In your recent sale l bought some more mugs for myself, my husband and son, two 8 1/2" plates with oranges & lemons on, and a child's bowl & drinking mug in a matching little 'suitcase'. The latter se... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Beautifully vibrant coloured designs that really brighten my morning cuppa. These nautically themed mugs arrived earlier than expected, expertly packed in perfect condition. Funny how there is always... See more
Company replied
When my order was sent back to EB because the delivery company couldn’t be bothered to deliver it, after a two week wait and money taken for the order, I contacted EB and they kindly sent it out again... See more
Company replied
I had an issue with my order but customer service was really excellent, efficient, polite and a replacement sent out quickly. Many thanks. P.S. please could you consider making more cake plate desig... See more
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Company details
About Emma Bridgewater
Written by the company
Born in 1984, we remain true to our original spirit and inspiration: the necessity of getting the thought and design absolutely right. It starts as a deeply felt personal response to what we love in the world around us. We’ve expanded beyond pottery, fill your home with lots of lovely things
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Emma Bridgewater
Written by the company
- Get 10% Off when you sign up to our newsletter
- Keep up to date with our latest news, offers and events by signing up for our regular email newsletters.
- Free Shipping over £50
- Spend £50 and your delivery will be completely free!
- Collector's Club
- Join our Collector's Club for early access to sale, special offers and more.
Fast and Free Shipping
Free Delivery over £50 spend!
No shipping costs on a £50 spend, and we'll have your order at your door within the week. Getting your Emma Bridgewater home ware personalised? It'll be with you within 2 weeks.
Contact info
Berry hill Road , ST4 2NL , Stoke on Trent , United Kingdom
- 01782 210565
- customerservices@emmabridgewater.co.uk
- emmabridgewater.co.uk
4.5
Excellent
84K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 2 weeks
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Broken parcel rectified quickly
My original parcel arrived broken, i was immediately sent out a new one quickly and easily. Great customer service
July 10, 2026
Reply from Emma Bridgewater
Good Afternoon Georgia,
Thank you for taking the time to review our service. We are delighted with your comments!
Kind Regards,
Emma Bridgewater Team
A beautiful personalised gift for my…
A beautiful personalised gift for my son's girlfriend. She absolutely loved it and now feels part of the family - we all have EB mugs as well as a full compliment of crockery on the dresser.
Perfect!
June 23, 2026
Reply from Emma Bridgewater
Good Afternoon Julia,
Thank you for taking the time to leave a review. We are delighted with your comments and that the recipient loves their gift!
Kind Regards,
Emma Bridgewater Team
Stylish, practical bargains!
I managed to get one item in the sale and had a discount code for the other. Deliveries are always extremely well packaged, they can take the maximum time to arrive but that's ok. Delighted with my purchases, I tend to shop in the sales now for better value while adding to my EB collection, I have china, glass, wooden and tin products my fave ranges are the classic black toast and polka dots. I'd love to see fabric available in some of her patterns.
July 9, 2026
Reply from Emma Bridgewater
Good Afternoon Clare,
Thank you for your review. Our customer experience is very important to us, and your feedback is very welcome.
Kind Regards,
Emma Bridgewater Team
After a nudge
After a nudge, I received a 'gesture of goodwill' which was satisfactory even though the product has changed in the meantime
July 10, 2026
Reply from Emma Bridgewater
Good Afternoon,
Thank you for your review. Our customer experience is very important to us, and your feedback is very welcome.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good Afternoon Tanya,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
From ordering to shipping
From ordering to shipping, I received it within seven days in the states. Mugs were packaged exceptionally well. Super pleased with my mugs and the design. They make me giddy every time I look at them and use them. Worth every penny!
July 17, 2026
Reply from Emma Bridgewater
Good Afternoon Alicia,
Thank you for taking the time to leave a review. We are delighted to learn that you are a fan of our products, and we do hope that you continue to enjoy shopping with us!
