Dan was amazing kept me updated through out showed me how things work was was a great experience would definitely recommend
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I'm thrilled to share my positive experience with EMS. The sales person was very friendly and knowledgeable, their installation engineer went above and beyond to address my concerns promptly. Thanks t... See more
Company replied
We definitely made the right choice in choosing EMS Lifts to install our stairlift. They were exceptional from start to finish. After service is second to none whether during or after office hours. Al... See more
Company replied
Fantastic customer service, from survey to fitting and aftercare. Had a few companies quote but EMS were the most helpful by far. Super staff, knowledgeable and friendly. Needed a call back due to... See more
Company replied
Company details
Written by the company
EMS Lifts has been a trusted and experienced provider of stairlifts, through-floor lifts, step lifts, home lifts, and ramps since the 1980s, helping people regain their independence and improve their quality of life. At EMS Lifts, we promise exceptional customer service and expert advice to simplify your purchase of stairlifts or lifting equipment. Our unbiased advisors provide guidance on a wide range of products to help you make an informed decision. Our commitment to unparalleled customer service includes round-the-clock coverage 365 days a year with same-day emergency response times, and highly skilled engineers available 24/7 to provide impeccable service to satisfied private customers and organisations. Trust EMS Lifts for outstanding service, backed by the UK's largest showroom of working lifts.
Contact info
6 Marquis Business Centre, Royston Road, SG7 6XL, Baldock, United Kingdom
- 0800 1971021
- sales@emslifts.com
- emslifts.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very nice guy did a great job and was a…
Very nice guy did a great job and was a really nice friendly person, would recommend ems stairlift and Dan who fitted if
Thanks Dan
Fantastic polite service today!!
Fantastic polite service today!!
Lovely Dan and the electrician did a fantastic job of installing my stair lift!!
Very friendly and courteous throughout!! Thank you 10/10
Annual Service, Great as always
Dan came to do the annual service for our stair lift today. He was lovely, friendly, polite, efficient and left everything clean and tidy. Thank you Dan
Excellent service by everyone
Excellent service by everyone from the sales team to the electrician and fitter. Was told stairlift would be installed within 4 to 5 hours it was completed within 2. One very happy customer. Was left a guide (after being given a demonstration) and can confidently use it to be able get up my stairs again. Thanks to everyone I now have more time to myself without falling down the stairs
Denzel
Denzel
He's always smiling and friendly professional at what he dose he listens and sorts the problem out if possible I would highly recommend him to anyone and have him back if any other problems come up
Denzel what a pleasant man
Denzel what a pleasant man. I was so worried. The only other way to my bedroom is up a very steep narrow staircase.
Denzel arrived with is tools and his knowledge and repaired my lovely 17 year old lift. I am in heaven. I can now put all my ironing away.
I cannot thank all your staff + the office for helping me live a better life
Mabel Hammett
Tidying stairlift cables
Warren was at my house this morning to tidy the stairlift cables . What an amazing job he made. He was not only very polite and friendly but very knowledgeable in his work . An asset to Ems lift company . 10/10. Thank you Warren and Ems stairlifts.
Denzel quickly found the cause of the…
Denzel quickly found the cause of the problem, replaced the batteries and showed me how the lift should be used. At all times he was polite and cheerful.
Stair lift socket installation.
Warren was brilliant, knew his job with electrics and a new socket installed with minimum fuss. Cleaned up and tidied after the work was done and it was completed quickly. Really happy to leave this positive review for the cheery chap! Thank you!
Very knowledgeable and super helpful
We had a few issues with the stair lift. We had a very polite knowledgeable man named Steve come to see us. He diagnosed and repaired the problems in a short space of time and left us feeling confident that the lift would continue to work as it should. Many thanks, we just can't say it enough.
Had my new stairlift installed
Had my new stairlift installed . What a change to my life ❤️This company is so trustworthy .Warren the instillation engineer was amazing !
He was fastidious with every part of the installation. There was no mess , he cleared up every spec of dust . The stair lift is stylish and so neat . The nearest I’ve ever come to having a perfect job done in my home !
Can’t thank you enough!
Dan was very pleasant
Dan was very pleasant, efficient and informative
Denzel the engineer from EMS was very…
Denzel the engineer from EMS was very polite and helpful to us.
EMS lifts superb service
EMS lifts and in all their staff were fantastic to deal with from day one. Nothing was too much trouble. Measurements and fitting were quickly and efficiently done.
The stair lift supplied fits my needs perfectly.
Highly recommended.
Aftercare Matters
Early this year, I acquired a platform lift from EMS. It's a complicated mechanism with a lot of things that can go wrong if it is not perfectly installed. Unfortunately the location in which it needed to be installed was far from perfect itself, and in the weeks and months which followed quite a lot of things did go wrong. What has impressed me, however, is the patience, speed and enthusiasm with which EMS (both engineers and the office team) addressed each problem as it arose, sending people round with as little delay as possible - after dark, at weekends, in the pouring rain. And I'm happy to report that it now seems to be working perfectly, just in time for the next heat wave!

Reply from EMS Lifts Ltd
A helpful and efficient company with…
A helpful and efficient company with very pleasant staff. Our stairlift was installed to plan and functions well. No hesitation in recommending this company.

Reply from EMS Lifts Ltd
Turned up on time.
Turned up when they said that they would, and completed the work in good order.

Reply from EMS Lifts Ltd
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







