In your recent sale l bought some more mugs for myself, my husband and son, two 8 1/2" plates with oranges & lemons on, and a child's bowl & drinking mug in a matching little 'suitcase'. The latter se... See more
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Review summary
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Beautifully vibrant coloured designs that really brighten my morning cuppa. These nautically themed mugs arrived earlier than expected, expertly packed in perfect condition. Funny how there is always... See more
Company replied
When my order was sent back to EB because the delivery company couldn’t be bothered to deliver it, after a two week wait and money taken for the order, I contacted EB and they kindly sent it out again... See more
Company replied
I had an issue with my order but customer service was really excellent, efficient, polite and a replacement sent out quickly. Many thanks. P.S. please could you consider making more cake plate desig... See more
Company replied
Company details
About Emma Bridgewater
Written by the company
Born in 1984, we remain true to our original spirit and inspiration: the necessity of getting the thought and design absolutely right. It starts as a deeply felt personal response to what we love in the world around us. We’ve expanded beyond pottery, fill your home with lots of lovely things
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Emma Bridgewater
Written by the company
- Get 10% Off when you sign up to our newsletter
- Keep up to date with our latest news, offers and events by signing up for our regular email newsletters.
- Free Shipping over £50
- Spend £50 and your delivery will be completely free!
- Collector's Club
- Join our Collector's Club for early access to sale, special offers and more.
Fast and Free Shipping
Free Delivery over £50 spend!
No shipping costs on a £50 spend, and we'll have your order at your door within the week. Getting your Emma Bridgewater home ware personalised? It'll be with you within 2 weeks.
Contact info
Berry hill Road , ST4 2NL , Stoke on Trent , United Kingdom
- 01782 210565
- customerservices@emmabridgewater.co.uk
- emmabridgewater.co.uk
4.5
Excellent
84K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 2 weeks
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Reply from Emma Bridgewater
Good Afternoon AJ,
Thank you for your wonderful review. Our customer experience is very important to us.
Kind Regards,
Emma Bridgewater Team
Mugs look great and arrived more…
Mugs look great and arrived more quickly than expected 👍
July 13, 2026
Reply from Emma Bridgewater
Good Afternoon Pat,
Thank you for your lovely review. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
5 star support from customer service…
5 star support from customer service and beautiful pottery!
July 14, 2026
Reply from Emma Bridgewater
Good Afternoon Mimi,
Thank you for your lovely review. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good Afternoon Anita,
Thank you for your lovely review. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Easy to order
Easy to order. All spellings on mugs are correct. Arrived well packaged and in the timeframe given.
July 15, 2026
Reply from Emma Bridgewater
Good Afternoon Janice,
Thank you for taking the time to leave a review. We are delighted to learn that you are a fan of our products, and we do hope that you continue to enjoy shopping with us!
Kind Regards,
Emma Bridgewater Team
Happy with my stuff
Everything arrived in one piece- well wrapped and intact.
Very happy with my purchases and will buy again from Emma Bridgewater
July 8, 2026
Reply from Emma Bridgewater
Good Afternoon G Knight,
Thank you for taking the time to leave a review. We are delighted to learn that you are a fan of our products, and we do hope that you continue to enjoy shopping with us!
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good Afternoon,
Thank you for taking the time to leave a review. We are delighted to learn that you are a fan of our products, and we do hope that you continue to enjoy shopping with us!
Kind Regards,
Emma Bridgewater Team
Love the new Peter Rabbit collection
Love the new Peter Rabbit collection, it's so cute. I have bought the mug and plate before they sold out!
Worth pre-ordering if you have not already managed to purchase.
Great quality and delivered quickly.
July 15, 2026
Reply from Emma Bridgewater
Good Afternoon Flora,
It's always wonderful to hear such great comments about the service and quality of our products we have to offer. Thank you for taking the time to get in touch.
Kind Regards,
Emma Bridgewater Team
good service and product
July 8, 2026
Reply from Emma Bridgewater
Good Afternoon Iain,
It's always wonderful to hear such great comments about the service and quality of our products we have to offer. Thank you for taking the time to get in touch.
Kind Regards,
Emma Bridgewater Team
Fast service great quality despite…
Fast service great quality despite being sold as a seconds
July 15, 2026
Reply from Emma Bridgewater
Good Afternoon Linda,
It's always wonderful to hear such great comments about the service and quality of our products we have to offer. Thank you for taking the time to get in touch.
Kind Regards,
Emma Bridgewater Team
Beautiful birthday gifts for my sister…
Beautiful birthday gifts for my sister she loved them xxx
July 8, 2026
Reply from Emma Bridgewater
Good Afternoon Sonya,
Thank you for taking the time to leave a review. We are delighted with your comments and that the recipient loves their gift!
Kind Regards,
Emma Bridgewater Team
Beautiful cups for a wedding present
Beautiful cups for a wedding present. Packaged securely and arrived when promised.
July 14, 2026
Reply from Emma Bridgewater
Good Afternoon Barbara,
It's always wonderful to hear such great comments about the service and quality of our products we have to offer. Thank you for taking the time to get in touch.
Kind Regards,
Emma Bridgewater Team
Very well packed and fast tracked…
Very well packed and fast tracked delivery.Beautiful Peter Rabbit mug.
July 15, 2026
Reply from Emma Bridgewater
Good Afternoon Jacqueline,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
Gift
I brought this beautiful mug as a gift and I know they will really love it. It’s a lot of money but really worth it, detail is wonderful
July 15, 2026
Reply from Emma Bridgewater
Good Afternoon Davis,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
Great product thank you for the speedy…
Great product thank you for the speedy delivery
July 15, 2026
Reply from Emma Bridgewater
Good Afternoon Stephen,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
Brilliant customer service, thank you!
I had an issue with my order but customer service was really excellent, efficient, polite and a replacement sent out quickly. Many thanks. P.S. please could you consider making more cake plate designs to go with the beautiful glass cake domes? Maybe some florals and/or seasonal ones?
July 8, 2026
Reply from Emma Bridgewater
Good Afternoon Samantha,
Thank you for reviewing our service. Our customer experience is very important to us, and we are delighted to learn that this has been a positive experience for you.
We do hope that you continue to enjoy shopping with us in the future, and we will ensure to pass on your suggestions!
Kind Regards,
Emma Bridgewater Team
Quick and Easy
The ordering process was quick and easy. Ordering directly from your website gave me many more product choices, and my order arrived quickly. Normally, I have to drive two hours to the nearest store that carries your products, and even then, the selection is very limited. Shopping directly from you was much more convenient and gave me access to everything I was looking for.
July 14, 2026
Reply from Emma Bridgewater
Good Afternoon Lori,
Thank you for taking the time to leave a review. We are delighted to learn that you are a fan of our products, and we do hope that you continue to enjoy shopping with us!
Kind Regards,
Emma Bridgewater Team
I bought an enamel seaside themed…
I bought an enamel seaside themed enamel roasting tin from Emma Bridgewater. Bought it in the sale at 30% off. Item was so well packaged and arrived within a week.
July 15, 2026
Reply from Emma Bridgewater
Good Afternoon Shirley,
Thank you for taking the time to leave a review. We are delighted to learn that you are a fan of our products, and we do hope that you continue to enjoy shopping with us!
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good Afternoon Catriona,
Thank you for your lovely review. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good Afternoon,
Thank you for your lovely review. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
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