Empower Servers Reviews 532

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 69 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the service as excellent, highlighting its speed, reliability, and ease of configuration. The staff is consistently described as friendly, helpful, and responsive, often providing quick assistance and clear guidance. Reviewers also appreciate the user-friendly interface and control panel, making server management straightforward and efficient. However, some customers also noted issues with customer service, mentioning slow response times, unhelpful agents, or a lack of proactive communication during critical outages. A few other people also felt that the control center was not user-friendly and required contacting support for tasks that other providers allow users to handle independently, leading to frustration and server downtime.

What people talk about most

Service

Customers consistently note positive experiences with service, often praising the fast and efficient support,... See more

Customer service

People report ambiguous experiences with customer service, with many praising the support team for being... See more

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, responsiveness, and... See more

User experience

Consumers generally express satisfaction with the user experience, highlighting an easy-to-use website and... See more

Response time

Reviewers mention ambiguous feedback about response times, with many customers reporting quick and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I currently own a server located in the Asia Region and everything has been a smooth ride so far. it is the cheapest and easiest to config with support on standby with the quickest response I have eve... See more

Rated 5 out of 5 stars

This is by far the best server experience I have ever had! Not only do they have the best pricing from any platform I have ever used but the staff are very friendly/Helpful. They answer any question... See more

Rated 5 out of 5 stars

At the beginning there was an issue with payment where it took the money and didn't update the invoice and requested payment again however I opened a dispute and i quickly received a response from mar... See more

Rated 5 out of 5 stars

These guys & gals have run my MC server for the past few months, prob coming close to a year, and it's been smooth sailing, with any problems there right there in the chat to help within a few minute... See more


Company details

  1. Web Hosting Company

Written by the company

Empower Servers focuses on providing easy to use and affordable game server hosting solutions. We aim to make the experience as fast and easy as possible by offering a variety of server types and add-ons to help speed up the setup process.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

532 reviews

5-star
4-star
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1-star

Replied to 40% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

Works as advertised!

Friend of mine uses Empower to run our group Minecraft Server. It's able to run impressively steady with 10+ people using a relatively hefty mod pack. All in all, great service, easy to use, great for friends!

May 12, 2025
Unprompted review
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Rated 3 out of 5 stars

Edit: Made it Right

I don’t usually leave reviews, but this one deserves it. I started with Empower Servers because their site made it sound like everything would be smooth — great hardware, 100% uptime, 24/7 support. In reality, it’s been nothing but lag, broken features, and silence from support.

They moved my Minecraft server five times. One of those times they didn’t even tell me. I found out when the server started acting weird again. They later admitted they had put us on an overloaded machine, and still didn’t fix it. Backups didn’t restore, the control panel kept failing, and support kept giving me copy-paste responses like “we’ll send it to management.”

After weeks of this, I asked for a refund and got nowhere. I had already prepaid for a full year, and they just ignored me — so I filed a PayPal dispute.

I regret giving them a single dollar. Please go with a host that actually maintains their servers and respects their customers.

Edit:
My experience with Empower Servers started off very rough — constant lag, broken backups, and slow support. It took five migrations to get to a stable machine, and I was frustrated enough to file a PayPal dispute and leave a negative review.

But to their credit, Empower didn’t ignore the situation. They refunded me, gave me a full year of service for free, upgraded my server’s RAM and storage, and moved me to a proper working node. Since then, performance has been solid and support has followed up multiple times to check in.

I’m updating this review because they genuinely took responsibility and worked hard to fix things — and that counts. It wasn’t perfect, but they made it right in the end.

April 27, 2025
Unprompted review
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Reply from Empower Servers

Hi Avi:

I have sent a request for further information from you so that we can investigate this. I look forward to hearing from you to find out how we can resolve this situation.

Thank you.

Rated 5 out of 5 stars

Amazing, perfect

Amazing, the customer service is awesome and servers run perfectly. They upgraded my disc space for free, amazing customer service.

May 4, 2025
Unprompted review
Rated 5 out of 5 stars

Quick server help

When my server wasnt running due to some issues on my end, the team at empower was quick to help and solve all the issue, kudos to them

April 30, 2025
Unprompted review
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Rated 5 out of 5 stars

server

steady server, kind and understanding customer support, hoping this keeps up

April 20, 2025
Unprompted review
Rated 5 out of 5 stars

Good :)

servers are quite good and im hitting 20 tps with 11 plugins installed and customer support is very good and the people ive been speaking to are very nice and help a lot espescially leonardo :)

April 19, 2025
Unprompted review
Rated 5 out of 5 stars

Rust and DayZ Servers Working Great

I have both a Rust and DayZ server with these guys, great servers, no downtime yet. Fantastic staff if u get stuck (lookin at u Leanardo) -
Also very cheap to get started fast and easy!

April 16, 2025
Unprompted review
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Rated 1 out of 5 stars

SCAMMERS

Absolute scammers. Do not buy servers on their website.

I purchased a server for enshrouded a few months ago. It was so laggy and unplayable for me and my friend that I requested a refund within the first couple hours. It took me several times requesting a refund for them to actually give it to me. So I thought I was good. My account was refunded and even says cancelled on their website. Well 3 months go by and then I see a recurring fee get charged to my PayPal for the server I cancelled. I go to their support and they aren’t going to refund me because they said it’s because of my PayPal was set up to auto pay.. I’m sorry but I’ve been using PayPal for auto payments for over a decade and I’ve never had a website or service charge me after I’ve cancelled a service on their website. This is literally the first time I’ve ever had to cancel autopay on two different websites.

SO PLEASE DO NOT USE THIS SERVICE!! I’ve never left a review in my life on anything but these guys are scammers.

April 1, 2025
Unprompted review
Empower Servers logo

Reply from Empower Servers

Dear Joshua,

Thanks for your review and feedback. It is our policy and we are happy to refund any erroneous PayPal subscription payments which may be made after a subscription is cancelled. Please email your account details to management@empowerservers.com, and we will take care of this for you. We are unable to locate an account based on your name, but we will also ensure our customer support team has provided the same information to you, and regret if that did not happen in this case.

-Empower Servers

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