I ordered a tracksuit and trainers from END, following their Adidas size guide, but the sizing was completely off. Now I have to send everything back and cover the return postage, even though the issu... See more
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The jacket that I purchased sold out everywhere in the US and I finally found it on the END site, UK location. I cannot believe how quickly it made it to me!! I’ve ordered products two states over t... See more
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I had received the wrong size! I had ordered a large but received a medium Quite disappointed considering I had already taken the tag off worn it and washed it before even noticing, I thought it... See more
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Jamila and Mayumi from the Broadwick Street store was amazing! I had an online order but needed to exchange for a size, Jamila was so friendly, knowledgeable and helpful: she recommended ordering two... See more
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Company details
About END. - Broadwick St
Written by the company
From the North East to the world, END.’s drive to inspire and educate its community has remained steadfast since 2005. Through fashion, design, art and music, we’ve brought globally-recognised names and emerging luxury and streetwear designers straight to your doorstep, wherever you are in the world. With 800+ brands to choose from - and a hand curated range from the likes of Stone Island, Palm Angels, Nike, Moncler, Arc'teryx and Birkenstock - an unparalleled range of brands and exclusive premium labels that never miss the mark.
From shipping to over 70 countries on mobile, tablet and desktop - to live chat and hassle-free returns - customers remain at the core of our community. Or, take a break away from the screen, and come visit us in one of our stores in Newcastle, Glasgow, Manchester, London and Milan. Here, you’ll also find live workshops and events so you’ll feel like an industry insider in no time.
We provide our worldwide community with an unparalleled experience, both face-to-face and online, from our North East headquarters in Washington to our Highbury office in London. So, whether you're looking for the latest viral sneakers, or forward-thinking, cutting-edge fashion - you can always count on END. to come through.
Contact info
Broadwick Street 59, W1F 9QH, London, England, United Kingdom
- 442072873676
4.3
Excellent
6K reviews
Asks customers to review
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Had initial difficulty to contact…
Had initial difficulty to contact customer services over the phone, but the company efficiently dealt with my query and their service is excellent. Would have no problem in dealing with them again.
June 10, 2026
Unprompted review
Reply from END. - Broadwick St
Hello Peter,
Thanks for taking the time to share this, we really appreciate the honest feedback.
We’re sorry to hear you initially had trouble getting through to our customer service team, but it’s great to know that once you did, everything was handled efficiently and left you with a positive impression.
That turnaround really matters to us.
Thanks again for sticking with us and for your kind words about the service overall, we’d be glad to help you again anytime.
END.
Jamila and Mayumi from the Broadwick…
Jamila and Mayumi from the Broadwick Street store was amazing! I had an online order but needed to exchange for a size, Jamila was so friendly, knowledgeable and helpful: she recommended ordering two sizes for me to try and that different materials could affect the fit vastly. Mayumi was very patient and friendly in helping me process the exchange once the items have arrived.
June 9, 2026
Unprompted review
Reply from END. - Broadwick St
Hello Boris,
Thank you so much for taking the time to leave such a thoughtful review.
It’s great to hear that Jamila and Mayumi made such a positive impression during your visit to our Broadwick Street store.
Jamila’s advice around sizing and fabric differences is exactly the kind of support we aim to offer, so it’s brilliant to know that helped you feel confident in finding the right fit.
And it’s equally lovely to hear that Mayumi made the exchange process smooth and welcoming once your items arrived, that patience and friendly approach really does make all the difference.
We’ll be sure to pass your kind words on to both of them, I’m sure they’ll really appreciate it.
Thanks again for sharing your experience, and we hope to see you back with us again soon!
END.
Beware Costly Returns
I ordered a tracksuit and trainers from END, following their Adidas size guide, but the sizing was completely off. Now I have to send everything back and cover the return postage, even though the issue wasn’t caused by me. Not the level of service I expected.
June 2, 2026
Reply from END. - Broadwick St
Hi there,
Thanks for your feedback, we’re really sorry to hear this one missed the mark for you.
