Empire Physiotherapy Reviews 

305
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and extensive knowledge, often highlighting how therapists listen attentively and explain treatments clearly. Many people report significant improvement in their conditions, attributing it to tailor-made treatment plans and effective techniques. The service is frequently described as excellent, with reviewers feeling comfortable and safe throughout their recovery journey. People also appreciate the efficiency, noting that appointments are often on time and consultations are thorough, leading to gratitude for pain relief and recovery, even after long-standing issues.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, kindness, and... See more

Service

People report positive experiences with service, often highlighting the professionalism, knowledge, and care... See more

Customer service

Users describe positive interactions with customer service, highlighting the professionalism and helpfulness... See more

User experience

Clients share positive opinions on user experience, highlighting ease of making appointments and feeling... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Appointments were easy to make and fitted well around my availability. Neha is an amazing therapist. She made a thorough assessment and was able to target the problem with great expertise.She prepared... See more

Rated 5 out of 5 stars

Mrs Ruchi Sagar was extremely kind to my 86 year old mother who arrived with chronic back pain. She was kind and patient and over the course of treatment my mother improved significantly. Ruchi answ... See more

Rated 5 out of 5 stars

Excellent service. Neha totally listened to me and my body, to put together a tailor made treatment program, before rushing in with how to proceed. She was very friendly as well as being profe... See more

Rated 5 out of 5 stars

I had two visits and they were very professional and I was put at ease immediately. The consultation room was private and Bahar was very clear in her explanation of what I needed to do in the form of... See more


Company details

  1. Physical Therapy Clinic

Written by the company

We provide a specialist, tailored physiotherapy service to patients who are suffering from a range of musculoskeletal injuries and ailments. With a team of highly skilled professionals, each with our own backgrounds in sporting ventures, we know how frustrating it can be when you get struck down with a sporting injury, whether it’s short term, long term, or a reoccurring problem. To combat these frustrating and often painful injuries, we focus not only on the immediate treatment and pain management, but also on providing long-term recommendations to help prevent reoccurrence and long-lasting pain. We also offer medical acupuncture, sports massage, desk screen equipment assessments, bespoke orthotics and occupational physiotherapy.


Contact info

4.9

Excellent

TrustScore 5 out of 5

305 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(305)

125 reviews in the last 12 months

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Rated 5 out of 5 stars

Neha- great physiotherapist

Neha, the physiotherapist understands my neck and shoulder pain and treating these areas with precision. Her acupuncture treatments have been very helpful.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Just wanted to say thank you so much to Haris physiotherapist

Just wanted to say thank you so much to Haris, my physiotherapist. He was so lovely, kind and caring. He explained everything with regards to treatment and listened to my concerns around pain management in my lower back/neck. Harris also gave me sound advice with regards to the correct exercise routines and I would recommend him to others.

February 26, 2026
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Rated 5 out of 5 stars

Neha Ohyiso

Neha was very kind she put me at ease and was very professional she explained everything clearly Highly recommend her
M Duffy

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

It was excellent experience

It was excellent experience , very happy with treatment and physiotherapist acknowledge the issue very precisely and accurately and recommended exercises and gave treatment according to my back pain .got good relief . Highly recommended mrs ruchi sagar

February 16, 2026
Unprompted review
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Rated 5 out of 5 stars

Exceptional care and real results

I had a fantastic experience with Empire Physio from the very first appointment. Ruchi took the time to properly assess my condition, she was knowledgeably, patient and tailored treatment and exercises they were practical, easy to follow which made a real difference in my recovery.
I highly recommend Empire Physio to anyone looking for expert , compassionate physiotherapy

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

Hands on practice and great knowledge…

Hands on practice and great knowledge , very kind and helpful mrs sagar was suffering from shoulder and back pain and just few sessions made huge change and proper guidance given by mrs sagar highly recommended and empire physiotherapy .

February 9, 2026
Unprompted review
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Rated 5 out of 5 stars

Great service

I was able to have lots of different treatments to help relieve my extreme pain.
Neha also provided exercise sheets for me to follow and regular sessions. She was polite and professional.

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

Mrs Ruchi Sagar

Mrs Ruchi Sagar
Since when I start physio treatment since November and had few sessions with Mrs Sagar and feeling a lot better than before and her exercise and knowledge helped me , excellent ambience and continent parking available highly recommend empire and Mrs Sagar .

February 6, 2026
Unprompted review

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