I had a great experience with Emmers online service. Everything was smooth, quick, and very professional. Their support team responded promptly and clearly, and I got the help I needed without any del... See more
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Review summary
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I recently had my saddle checked by Emmers and Erreplus Saddles , and I couldn’t be happier with the service .They were incredibly helpful and professional. They took the time to really assess what my... See more
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Very quick delivery, many available sizes, made it very easy for me to find boots seeing as I have a weirdly proportioned foot. The boots came in Greta condition and fitted perfectly!
Company replied
The jacket was delivered fast! Samshield michaela jacket seems to be warm and great with wet and cold weather. The only thing is, that one of the hood snap buttons broke, while trying to open the... See more
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Company details
About Emmers Equestrian
Written by the company
Emmers Equestrian can be described as equestrian heaven for horse riders worldwide since 1983.
Their 3 stores and online shop are equipped with the largest stock in equestrian luxury brands, a customer-friendly service and the most professional support.
Other customers say: “Emmers can be described as a must-visit theme park for equestrians... Like when you tour the Paris region, the Eiffel tower is on the itinerary, just like Disneyland."
Their 3 stores and online shop are equipped with the largest stock in equestrian luxury brands, a customer-friendly service and the most professional support.
Other customers say: “Emmers can be described as a must-visit theme park for equestrians... Like when you tour the Paris region, the Eiffel tower is on the itinerary, just like Disneyland."
Contact info
Bernard Kempplein 23, 3930, Hamont, Belgium
- +32(0)11 664 773
- hello@emmers.eu
- emmers.eu
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 48 hours
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bad service
My daughter had a pair of De Niro riding boots fitted at Emmers. Within a few weeks, the elastic in the boots broke, and she developed painful sores at the back of her knees due to the zipper tab pressing into her skin.
We returned to Emmers and explained the situation. They acknowledged it was a manufacturing defect and sent the boots back to De Niro for repair. However, just a few weeks after the repair, the same issues occurred again.
De Niro then claimed the boots had not been properly fitted by Emmers. Despite this, Emmers refused to take responsibility. All they offered was a €170 gift voucher, while the boots had cost €600 and are now unwearable. We ended up having to buy a 2nd pair of boots at Emmers.
We are very disappointed that a reputable company like Emmers did not simply replace the boots. Poor service—consider yourself warned.
March 1, 2025
Unprompted review
Reply from Emmers Equestrian
We are sorry to hear that you were not satisfied with how the situation regarding your daughter’s riding boots was handled. This is certainly not the experience we aim to provide to our customers.
At the time, we consulted with the manufacturer, De Niro, and returned the boots to them for assessment and repair. It is unfortunate that the issue reoccurred after the initial repair and that there was some discussion regarding the cause.
Despite the manufacturer’s conclusion that the issue was related to a tight fit, we decided—out of goodwill—to offer you a gesture of compensation: a gift voucher and an additional 20% discount on the purchase of a new pair of riding boots. This arrangement was accepted by you at the time.
We are sorry to see that you have nevertheless left a negative review. We appreciate your feedback and sincerely hope to welcome you again in one of our stores in the future, so we can provide you with the service and quality you can expect from us.
Kind regards,
Nina - Emmers Equestrian
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Delivery in Europe is fast
April 28, 2025
Reply from Emmers Equestrian
Thank you for your review! We're glad the delivery within Europe was quick. If there's anything we can improve to earn that fifth star, we'd love to hear it!
Senna - Emmers Equestrian
Reply from Emmers Equestrian
Thank you for your review! We're happy to hear that both your order and return went smoothly. Looking forward to helping you again!
Senna - Emmers Equestrian
Reply from Emmers Equestrian
Thank you for your review and your kind words about our product and the fast delivery! We're glad to hear you're satisfied. If you have any suggestions on how we can improve from a 3-star to a 5-star experience, we'd love to hear them!
Kind regards,
Nina - Emmers Equestrian
Good service.
April 27, 2025
Reply from Emmers Equestrian
Thank you for your review! We're glad to hear you were satisfied with our service. Hope to see you again soon!
