evitar situaciones similares en el futuro.
Sentimos mucho las molestias ocasionadas y nos gustaría informarle de que reportaremos este incidente a la empresa de transporte.
Si tiene más preguntas o inquietudes, no dude en ponerse en contacto con nosotros directamente. Estaremos encantados de ayudarle.
Una vez más, acepte nuestras más sinceras disculpas por cualquier inconveniente que esto haya podido causarle.
Reciba un cordial saludo,
El equipo de Eminza.
First time ordering via Eminza
First time ordering via Eminza, read good and bad reviews so was a little nervous but the package arrived well and quick.
November 21, 2024
Reply from Eminza
Dear customer,
We always do our best to ship orders to our customers promptly so that you can enjoy them as soon as possible.
Yours sincerely,
The Eminza team.
They haven’t sent my order I tried to…
They haven’t sent my order I tried to contact them through e-mail,Instagram they dont response to any of my messages its been 7days since i purchased the item and I contacted the courier and they told me that they havent send the item until now. I couldn’t put my christmas tree because im waiting for the lights and im frustrated that this company dint do anything to fix my issues and you cannot contact them they only accept email when it comes to issues like these!
November 20, 2024
Unprompted review
Reply from Eminza
The information provided in your review does not allow us to identify your order. If you are experiencing an issue with an order placed on our website, we kindly invite you to send a message using the contact form available on our site. You will receive a response within 48 business hours.
Best regards,
The Eminza Team
I've always been very pleased with the…
I've always been very pleased with the quality of material and the finishing of these products. The prices are really competitive too! Communications are good and shipping prompt. What's not to love!
November 5, 2024
Reply from Eminza
Dear customer,
We are very pleased that you are completely satisfied with your order and the process, because then we are too!
Yours sincerely,
Your Eminza Customer Service
The parcel hasn’t arrived and no one…
The parcel hasn’t arrived and no one answered my emails! I spent money for nothing
October 22, 2024
Reply from Eminza
Hola,
Lamentamos mucho saber que no ha recibido su pedido. Por favor, comunique este problema a nuestro servicio postventa enviando un mensaje a través del formulario de contacto de nuestro sitio web. Una asesora se pondrá en contacto con usted muy pronto para ofrecerle una solución.
Atentamente,
El equipo de Eminza
Tú servicio es una porquería
Tú servicio es una porquería
Write many times to get my order or tracking and no answer!!! Sill waiting!!!
October 12, 2024
Reply from Eminza
Estimado cliente,
Le escribimos para ofrecerle nuestras más sinceras disculpas.
Nos gustaría informarle de que su caso ha sido resuelto. Los problemas iniciales han sido identificados y tratados, y se han tomado las medidas necesarias para evitar situaciones similares en el futuro.
Le agradecemos su paciencia y comprensión. Su satisfacción es extremadamente importante para nosotros, y nos esforzamos continuamente por mejorar nuestros servicios para satisfacer mejor sus expectativas.
Si tiene más preguntas o inquietudes, no dude en ponerse en contacto con nosotros directamente.
Estaremos encantados de ayudarle.
Reciba un cordial saludo,
El equipo de Eminza.
Reply from Eminza
Holà,
El pedido fue cancelado, por lo que hemos procedido a reembolsarle el 07 de octubre a su cuenta Paypal.
Le deseamos un buen día,
Atentamente,
El servicio al cliente Eminza.
Reply from Eminza
Dear customer,
We are glad that you received your order quickly! See you next time!
Yours sincerely,
The Eminza team.
Reply from Eminza
Estimado cliente,
Agradecemos su comentario sobre nuestro servicio al cliente. Lamentamos que el sistema de información del distribuidor no haya estado a la altura. Trabajaremos en mejorar esta área para brindarle un mejor servicio en el futuro.
Atentamente, el Equipo de Eminza.
Ordering is easy and delivery is super…
Ordering is easy and delivery is super fast!! When I needed to return an item the return system was really simple.
I have purchased with them 3 times and each time has been perfect!! twice with pick and collect and once with a delivery. I will 100% recommend this company. thank you
July 12, 2024
Reply from Eminza
Dear customer,
We are very pleased that you are completely satisfied with your order and the process, because then we are too!
Yours sincerely,
Your Eminza Customer Service
Unnecessary use of plastic
The product was good but I have ordered a metal pipe and it was wrapped in thick plastic. In 2024 all companies should be doing better
July 9, 2024
Reply from Eminza
Estimado cliente,
Lamentamos que el embalaje no haya cumplido con sus expectativas. Tomamos en cuenta su comentario para mejorar nuestras prácticas ecológicas.
Atentamente, el Equipo de Eminza.
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