Emmers Equestrian Reviews 

1,328
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the swift delivery service, often noting that orders arrive quickly and on time, even for international shipments. Many people are highly satisfied with the quality of the products, describing them as excellent and exactly as depicted online. The overall service experience is frequently highlighted as smooth, professional, and efficient, with easy online ordering and clear communication. However, some customers also noted issues with delivery partners, leading to delayed arrivals or problems with package handling. A few other people also felt that some products had unexpected odors or minor defects upon arrival, such as a broken snap button. Additionally, some reviewers were unaware of additional taxes that had to be paid upon delivery, causing disappointment.

What people talk about most

Delivery service

People report positive experiences with delivery service, frequently highlighting fast and quick delivery... See more

Product

Customers had positive experiences with products, frequently highlighting their high quality and excellent... See more

Service

Users describe positive interactions with service, frequently highlighting its speed, efficiency, and... See more

Order

Clients share positive opinions on order, with many reviewers highlighting the smooth process from ordering... See more

Quality

Reviewers mention positive feedback about quality, with many highlighting the high quality of products such... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very quick delivery, many available sizes, made it very easy for me to find boots seeing as I have a weirdly proportioned foot. The boots came in Greta condition and fitted perfectly!

Company replied

Rated 5 out of 5 stars

The jacket was delivered fast! Samshield michaela jacket seems to be warm and great with wet and cold weather. The only thing is, that one of the hood snap buttons broke, while trying to open the... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with Emmers online service. Everything was smooth, quick, and very professional. Their support team responded promptly and clearly, and I got the help I needed without any del... See more

Company replied

Rated 5 out of 5 stars

this is my go to store for all my equestrian needs, whether i was in europe or at home where i shop online. delivery is fast too👍🏼

Company replied


Company details

  1. Equestrian Store
  2. Clothing Store
  3. Saddlery
  4. Tack Shop

About Emmers Equestrian

Written by the company

Emmers Equestrian can be described as equestrian heaven for horse riders worldwide since 1983.
Their 3 stores and online shop are equipped with the largest stock in equestrian luxury brands, a customer-friendly service and the most professional support.
Other customers say: “Emmers can be described as a must-visit theme park for equestrians... Like when you tour the Paris region, the Eiffel tower is on the itinerary, just like Disneyland."


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(1,328)

238 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast delivery!

Fast delivery!

February 18, 2025
Emmers Equestrian logo

Reply from Emmers Equestrian

Thank you for your review! Great to hear that the delivery was fast. Hope to assist you again soon!

Senna - Emmers Equestrian

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Rated 5 out of 5 stars

Great for ponies

Shipping was fast and this store had many pony size options in girths and other product groups.

February 16, 2025
Emmers Equestrian logo

Reply from Emmers Equestrian

Thank you for your review! We're happy to hear you found a great selection of pony-sized products and that the shipping was fast. Hope to assist you again soon!

Senna - Emmers Equestrian

Rated 5 out of 5 stars

Excellent experience

Excellent experience: choice, service, delivery. thank you!

February 15, 2025
Emmers Equestrian logo

Reply from Emmers Equestrian

Thank you for your kind review! We're happy to hear you were pleased with the whole experience. We look forward to assisting you again!

Senna - Emmers Equestrian

Rated 5 out of 5 stars

Best service

Quick response and action

February 7, 2025
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Reply from Emmers Equestrian

Thank you for your great review! We're delighted to hear that you appreciated our quick response and efficient service. Looking forward to assisting you again!

Senna - Emmers Equestrian

Rated 5 out of 5 stars
Emmers Equestrian logo

Reply from Emmers Equestrian

Thank you for your kind review! We're happy to hear you appreciated our quick response and service. Looking forward to assisting you again!

Senna - Emmers Equestrian

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Rated 5 out of 5 stars

Easy ordering

Easy ordering - fast delivery - great products

February 6, 2025
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Reply from Emmers Equestrian

Thank you for your review! We're glad to hear you had an easy ordering experience, fast delivery, and love our products. Hope to see you again soon!

Senna - Emmers Equestrian

Rated 5 out of 5 stars

Very quick transport

January 28, 2025
Emmers Equestrian logo

Reply from Emmers Equestrian

Thank you for your review! We're glad to hear that the delivery was very quick. Hope to see you again soon!

Senna - Emmers Equestrian

Rated 5 out of 5 stars

Easy order and quick delivery

Easy order and quick delivery. Lovely packaging and attention to detail.

January 27, 2025
Emmers Equestrian logo

Reply from Emmers Equestrian

Thank you for your wonderful review! We're happy to hear you had an easy ordering experience and quick delivery. Glad you appreciated the packaging and attention to detail!

