Empire Physiotherapy Reviews 

311
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and expertise. Many appreciate the personalized approach, thorough assessments, and clear explanations provided by the therapists, making them feel comfortable and well-informed. The service is frequently described as excellent, with people highlighting effective treatment plans that lead to significant improvement and pain relief. Reviewers often felt at ease throughout their sessions, even with new procedures like acupuncture, contributing to successful recovery journeys and making a noticeable difference for many.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, knowledge, and... See more

Service

People report positive experiences with service, with many reviewers highlighting the professionalism,... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the professionalism,... See more

User experience

Customers consistently note positive experiences with user experience, often highlighting how comfortable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Appointments were easy to make and fitted well around my availability. Neha is an amazing therapist. She made a thorough assessment and was able to target the problem with great expertise.She prepared... See more

Rated 5 out of 5 stars

It was the physio Neha who gets all the praise for how she is with me and what she is doing. Unfortunately had problems getting in touch with someone via phone calls Emails are not responded to qu... See more

Rated 5 out of 5 stars

Physio Empire physiotherapy the centre farnham Road. Had treatment for my shoulder happy and 70% better Helpful staff work and help provided as required and booking appointments and followups prompt... See more

Rated 5 out of 5 stars

Excellent service. Neha totally listened to me and my body, to put together a tailor made treatment program, before rushing in with how to proceed. She was very friendly as well as being profe... See more


Company details

  1. Physical Therapy Clinic

Written by the company

We provide a specialist, tailored physiotherapy service to patients who are suffering from a range of musculoskeletal injuries and ailments. With a team of highly skilled professionals, each with our own backgrounds in sporting ventures, we know how frustrating it can be when you get struck down with a sporting injury, whether it’s short term, long term, or a reoccurring problem. To combat these frustrating and often painful injuries, we focus not only on the immediate treatment and pain management, but also on providing long-term recommendations to help prevent reoccurrence and long-lasting pain. We also offer medical acupuncture, sports massage, desk screen equipment assessments, bespoke orthotics and occupational physiotherapy.


Contact info

4.9

Excellent

TrustScore 5 out of 5

311 reviews

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4.9

All reviews

(311)

109 reviews in the last 12 months

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Rated 5 out of 5 stars

It was a pleasure to receive treatment from Ruch

I attended 3 session for my writer with Ruchi Sagar who was amazing. She thoroughly explained the issue to was having and their causes. I was taught the physio exercises step by step which was helpful and also received ultrasounds for my hand each session. It was a pleasure to receive treatment from Ruchi.

March 2, 2025
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Rated 5 out of 5 stars

Great clinic.

Ruchi was really helpful and has excellent knowledge of the body. She made me feel really comfortable throughout my experience. She also sent me multiple options of excersises for home. I really felt that she put a lot of care into my session. Also, she answered lots of questions and gave me great advice.

February 12, 2025
Unprompted review
Rated 5 out of 5 stars

The physio who attended to me Ruchi…

The physio who attended to me Ruchi Sagar was really awesome. I have been having this chronic knee pain for a year now. She recommended some exercises to do and I have recovered really well from this knee injury. Ruchi was really nice and patient.

February 7, 2025
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Rated 5 out of 5 stars

Hi I feel really relax after these session thanks Ruchi sagar

Hi
Today I was really great experience. This session is really helpful for me. My leg is really hunting. I can't able to walk but now my feeling is relax. Thanks you so much Ruchi sagar. For these sessions. Ruchi sagar has good services. How to deal patients. She has great experience.
Thanks
Regarding
Sania

January 19, 2025
Unprompted review
Rated 5 out of 5 stars

Haris at Empire…

I was referred to Haris at Empire Physiotherapy by the NHS for a shoulder injury that was affecting my quality of life in so many ways. He has supported me with face to face sessions and an exercise programme that has worked wonders. I have had sessions paid for by the NHS but will probably pay for another few to eradicate the pain completely. He was quite honest and said that the journey would be months not weeks so am happy to pay for the benefit of his treatment. I would highly recommend him.

December 13, 2024
Unprompted review
Rated 1 out of 5 stars

Somewhat unsettling , uncomfortable experience

First visit made me feel quite uncomfortable. As a lone woman you are taken to a single office right at the back of a Regus building down several empty corridors where there is no one else around. Infact I’m not sure I saw anyone else on the same floor. The lack of conversation from the physio only added to the uncomfortable and somewhat unsettling atmosphere. It is not somewhere I would let my daughter go on her own. Second visit I got the time wrong. Thinking i’d arrived early (when in fact I was late) I sat outside for 25 minutes. Had the physio bothered to ring to see if I was coming I could have gone in and had at least half the session. Instead I turned up at the time I thought my appointment was to find a smirking physio telling me I’d got the appointment time wrong. I own that but the manner in which he handled it only reinforced my understanding of why I had found the last session so uncomfortable. I have a third session but will not be going back.

November 19, 2024
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Rated 5 out of 5 stars

Empire Physiotherapy

I am very pleased with the level of care & treatment I received from Haris. My appointments were always on time . I would definitely recommend Haris if you need physio.

November 19, 2024
Unprompted review
Rated 5 out of 5 stars

I was seeing Barhar for problems with my legs and feet.

I was seeing Barhar for problems with my legs and feet and found her incredibly knowledgeable and friendly. Also extremely helpful with regards to things I might want to get to help with the pain I was in ,would definitely recommend seeing her should you have any problems regarding any pain or discomfort.

November 21, 2024
Unprompted review
Rated 5 out of 5 stars

First class Physiotherapy service

First class Physiotherapy service. Haris, my assigned physiotherapist listened carefully to me with good questioning to ensure an accurate diagnosis. My treatment over five sessions was very effective, supported by a carefully planned programme of exercises. The Administration team were also very supportive.

November 4, 2024
Unprompted review
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Rated 5 out of 5 stars

Very Pleased

First, the treatment was successful - a great relief for me.
Second, the therapist, Haris, was most personable and professional.

October 24, 2024
Unprompted review
Rated 4 out of 5 stars

Whip lash pain recovery

After my recent car accident I was in a log of pain which is still ongoing. However after 5 weeks of long waiting I was finally given a physio plan with session and was booked in with Ridhi. She was amazing. I felt so comfortable after our initial consultation where are assessed where I was in pain. She tread carefully and looked after me well. She was courteous and friendly making the whole experience so easy for me as I had never been in this position before. I do not think I would have continued if I was with a male member of staff. Her attitude knowledge and experience was phenomenal. Highly recommend being treated by Ridhi.

October 1, 2024
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Rated 5 out of 5 stars

Excellent Care by Sara Shaikh

Reviewed by Sara Shaikh. Absolutely brilliant Physiotherapist - knowledgeable and thorough. Really took her time out to listen and understand concerns, made a therapy plan accordingly and therefore, great progress was noted!

September 4, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service, would highly recommend! Sara Shaikh was my physio and she was absolutely brilliant, very friendly and helpful. She talked me through everything she was doing and made sure I understood what was actually going with my pain. She taught me how to do the exercises.

August 22, 2024
Unprompted review

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