Emmers Equestrian Reviews 

1,328
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast delivery, often noting that orders arrive quickly and efficiently, sometimes even within a day. The products are frequently described as being in great condition, of high quality, and exactly as pictured or described online. Many people highlight the excellent service, finding the online process smooth, the website easy to use, and the staff helpful and competent. However, some customers also noted issues with delivery services, mentioning delays or packages not arriving, and expressing dissatisfaction with specific carriers. A few other people also felt that some products had unexpected issues, such as a broken snap button or a strange, musty smell.

What people talk about most

Delivery service

People report positive experiences with delivery service, frequently highlighting fast and quick delivery... See more

Product

Consumers express satisfaction with the products, highlighting their high quality and suitability for various... See more

Service

Reviewers mention positive feedback about service, consistently praising its speed, efficiency, and... See more

Order

Clients share positive opinions on order, with many reviewers highlighting the smooth process from ordering... See more

Quality

Customers consistently note positive experiences with quality, highlighting that products like saddle pads,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very quick delivery, many available sizes, made it very easy for me to find boots seeing as I have a weirdly proportioned foot. The boots came in Greta condition and fitted perfectly!

Company replied

Rated 5 out of 5 stars

The jacket was delivered fast! Samshield michaela jacket seems to be warm and great with wet and cold weather. The only thing is, that one of the hood snap buttons broke, while trying to open the... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with Emmers online service. Everything was smooth, quick, and very professional. Their support team responded promptly and clearly, and I got the help I needed without any del... See more

Company replied

Rated 5 out of 5 stars

this is my go to store for all my equestrian needs, whether i was in europe or at home where i shop online. delivery is fast too👍🏼

Company replied


Company details

  1. Equestrian Store
  2. Clothing Store
  3. Saddlery
  4. Tack Shop

About Emmers Equestrian

Written by the company

Emmers Equestrian can be described as equestrian heaven for horse riders worldwide since 1983.
Their 3 stores and online shop are equipped with the largest stock in equestrian luxury brands, a customer-friendly service and the most professional support.
Other customers say: “Emmers can be described as a must-visit theme park for equestrians... Like when you tour the Paris region, the Eiffel tower is on the itinerary, just like Disneyland."


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(1,328)

238 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Everything fine

March 19, 2025
Emmers Equestrian logo

Reply from Emmers Equestrian

Thank you for your review! Great to hear everything went well. We look forward to helping you again!

Senna - Emmers Equestrian

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Rated 4 out of 5 stars

Very good

Very good. Fast and professionell

March 16, 2025
Emmers Equestrian logo

Reply from Emmers Equestrian

Thank you for your review! We're glad to hear you were happy with the fast and professional service. If there’s anything we can improve to make your next experience a 5-star one, we’d love to hear it!

Senna - Emmers Equestrian

Rated 5 out of 5 stars

super price

super price, super service, super quality, super fast delivery

March 14, 2025
Emmers Equestrian logo

Reply from Emmers Equestrian

Thank you for your enthusiastic review! We're thrilled to hear you were happy with the price, service, quality, and fast delivery. Hope to see you again soon!

Senna - Emmers Equestrian

Rated 5 out of 5 stars

Very fast shipping

Very fast shipping, beautiful packaging and customer service. Highly recommend xx

March 16, 2025
Emmers Equestrian logo

Reply from Emmers Equestrian

Thank you so much for your lovely review! We're glad you appreciated the fast shipping, beautiful packaging, and our customer service. Thanks for the recommendation!

Senna - Emmers Equestrian

Rated 4 out of 5 stars

Love this store

Everything is always great when i order from here but this time the delivery date was a bit wrong

March 16, 2025
Emmers Equestrian logo

Reply from Emmers Equestrian

Thank you for your kind words and your continued trust in us! We're sorry to hear the delivery timing was off this time. We'll do our best to ensure everything goes perfectly with your next order!

