Enchanted Planet Reviews 

227
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Amazing service from order to delivery, plus the actual little wooden whales i ordered for my autistic grandson are incredibly strong and durable. They were also a lot bigger than I expected. Would de... See more

Rated 5 out of 5 stars

So easy to order,fast delivery and I loved the Penguin bag I received,I think you have a very interesting company the prices are very reasonable for the quality of the product.Thank you,I will certain... See more

Rated 5 out of 5 stars

A wonderful, independent shop. You can buy eco items in many places online, but I choose this one because they have a huge range, great prices and above all, fantastic customer service. Items come car... See more

Rated 5 out of 5 stars

Very efficient service from Enchanted Planet. Items arrived just three days later, extremley well wrapped with a lovely personal note from Amanda apologising for the extensive use of packing. As if s... See more

Company replied

Company details

  1. Food, Beverages & Tobacco

Written by the company

Eco, ethical, sustainable, Fair Trade & organic gifts and goods for the eco minded and those wanting to start their plastic free journey


Contact info

4.8

Excellent

TrustScore 5 out of 5

227 reviews

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4.8

All reviews

(227)

20 reviews in the last 12 months

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Rated 2 out of 5 stars

very out of date stock

I bought two deodorants from them. Sadly they were both over 3 years out of date, which was obvious both from the date and the state of the items. Although when queried I got a full apology and quick refund, I would be wary of purchasing anything from them online.

Whilst the apology I received initially was prompt and heartfelt, the feedback below to a fair and honest review (not "Slatting" them) would suggest they are not primarily focused on customer's genuine experiences.

July 2, 2025
Unprompted review
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Reply from Enchanted Planet

Again we are sorry for a genuine mistake which we immediately rectified and sincerely apologised for. Lets hope you never make a mistake in your life and if you do that your apology is accepted and you are not slatted for it!

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Rated 5 out of 5 stars

Happy customer

My order came promptly and as they were short of stock refunded me immediately for the item missing. A personal note was included to explain. Would definitely order from them again.

April 21, 2025
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Rated 5 out of 5 stars

Quick and efficient service

Quick and efficient service, plus I appreciated the partial refund after it was deemed that an item was not of sufficient quality to be sent out - other places may have sent it out regardless, so many thanks for the honesty.

January 21, 2025
Unprompted review
Rated 5 out of 5 stars

Great product

Great product. Really well made with lovely bright colours. My 19 month old son loves it! So easy to push around and the little balls on the reindeers wheels make a great noise.

December 14, 2024
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Rated 3 out of 5 stars

OK in part

Two of the three baby toys were fine, but one felt too rough and spiky (stuffed dinosaur). All of them had a strong unpleasant smell of possibly incense.

December 12, 2024
Rated 3 out of 5 stars

No discount for 1st order

Product arrived safely. However, disappointingly no 10% discount applied at the till when purchasing for the first time .

December 6, 2024
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Reply from Enchanted Planet

Hi, We are sorry you did not receive the email with the discount code. It was sent at 19.35 on 05/12/24, as were all the abandoned cart emails. Sometimes spam/firewalls block these initial sign up emails. However, had you of contacted us, we would happily of helped by either giving you the code or refunding the 10% upon your order before leaving this review!

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Rated 5 out of 5 stars

What a wonderful site for…

What a wonderful site for environmentally friendly gifts. The books and matching toys help me tell the children enchanting stories whilst they learn.

November 12, 2024
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Reply from Enchanted Planet

Thank you so much. The books you bought are beautiful and the toys are 100% recycled bottles. I hope the children enjoy them all.

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