Senna - Emmers Equestrian

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Rated 5 out of 5 stars

Amazing

Amazing
All your products are really amazing and the staff are doing great job

January 19, 2025
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Reply from Emmers Equestrian

Thank you for your wonderful review! We're so happy to hear you love our products and appreciate our team’s effort. We look forward to welcoming you again!

Senna - Emmers Equestrian

Rated 5 out of 5 stars

Very quickly came

Very quickly came. I recommend!

January 20, 2025
Emmers Equestrian logo

Reply from Emmers Equestrian

Thank you for your review! We're glad to hear your order arrived quickly. We truly appreciate your recommendation!

Senna - Emmers Equestrian

Rated 5 out of 5 stars

Perfect good

Perfect good

January 16, 2025
Emmers Equestrian logo

Reply from Emmers Equestrian

Thank you for your review! We're glad everything was perfect for you. Hope to see you again soon!

Senna - Emmers Equestrian

Rated 5 out of 5 stars

They had the product I needed and they…

They had the product I needed and they shipped very fast USA.. shipping is a little expensive.. but it’s not their fault..

January 13, 2025
Emmers Equestrian logo

Reply from Emmers Equestrian

Thank you for your review! We're happy we had the product you needed and that shipping was fast to the USA. We understand that shipping costs can be high, but we always strive to get your order to you as quickly as possible. Hope to serve you again soon!

Senna - Emmers Equestrian

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Rated 5 out of 5 stars

Everything perfect !

Everything perfect !
availibility quality and quick shipment

January 12, 2025
Emmers Equestrian logo

Reply from Emmers Equestrian

Thank you for your review! We're delighted to hear that everything was perfect, from availability to quality and fast shipping. We look forward to serving you again!

Senna - Emmers Equestrian

Rated 5 out of 5 stars

Great service

Ordered from Denmark and everything was very well packaged and very quick delivery⭐️⭐️⭐️⭐️⭐️

January 18, 2025
Unprompted review
Emmers Equestrian logo

Reply from Emmers Equestrian

Thank you for your kind review! We're happy to hear that your order to Denmark arrived quickly and was well-packaged. Enjoy your purchase, and we hope to see you again soon!

Senna - Emmers Equestrian

Rated 5 out of 5 stars

Great products

Great products, fast shipping

January 4, 2025
Emmers Equestrian logo

Reply from Emmers Equestrian

Thank you for your review! We're thrilled to hear you’re happy with our products and speedy shipping. Hope to see you again soon!

Senna - Emmers Equestrian

Rated 1 out of 5 stars

Picture was a full a bridle and the…

Picture was a full a bridle and the item was only a noseband totally confusing and misleading

December 31, 2024
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Reply from Emmers Equestrian

Thank you for your feedback. We always strive to present our products as clearly as possible on our website. In this particular case, the noseband was fully visible in the product image, and the bridle itself was less prominently featured. Additionally, the product title clearly states that it is only a noseband.

We understand how this could be confusing, and we truly appreciate you bringing it to our attention. Our sincere apologies for the inconvenience.
Your feedback is valuable to us, and we will certainly take it into account for future product listings.
If there’s anything else we can assist you with, please don’t hesitate to contact our customer service team at hello@emmers.eu or +32 (0)11 664 773.

Kind regards,
Nina - Emmers Equestrian

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Rated 1 out of 5 stars

I ordered more than a week ago and…

I ordered more than a week ago and still did not get a tracking number

January 2, 2025
Emmers Equestrian logo

Reply from Emmers Equestrian

Thank you so much for leaving a review. We truly appreciate your feedback! We always do our best to ship orders as quickly as possible, but since our stock is spread across three different stores, it can sometimes take a bit longer to fulfill orders. We sincerely apologize for the delay and any inconvenience this may have caused.
We’re glad to see that your package has arrived and hope you enjoy your purchases! Once again, we apologize for the delay and any inconvenience. We’ll continue to work hard to ensure that your future orders are processed as quickly as possible.
Thank you again for your understanding!
Kind regards,
Nina - Emmers Equestrian

Rated 5 out of 5 stars

Trusted site.

December 23, 2024
Emmers Equestrian logo

Reply from Emmers Equestrian

Thank you for your trust and support! We're happy to hear you feel confident shopping with us.

Senna - Emmers Equestrian

Rated 5 out of 5 stars

Incroyable

Super contente

December 29, 2024
Emmers Equestrian logo

Reply from Emmers Equestrian

Merci beaucoup pour votre avis ! Nous sommes ravis que vous soyez super contente. À bientôt !

Senna - Emmers Equestrian

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