I am so delighted with the beautiful porcelain I received from Emma Bridgewater, it is absolutely delightful. I chose 2 sets for wedding presents. The strawberry plates and foraging bucket was really... See more
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Review summary
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Reviews shaping this summary
Very thankful I got this shipment. Last time I ordered from you my order was swallowed by Fed Ex and I never received it. I was hesitant about ordering again from you but thankfully I received it in e... See more
Company replied
Easy to use website. As ever, Emma Bridgewater produce great products. Adding to my side plates and originally ordered the wrong size so had to return and reorder. Return process although not cheap at... See more
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Beautiful, whimsical mugs - exactly what I was hoping for! I’ve admired the products for years but had never ordered until I saw the ladybug print mugs and couldn’t resist. Packaging was great and t... See more
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Company details
About Emma Bridgewater
Written by the company
Born in 1984, we remain true to our original spirit and inspiration: the necessity of getting the thought and design absolutely right. It starts as a deeply felt personal response to what we love in the world around us. We’ve expanded beyond pottery, fill your home with lots of lovely things
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Emma Bridgewater
Written by the company
- Get 10% Off when you sign up to our newsletter
- Keep up to date with our latest news, offers and events by signing up for our regular email newsletters.
- Free Shipping over £50
- Spend £50 and your delivery will be completely free!
- Collector's Club
- Join our Collector's Club for early access to sale, special offers and more.
Fast and Free Shipping
Free Delivery over £50 spend!
No shipping costs on a £50 spend, and we'll have your order at your door within the week. Getting your Emma Bridgewater home ware personalised? It'll be with you within 2 weeks.
Contact info
Berry hill Road , ST4 2NL , Stoke on Trent , United Kingdom
- 01782 210565
- customerservices@emmabridgewater.co.uk
- emmabridgewater.co.uk
4.5
Excellent
83K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 2 weeks
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Reply from Emma Bridgewater
Good Afternoon Hazel,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
Easy to navigate the order system a d…
Easy to navigate the order system a d see what the products weee that I was interested.
Delivery excellent. Arrived earlier than expected .
Great quality
July 10, 2026
Reply from Emma Bridgewater
Good Afternoon Geraldine,
Thank you for your lovely review. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Customer services were not helpful when…
Customer services were not helpful when I questioned a badly advertised product
July 8, 2026
Reply from Emma Bridgewater
Good Afternoon,
Thank you for taking the time to leave a review. We are very sorry to learn that you are disappointed by your recent experience.
We have passed your details on to our Customer Service department. A member of the team will be in touch with you shortly, to assist you further with this matter.
We do apologise for the disappointment that this has caused and hope to resolve this for you shortly.
Kind Regards,
Emma Bridgewater Team
Lovely mugs
I’ve become a bit of a sucker for EB half pint mugs! Have just placed my third order and am obsessed - always well packaged and reasonable prices if you know where to look on the site!
July 27, 2026
Unprompted review
Reply from Emma Bridgewater
Good Afternoon Hannah,
Thank you for your lovely review. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Such a beautiful bowl
Such a beautiful bowl! Thrilled that it was shipped to Canada so quickly and for such a great price!
July 6, 2026
Reply from Emma Bridgewater
Good Afternoon Angi,
Thank you for your lovely review. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
This beautiful engraved elegant jug…
This beautiful engraved elegant jug arrived promptly and well packaged. It was a gift for a friend which I reluctantly parted with!
July 9, 2026
Reply from Emma Bridgewater
Good Afternoon Patricia,
Thank you for taking the time to review our service. We are delighted with your comments and hope that the recipient loves their gift!
Kind Regards,
Emma Bridgewater Team
Excellent service
July 17, 2026
Reply from Emma Bridgewater
Good Afternoon,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good Afternoon Richard,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good Afternoon Jasmin,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good Afternoon Sue,
Thank you for taking the time to review our service. We are delighted to hear that you love your recent purchases!
Kind Regards,
Emma Bridgewater Team
Broken parcel rectified quickly
My original parcel arrived broken, i was immediately sent out a new one quickly and easily. Great customer service
July 10, 2026
Reply from Emma Bridgewater
Good Afternoon Georgia,
Thank you for taking the time to review our service. We are delighted with your comments!
Kind Regards,
Emma Bridgewater Team
A beautiful personalised gift for my…
A beautiful personalised gift for my son's girlfriend. She absolutely loved it and now feels part of the family - we all have EB mugs as well as a full compliment of crockery on the dresser.
Perfect!
June 23, 2026
Reply from Emma Bridgewater
Good Afternoon Julia,
Thank you for taking the time to leave a review. We are delighted with your comments and that the recipient loves their gift!
Kind Regards,
Emma Bridgewater Team
Stylish, practical bargains!
I managed to get one item in the sale and had a discount code for the other. Deliveries are always extremely well packaged, they can take the maximum time to arrive but that's ok. Delighted with my purchases, I tend to shop in the sales now for better value while adding to my EB collection, I have china, glass, wooden and tin products my fave ranges are the classic black toast and polka dots. I'd love to see fabric available in some of her patterns.
July 9, 2026
Reply from Emma Bridgewater
Good Afternoon Clare,
Thank you for your review. Our customer experience is very important to us, and your feedback is very welcome.
Kind Regards,
Emma Bridgewater Team
After a nudge
After a nudge, I received a 'gesture of goodwill' which was satisfactory even though the product has changed in the meantime
July 10, 2026
Reply from Emma Bridgewater
Good Afternoon,
Thank you for your review. Our customer experience is very important to us, and your feedback is very welcome.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good Afternoon Tanya,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
From ordering to shipping
From ordering to shipping, I received it within seven days in the states. Mugs were packaged exceptionally well. Super pleased with my mugs and the design. They make me giddy every time I look at them and use them. Worth every penny!
July 17, 2026
Reply from Emma Bridgewater
Good Afternoon Alicia,
Thank you for taking the time to leave a review. We are delighted to learn that you are a fan of our products, and we do hope that you continue to enjoy shopping with us!
Kind Regards,
Emma Bridgewater Team
Very efficient service from ordering to…
Very efficient service from ordering to delivery & very well packaged.
July 16, 2026
Reply from Emma Bridgewater
Good Afternoon Mrs Wilbraham,
Thank you for taking the time to leave a review. We are delighted to learn that you are a fan of our products, and we do hope that you continue to enjoy shopping with us!
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good Afternoon Andy,
Thank you for taking the time to leave a review. We are delighted to learn that you are a fan of our products, and we do hope that you continue to enjoy shopping with us!
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good Afternoon Ad,
It's always wonderful to hear such great comments about the service and quality of our products we have to offer. Thank you for taking the time to get in touch.
Kind Regards,
Emma Bridgewater Team
Lovely mugs and children’s crockery and…
Lovely mugs and children’s crockery and plates
July 15, 2026
Reply from Emma Bridgewater
Good Afternoon Sam,
It's always wonderful to hear such great comments about the service and quality of our products we have to offer. Thank you for taking the time to get in touch.
Kind Regards,
Emma Bridgewater Team
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