Empire Physiotherapy Reviews 

311
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and expertise. Many appreciate the personalized approach, thorough assessments, and clear explanations provided by the therapists, making them feel comfortable and well-informed. The service is frequently described as excellent, with people highlighting effective treatment plans that lead to significant improvement and pain relief. Reviewers often felt at ease throughout their sessions, even with new procedures like acupuncture, contributing to successful recovery journeys and making a noticeable difference for many.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, knowledge, and... See more

Service

People report positive experiences with service, with many reviewers highlighting the professionalism,... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the professionalism,... See more

User experience

Customers consistently note positive experiences with user experience, often highlighting how comfortable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Appointments were easy to make and fitted well around my availability. Neha is an amazing therapist. She made a thorough assessment and was able to target the problem with great expertise.She prepared... See more

Rated 5 out of 5 stars

It was the physio Neha who gets all the praise for how she is with me and what she is doing. Unfortunately had problems getting in touch with someone via phone calls Emails are not responded to qu... See more

Rated 5 out of 5 stars

Physio Empire physiotherapy the centre farnham Road. Had treatment for my shoulder happy and 70% better Helpful staff work and help provided as required and booking appointments and followups prompt... See more

Rated 5 out of 5 stars

Excellent service. Neha totally listened to me and my body, to put together a tailor made treatment program, before rushing in with how to proceed. She was very friendly as well as being profe... See more


Company details

  1. Physical Therapy Clinic

Written by the company

We provide a specialist, tailored physiotherapy service to patients who are suffering from a range of musculoskeletal injuries and ailments. With a team of highly skilled professionals, each with our own backgrounds in sporting ventures, we know how frustrating it can be when you get struck down with a sporting injury, whether it’s short term, long term, or a reoccurring problem. To combat these frustrating and often painful injuries, we focus not only on the immediate treatment and pain management, but also on providing long-term recommendations to help prevent reoccurrence and long-lasting pain. We also offer medical acupuncture, sports massage, desk screen equipment assessments, bespoke orthotics and occupational physiotherapy.


Contact info

4.9

Excellent

TrustScore 5 out of 5

311 reviews

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No recent history of asking for reviews

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4.9

All reviews

(311)

109 reviews in the last 12 months

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Rated 5 out of 5 stars

A very professional and friendly service

A very professional and friendly service. I was called into the treatment room, which was spotlessly clean, on time. Haris listened and explained everything to me clearly and sent an email to me with a link to videos for exercises to do after my session.

May 19, 2025
Unprompted review
Rated 5 out of 5 stars

Ruchi Sagar, my physiotherapist

The therapist I saw, Ruchi Sagar,was thorough, very clear in her instructions and showed good insight into the problems with knees which I face as an elderly client. She was also gentle in the personal manipulations. I would thoroughly recommend her.

May 16, 2025
Unprompted review
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Rated 5 out of 5 stars

Ruchi is a fantastic physiotherapist

I recently visited Ruchi at Empire Physiotherapy and was thoroughly impressed with the care I received. From the moment I walked in, Ruchi took the time to listen attentively to my problems and explained everything in a way that was easy to understand. The techniques she used were clearly effective in alleviating my pain. What truly stood out was Ruchi's kindness and empathy; she genuinely cares about her patients and even went the extra mile to ensure I felt supported throughout my treatment. I'm so grateful for the relief I've experienced and wholeheartedly recommend Ruchi to anyone seeking physiotherapy. Thank you so much for your support!

April 20, 2025
Unprompted review
Rated 5 out of 5 stars

Empire Physiotherapy

The physiotherapist, Mr Haris Mangalasseri conducted the three treatment sessions in a thoroughly professional manner, where he performed soft tissue massage and acupuncture. In addition, he provided advice covering the various exercises recommended to support ongoing recovery.

April 10, 2025
Unprompted review
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Rated 5 out of 5 stars

Professional service

I am so grateful for the amazing care my mom received at Empire Physiotherapy with Mrs Ruchi Sagar!. After struggling with persistent shoulder and neck pain, we sought help and couldn’t be more pleased with the results. Mrs Sagar was not only incredibly knowledgeable but also very compassionate, taking the time to understand her concerns and customizing a treatment plan that worked for her. Just after 3 sessions my mom is feeling so much better, her mobility has improved significantly, and the pain has reduced dramatically.

Highly recommend Mrs. Sagar to anyone in need of professional and caring physiotherapy. She truly made a difference in my mom’s life!

April 6, 2025
Unprompted review
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Rated 5 out of 5 stars

Very professional

Very professional I saw Neha she was lovely kept asking if I was ok very smiley and I left the room with a big smile on my face and in no pain can’t wait to go back. 5 star

April 1, 2025
Unprompted review
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Rated 5 out of 5 stars

Warm friendly welcome

Warm friendly welcome, very knowledgeable about your treatment. I highly recommend this company and definitely use again

March 18, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Physiotherapy Care with Outstanding Results with Haris

I had an excellent experience at Empire Physiotherapy. From the moment I walked in, I was welcomed by a professional and friendly physio Haris who made me feel at ease. He is highly skilled, knowledgeable, and truly committed to helping me recover and improve their well-being.

The treatment plan was personalised to my needs,- acupuncture, manipulation and pysiotherapy and I saw significant improvements in my mobility and pain levels within just a few sessions. The clinic is well-equipped, and the attention to detail in both treatment and customer care is outstanding.

I highly recommend Empire Physiotherapy to anyone looking for expert physiotherapy services in a professional and welcoming environment.

March 10, 2025
Unprompted review

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