Just to clarify, the sizing guidance provided on our site is supplied directly by the brand themselves, so it should reflect how they intend the product to fit.
That said, we do appreciate that sizing can still vary depending on the style, materials, and personal preference, which can sometimes lead to situations like this.
In terms of returns, we actually offer a free Royal Mail returns option for UK customers, so you wouldn’t need to cover the postage in those cases.
If you’ve not been able to access that, it may be worth checking your returns portal or getting in touch with us directly so we can point you the right way.
We do understand the frustration here, especially when items don’t fit as expected, and we’re always happy to help make the return process as straightforward as possible.
END.
I recently made a purchase from END…
I recently made a purchase from END Clothing and overall had a mixed experience.
On the positive side, I really appreciate their prompt response and quick arrangement of a replacement parcel when my original delivery went missing. The customer service team was responsive and handled the issue efficiently, which I truly value.
However, I was a bit disappointed with the quality control of the item received. There was a noticeable defect on the goods, which suggests it may not have been properly checked before dispatch. Unfortunately, due to cost considerations and the inconvenience of further returns, I decided to keep the item despite the defect.
I hope this can be improved in future orders, as I do appreciate their service and product range overall.
May 29, 2026
Reply from END. - Broadwick St
Hello Abbie,
Thank you for taking the time to share such a thoughtful review, it’s really helpful to hear about your experience in detail.
It’s great to know the team were able to step in quickly when your original parcel went missing and get a replacement out to you without delay.
We’re pleased that part of the process felt straightforward and well handled, as we know how important it is to resolve issues like that promptly.
That said, it’s disappointing to hear the replacement item didn’t meet expectations due to a defect.
After already dealing with the inconvenience of a lost parcel, receiving something that isn’t quite right understandably takes the shine off the experience.
We completely get why you chose not to go through another return, even though it shouldn’t have been something you had to consider in the first place.
Your comments around quality checks are noted, and this is something we continue to monitor closely to make sure items are reaching customers in the condition they should.
We really appreciate you sticking with us and sharing both the positives and the areas where we can improve. It genuinely helps us do better moving forward.
END.
Very quick delivery to Australia
Very quick delivery to Australia. The jacket perfectly fitted the website description.
May 29, 2026
Reply from END. - Broadwick St
Hello Paul,
Thanks for your review, great to hear your order made it out to Australia quickly.
Really glad the jacket matched the description and fit as expected too, that’s always what you want when ordering from overseas.
Appreciate you taking the time to share your experience!
END.
Quick service
Quick, no hassle ordering and delivery. END. at the time, were giving 20% discount on the product that I bought, so bonus.
May 29, 2026
Reply from END. - Broadwick St
Hello Mikey,
Thanks for the great feedback, glad to hear everything felt quick and straightforward from ordering through to delivery.
Even better that you caught the item with the 20% discount at the time, always a nice bonus when that lines up.
Appreciate you sharing your experience and the support!
END.
Amazing product, even better service!
The jacket that I purchased sold out everywhere in the US and I finally found it on the END site, UK location. I cannot believe how quickly it made it to me!! I’ve ordered products two states over that took longer. The packaging was perfect and I absolutely love my Barbour jacket! Would highly recommend this his company.
June 1, 2026
Reply from END. - Broadwick St
Hello Michelle,
Thanks for such a detailed review, we’re really pleased you found us, especially for something that had sold out across the US.
It’s great to hear the jacket made it over to you so quickly, and even more so that it arrived ahead of expectations compared to domestic deliveries, that’s always a nice surprise.
We’re also glad the packaging kept everything in perfect condition and that you’re happy with your Barbour jacket, it sounds like a great find.
Really appreciate the recommendation and you taking the time to share your experience!
END.
Reply from END. - Broadwick St
Hi there,
Great to hear the delivery was quick, and the product lived up to expectations.
Thanks for sharing, much appreciated!
END.
Shipment was super fast
Shipment was super fast! I received the item 2 days before the expected delivery date. Satisfied with the purchase experience.
