Empire Physiotherapy Reviews 

309
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and expertise. Many appreciate the personalized approach, thorough assessments, and clear explanations provided by the therapists, making them feel comfortable and well-informed. The service is frequently described as excellent, with people highlighting effective treatment plans that lead to significant improvement and pain relief. Reviewers often felt at ease throughout their sessions, even with new procedures like acupuncture, contributing to successful recovery journeys and making a noticeable difference for many.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, knowledge, and... See more

Service

People report positive experiences with service, with many reviewers highlighting the professionalism,... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the professionalism,... See more

User experience

Customers consistently note positive experiences with user experience, often highlighting how comfortable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Appointments were easy to make and fitted well around my availability. Neha is an amazing therapist. She made a thorough assessment and was able to target the problem with great expertise.She prepared... See more

Rated 5 out of 5 stars

It was the physio Neha who gets all the praise for how she is with me and what she is doing. Unfortunately had problems getting in touch with someone via phone calls Emails are not responded to qu... See more

Rated 5 out of 5 stars

Physio Empire physiotherapy the centre farnham Road. Had treatment for my shoulder happy and 70% better Helpful staff work and help provided as required and booking appointments and followups prompt... See more

Rated 5 out of 5 stars

Excellent service. Neha totally listened to me and my body, to put together a tailor made treatment program, before rushing in with how to proceed. She was very friendly as well as being profe... See more


Company details

  1. Physical Therapy Clinic

Written by the company

We provide a specialist, tailored physiotherapy service to patients who are suffering from a range of musculoskeletal injuries and ailments. With a team of highly skilled professionals, each with our own backgrounds in sporting ventures, we know how frustrating it can be when you get struck down with a sporting injury, whether it’s short term, long term, or a reoccurring problem. To combat these frustrating and often painful injuries, we focus not only on the immediate treatment and pain management, but also on providing long-term recommendations to help prevent reoccurrence and long-lasting pain. We also offer medical acupuncture, sports massage, desk screen equipment assessments, bespoke orthotics and occupational physiotherapy.


Contact info

4.9

Excellent

TrustScore 5 out of 5

309 reviews

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No recent history of asking for reviews

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4.9

All reviews

(309)

129 reviews in the last 12 months

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Rated 5 out of 5 stars

Hands on practice and great knowledge…

Hands on practice and great knowledge , very kind and helpful mrs sagar was suffering from shoulder and back pain and just few sessions made huge change and proper guidance given by mrs sagar highly recommended and empire physiotherapy .

February 9, 2026
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Rated 5 out of 5 stars

Great service

I was able to have lots of different treatments to help relieve my extreme pain.
Neha also provided exercise sheets for me to follow and regular sessions. She was polite and professional.

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

Mrs Ruchi Sagar

Mrs Ruchi Sagar
Since when I start physio treatment since November and had few sessions with Mrs Sagar and feeling a lot better than before and her exercise and knowledge helped me , excellent ambience and continent parking available highly recommend empire and Mrs Sagar .

February 6, 2026
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Rated 5 out of 5 stars

Good patient care

Haris has been working on my inflamed achilles over the past several weeks. He was very thorough and patient with my issue carrying out several procedures and offering exercises to attempt to overcome my injury. Although we haven’t yet resolved the problem I would have no hesitation in recommending Haris.

February 3, 2026
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Rated 5 out of 5 stars

Physiotherapy - back and hip

A total of six physiotherapy sessions with Bahar for lower back pain / restricted mobility. She quickly identified the problem areas and provided a mix of hands on physio and online exercises which ultimately covered lower back and middle back and hip treatments.
A professional and very competent lady with excellent interpersonal skills.

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

R Sagar

Therapist was stern but for all the right reasons, empathic to what I was going through, explainations of what to do in between appointments really helped. Amazing, friendly, caring, understanding couldn't of asked for more from Ruchi Sagar.

January 19, 2026
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Rated 5 out of 5 stars

Overall very satisfied

I had two visits and they were very professional and I was put at ease immediately. The consultation room was private and Bahar was very clear in her explanation of what I needed to do in the form of exercises which I carried out at home. By my second visit, no pain but a few more exercises to strengthen the areas to prevent reoccurrence. Overall very satisfied.

January 19, 2026
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Rated 5 out of 5 stars

Neha was amazing.

Neha was amazing! very welcoming and friendly, made me feel at ease with the acupuncture as it was my first time.
Very professional, looking forward to my next session.

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Neha totally listened to me and my body, to put together a tailor made treatment program, before rushing in with how to proceed. She was very friendly as well as being professional, which put me at ease right away.

Never having experienced acupuncture or ultrasound therapy before, I was quickly put at ease and Neha kept a constant eye on my pain threshold, to ensure I was comfortable throughout.

The exercise videos and PDF instructions were clear, concise and very useful.

After a full course of 6 treatments, my pain level has shot from 11/10 to 1/10. I'm fighting fit and am thankful to Neha for her expertise.

January 6, 2026
Unprompted review

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