I bought a New Balance 2010 from END.Clothing and I’m really happy with the delivery and the time it took to arrive. I also contacted customer service, and they responded in less than 24 hours. I reco... See more
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133 - 137 Grainger Street, NE1 5AE, Newcastle Upon Tyne, United Kingdom
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The order process was great and the boots arrived quickly and without issue. Unfortunately there's noticeable preexisting wear on the boots.
I have never had a more difficult time trying to return my purchase from any other online retailer.
This is a problem.
Easy to find what I wanted on the website, easy to make payment. Dispatch and delivery were faster than advised on confirmation of the order, which was more convenient for me, so thank you for that! The item was a gift and the recipient is very pleased with the item.
Incredibly quick delivery; really happy with the footwear that I ordered. Super comfy & just what I wanted.
Went for a slightly bigger size than usual; half a size bigger.
Good experience with the shop. Shipping was a little pricey to Australia but the product was delivered earlier than expected. The product was processed reasonably quickly. Unfortunately the product I purchased wasn’t what I expected. And the overseas return policy is too convoluted
shipping was very fast, i love the product, came packaged perfectly.
Fast delivery and good customer service. Everything went smoothly. Thank you!
It shipped faster than expected, and the product arrived in perfect condition. Although it would have been cheaper to buy it within Japan, it was already sold out at every store there. I will use this service again if the opportunity arises.
It's good, but it's even better if customs duties and related costs are cleared before purchase.
My package came within a week with no issues, shout out to END.
Every other time my experience has been good but this time the shipping of the shoes I ordered has been very uncharacteristic of END and their shipping supplier. Have yet to receive product but update on shipping side has said a new day for delivery every time I check. Hopefully I get my shoes cuz END keeps a fire rotation and the kicks
Quick delivery of my Rixo jacket that I have been searching all summer
I am blown away at how poor your customer service is. The returns process is an absolute joke. I cant understand how you haven't figured out how to cover international returns - or at the BARE minimum have an automated returns process like every other online retail brand does.
I have been told multiple times to include a return slip with my package but not once was I sent the pdf or sent a link to the pdf?
I was super excited about END and all your options but this will absolutely be my last time ordering from you - and I will make sure to warn my peers about your service and platform.
Shipping was extremely fast. Ordered Monday, and received Wednesday. The Amsterdams were a little long but expected due to no half sizes. The London on the other hand were shall we say not right. The left shoe was extremely tight across the bridge of the foot. I thought damn this one needs some BREAKING IN but no my foot was asleep for most of the time I wore it trying to break it in. So I wound up giving them away to my son. He has a smaller foot.
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