Senna - Emmers Equestrian
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All products were immediately available…
All products were immediately available and the shipping was really quick.
April 25, 2025
Reply from Emmers Equestrian
Thank you for your review! We're glad everything was available right away and that shipping was fast. We always do our best to keep a large stock on hand so you can get what you need quickly.
Senna - Emmers Equestrian
Reply from Emmers Equestrian
Thank you for your review! Great to hear the delivery was super quick. Hope to see you again soon!
Senna - Emmers Equestrian
Reply from Emmers Equestrian
Thank you for your kind words! We’re happy the shipment reached you so quickly.
Senna - Emmers Equestrian
Reply from Emmers Equestrian
Good afternoon,
We are very sorry to hear about your disappointment and apologise for the long delivery time. Unfortunately, there is currently a longer delivery time for helmets, specifically for the Samshield helmet you ordered.
We informed you about the delivery time after you placed the order. In addition, we also mention on our website that delivery may take longer if you order a helmet that is out of stock. We will do our utmost to deliver your helmet as soon as it is delivered to us.
We appreciate your patience and understanding. If you prefer an alternative that is readily available in stock, you are always welcome to choose an alternative model that is. We would then like to hear from you, you may contact our customer service team for this purpose: +32 (0)11 664 773 / hello@emmers.eu .
Kind regards,
Nina - Emmers Equestrian
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Reply from Emmers Equestrian
Thank you for your review! We're happy to hear you enjoyed the wide selection and great quality brands. Hope to see you again soon!
Senna - Emmers Equestrian
Reply from Emmers Equestrian
Thank you for your review! We're glad everything was delivered correctly and met your expectations. Hope to assist you again soon!
Senna - Emmers Equestrian
I like the products you have but I…
I like the products you have but I don’t like the very very long time of delivery process. Still waiting my order I did last week on 3rd of April.
April 3, 2025
Reply from Emmers Equestrian
Dear Emilia,
Thank you for your feedback!
We’re happy to hear you like our products. Regarding the delivery — your order was placed on the late afternoon of April 3rd and prepared for shipment on April 4th. As our carriers do not collect parcels during the weekend, your package left our warehouse on April 7th.
Shipping from Belgium to Greece usually takes between 3 to 7 working days. Please note that this is an estimated delivery time and no rights can be derived from it.
We understand that delays can be frustrating and truly appreciate your patience. Our sincere apologies for the inconvenience, and we hope you’ll enjoy your order once it arrives!
Kind regards,
Nina - Emmers Equestrian
Reply from Emmers Equestrian
Thank you for your review! We're glad you’re happy with the quick delivery and our products. Hope to see you again soon!
Senna - Emmers Equestrian
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The help in the shop of the ladies was…
The help in the shop of the ladies was great!!!!
April 6, 2025
Reply from Emmers Equestrian
Thank you so much for your kind words! We’re happy to hear that the ladies in the shop were such a great help. We’ll be sure to pass on the compliment!
Senna - Emmers Equestrian
Reply from Emmers Equestrian
Thank you for your review! Great to hear the delivery to Finland was so quick and that everything went smoothly. We hope to assist you again soon!
Senna - Emmers Equestrian
Good service
Good service - I got at quick response and help when I had questions about ordering and shipping.
My best recommendations! 😊😊
March 30, 2025
Reply from Emmers Equestrian
Thank you for your lovely review! We’re happy we could help you quickly and clearly with your questions. Your recommendation means a lot to us!
Senna - Emmers Equestrian
Reply from Emmers Equestrian
Thank you for your review! We're glad to hear you were happy with our service. Hope to see you again soon!
Senna - Emmers Equestrian
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Quick delivery
March 30, 2025
Reply from Emmers Equestrian
Thank you for your feedback! Great to hear the delivery was quick. See you next time!
Senna - Emmers Equestrian
Shipping to the US was incredibly fast…
Shipping to the US was incredibly fast and the communication was excellent!
March 29, 2025
I give only 4 stars because on the…
I give only 4 stars because on the pictures are hobby horses with and without ears and i thought that they are together.
March 29, 2025
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