Kind Regards,
Emma Bridgewater Team
Very efficient service from ordering to…
Very efficient service from ordering to delivery & very well packaged.
July 16, 2026
Reply from Emma Bridgewater
Good Afternoon Mrs Wilbraham,
Thank you for taking the time to leave a review. We are delighted to learn that you are a fan of our products, and we do hope that you continue to enjoy shopping with us!
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good Afternoon Andy,
Thank you for taking the time to leave a review. We are delighted to learn that you are a fan of our products, and we do hope that you continue to enjoy shopping with us!
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good Afternoon Ad,
It's always wonderful to hear such great comments about the service and quality of our products we have to offer. Thank you for taking the time to get in touch.
Kind Regards,
Emma Bridgewater Team
Lovely mugs and children’s crockery and…
Lovely mugs and children’s crockery and plates
July 15, 2026
Reply from Emma Bridgewater
Good Afternoon Sam,
It's always wonderful to hear such great comments about the service and quality of our products we have to offer. Thank you for taking the time to get in touch.
Kind Regards,
Emma Bridgewater Team
Damaged "inspected" products
It is the second time I receive a chipped mug "inspected by..". I have mentioned this twice and no-one ever reverted on this issue to me.
I have a big collection of these mugs by now and I don't think I'll continue to buy them unfortunately.
July 16, 2026
Reply from Emma Bridgewater
Good Afternoon Frédérique,
Thank you for taking the time to leave a review. We are very sorry to learn that you are disappointed by your recent experience.
We have passed your details on to our Customer Service department. A member of the team will be in touch with you shortly, to assist you further with this matter.
We do apologise for the disappointment that this has caused and hope to resolve this for you shortly.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good Afternoon Quentin,
It's always wonderful to hear such great comments about the service and quality of our products we have to offer. Thank you for taking the time to get in touch.
Kind Regards,
Emma Bridgewater Team
Excellent quality and design
July 15, 2026
Reply from Emma Bridgewater
Good Afternoon Angela,
It's always wonderful to hear such great comments about the service and quality of our products we have to offer. Thank you for taking the time to get in touch.
Kind Regards,
Emma Bridgewater Team
I still don't have my enamel roasting…
I still don't have my enamel roasting dish. This is the second time this has happened!
July 17, 2026
Reply from Emma Bridgewater
Good Afternoon Julie,
Thank you for taking the time to leave a review. We are very sorry to learn that you have not yet received your order.
We have passed your details on to our Customer Service department. A member of the team will be in touch with you shortly, to assist you further with this matter.
We do apologise for the disappointment that this has caused and hope to resolve this for you shortly.
Kind Regards,
Emma Bridgewater Team
Lovely hand-painted things, promptly delivered.
I found a choice of lovely designs for the small mug I wanted to give as a present and I was able to add the name.
The ordering process was straightforward and i was sent a photo of the birthday girl with her mug, which was a great success.
It is so nice to be able to send a beautiful, hand painted item, which was delivered quickly and within the quoted time.
July 16, 2026
Reply from Emma Bridgewater
Good Afternoon Ros,
Thank you for taking the time to leave a review. We are delighted with your comments and that the recipient loves their gift!
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good Afternoon Philippa,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good Afternoon Debora,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
Ordered as a gift
Ordered as a gift, items very beautiful, packaged really well and very quick delivery
July 9, 2026
Reply from Emma Bridgewater
Good Afternoon Debbie,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
My order had some items out stock
My order had some items out stock. But what received was 😊 great
June 30, 2026
Reply from Emma Bridgewater
Good Afternoon Den,
Thank you for your review. Our customer experience is very important to us, and your feedback is very welcome.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good Afternoon Julie,
Thank you for taking the time to leave a review. We are delighted to learn that you are a fan of our products, and we do hope that you continue to enjoy shopping with us!
Kind Regards,
Emma Bridgewater Team
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