Senna - Emmers Equestrian

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Rated 5 out of 5 stars

Quick delivery

Quick delivery, A lot of choices en good services

March 8, 2025
Emmers Equestrian logo

Reply from Emmers Equestrian

Thank you for your review! We're happy you appreciated the quick delivery, wide selection, and good service. Hope to assist you again soon!

Senna - Emmers Equestrian

Rated 5 out of 5 stars

Great experience

Great experience! Fast shipping to Sweden!

March 9, 2025
Emmers Equestrian logo

Reply from Emmers Equestrian

Thank you for your kind review! We're glad the shipping to Sweden was fast and that you had a great experience. Hope to see you again soon!

Senna - Emmers Equestrian

Rated 5 out of 5 stars

easy experience

it is easy to place order,
Nina helps me a lot after place order .
thank you

March 7, 2025
Emmers Equestrian logo

Reply from Emmers Equestrian

Thank you for your lovely review! We're happy to hear the ordering process was smooth and that Nina could assist you so well. We'll be sure to pass on your kind words to her!

Senna - Emmers Equestrian

Rated 5 out of 5 stars

Always in time

Always in time, great SAV, the shop online and on the place is really great, I love it ! Thanks Emmers Team

February 12, 2025
Emmers Equestrian logo

Reply from Emmers Equestrian

Thank you so much for your kind words! We're happy to hear you enjoy both our online and in-store experience. Your support means a lot to the whole Emmers team—hope to see you again soon!

Senna - Emmers Equestrian

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Rated 3 out of 5 stars

The shipping is very expensive!

The shipping is very expensive!

March 4, 2025
Emmers Equestrian logo

Reply from Emmers Equestrian

Good afternoon,

Thank you for your review. We appreciate your feedback. Our shipping costs are based on the weight and size of the package, as well as the destination country. Please know that we only charge the actual shipping costs. We’ll definitely take your comments into consideration as we continue to improve our service. Thanks again for sharing your thoughts with us!
Nevertheless, we hope you enjoy your purchases and hope to serve you again next time.

Kind regards,
Nina - Emmers Equestrian

Rated 5 out of 5 stars

Good service,delivery on time.I…

Good service,delivery on time.I recommand Emmers Equestrian.

February 23, 2025
Emmers Equestrian logo

Reply from Emmers Equestrian

Thank you for your great review! We're happy to hear you’re satisfied with our service and on-time delivery. Thanks for the recommendation, and we hope to see you again soon!

Senna - Emmers Equestrian

Rated 5 out of 5 stars

Easy to shop

Easy to shop, quick delivery, excellent choice of products! Definitely recommended 🩷

February 23, 2025
Emmers Equestrian logo

Reply from Emmers Equestrian

Thank you for your lovely review! We're happy to hear you enjoyed shopping with us and found what you were looking for. Thanks for the recommendation — hope to see you again soon!

Senna - Emmers Equestrian

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Rated 5 out of 5 stars

Good product

Fast Delivery and a very good product that fit perfectly the back of my horse

February 21, 2025
Emmers Equestrian logo

Reply from Emmers Equestrian

Thank you for your review! Great to hear that the product fits your horse perfectly and that delivery was fast. We hope to assist you again soon!

Senna - Emmers Equestrian

Rated 5 out of 5 stars

Very quick delivery and a beautiful…

Very quick delivery and a beautiful product

February 19, 2025
Emmers Equestrian logo

Reply from Emmers Equestrian

Thank you for your review! We're delighted to hear that the delivery was quick and that you're happy with the beautiful product. Enjoy your purchase!

Senna - Emmers Equestrian

Rated 5 out of 5 stars

an order was delivered within couple of…

an order was delivered within couple of days, that is super fast

February 16, 2025
Emmers Equestrian logo

Reply from Emmers Equestrian

Thank you for your review! We're glad to hear your order arrived so quickly. We always strive for fast and efficient service. Hope to see you again soon!

Senna - Emmers Equestrian

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