June 5, 2026
Reply from END. - Broadwick St
Hi there,
Thanks for sharing this, great to hear your order arrived even earlier than expected.
Getting it a couple of days ahead of schedule is always a bonus, and we’re really pleased the whole experience left you satisfied.
Appreciate you taking the time to leave a review!
END.
Best sales assistant in Soho
My entire experience was made by Isaac. He may be the friendliest and most knowledgeable sales assistant I’ve met. He knew in depth about each product I was looking for and helped me make a very good purchase. He’s a real asset to the store!
June 7, 2026
Unprompted review
Reply from END. - Broadwick St
Hello Oscar,
Thank you for taking the time to share this!
We’re really pleased Isaac made such a strong impression.
It’s clear from your feedback how knowledgeable and genuinely helpful he was while you were in-store, and how much that contributed to your overall experience.
Taking the time to understand what you were looking for and guiding you towards the right purchase is exactly the kind of service we aim to provide.
We’ll be sure to pass your comments directly on to him, I’m sure he’ll really appreciate the recognition.
Thanks again for choosing to shop with us and for highlighting a member of the team who made a difference.
END.
Reply from END. - Broadwick St
Hi Tereza,
Thank you very much for your review!
This is amazing to hear, we are pleased to hear we provided a great shopping experience.
Kindest regards.
END.
Reply from END. - Broadwick St
Hello Michael,
Thanks for the kind feedback!
Really glad to hear everything arrived on time and was well packaged.
END.
Reply from END. - Broadwick St
Hi there,
Thank you very much for your review!
We are super pleased to hear you were happy with both the product that arrived and the delivery service.
Kindest regards.
END.
Reply from END. - Broadwick St
Hi there,
Many thanks for your review!
Great to hear your feedback on delivery and packaging.
We take lots of care to ensure this side of the shopping experience is a good as it can be :)
Kind regards.
END.
Great value from a fellow Geordie
Great value from a fellow Geordie , always support my city and its businesses even though I live away
May 27, 2026
Reply from END. - Broadwick St
Hi Alec,
That’s really kind of you to say, we appreciate you backing us.
It’s always great to hear from someone still showing love for the North East, especially when you’re no longer based here.
Means a lot that you’ve chosen to stick with us, and that the value has hit the mark for you too.
Thanks again for the support, it doesn’t go unnoticed.
END.
on time delivery
on time delivery. fast response and certified trusted platform for all your shopping needs. One whole centre for your desired brands.
May 27, 2026
Reply from END. - Broadwick St
Hi there,
Thank you very much for the great review!
It's great to hear we are your hub for shopping brands :)
Kindest regards.
END.
I still haven't received my order
I still haven't received my order, it's very late. The email said it would arrive between June 3rd and 4th, but today is the 6th and I still haven't received it, nor do I know where it is.
May 27, 2026
Reply from END. - Broadwick St
Hello Marta,
We’re really sorry to hear this, that’s not the experience we aim to provide.
If your order hasn’t arrived within the expected timeframe and tracking hasn’t updated, please get in touch with our team so we can look into this and get a clear update for you.
END.
Overall good experience and good deal…
Overall good experience and good deal during sales. Just delivery partner took longer than usual on delivery.
May 27, 2026
Reply from END. - Broadwick St
Hi Wilson,
Thanks for sharing, it’s great to hear you had a positive experience overall and found some good value in the sale.
We appreciate you mentioning the delivery delay as well, and we’ll take that on board.
END.
Express delivery 🚚 cheers🙂
May 26, 2026
Reply from END. - Broadwick St
Hi there,
Nice! Glad that got to you quickly!
Appreciate you taking the time to leave the feedback, and we hope you enjoy your order.
END.
Reply from END. - Broadwick St
Hi Nathan,
Thanks for the great feedback, we’re pleased everything arrived quickly and that the product lived up to what you were expecting.
It’s good to know the whole process felt smooth and straightforward.
END.
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