We received our order quickly but unfortunately we didn't like the fit. The refund process was clear and we were refunded our money. Postage was high because the return was sent to the UK but we had u... See more
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133 - 137 Grainger Street, NE1 5AE, Newcastle Upon Tyne, United Kingdom
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The items arrived on time, very well packed and presented.
Unfortunately, I had to return the items. I haven't received an update from the company as of yet, but it was a bank holiday weekend. Hopefully, I will receive an email confirming the items have been returned. So far thou, a pleasant experience.
FedEx requested additional 60$ tax and I refused the order. Why the additional tax was not disclosed when I placed the order?
☆☆☆☆ Great products, terrible international shipping support
I really wanted to like END Clothing. This was my second purchase from them, and one of the reasons I shopped with END was their selection of items and colorways that can be difficult to find in the United States. Unfortunately, after this experience, I will not order from them again.
My order was shipped from the UK via FedEx International Connect Plus and arrived in Dallas on August 24, where it became stuck in customs. FedEx indicated that additional manufacturer information was required for customs clearance.
I contacted END multiple times trying to resolve the issue. Although customer service told me they had a team that would liaise with the courier and provide the necessary information, I was never given a clear answer confirming exactly what information had been submitted or when. I eventually contacted FedEx myself and was instructed to personally email manufacturer information for the items in my order in an attempt to get my package released.
Despite my efforts, FedEx ultimately returned the shipment to END.
I contacted END again because I still wanted the merchandise. Rather than simply requesting a refund, I asked whether, once the returned package arrived back at END, they could resend my order using FedEx International Priority and ensure the appropriate customs documentation was included. Their response did not address my reshipment request. Instead, I was told that they could not “redirect” a package already being returned and that, after receiving it, END could take up to seven working days to process the return, followed by up to five additional working days for the refund.
I understand that retailers cannot control U.S. Customs, and a customs delay alone would not have caused me to leave a one-star review. My issue is how the situation was handled once a customs documentation problem occurred. I spent considerable time contacting both END and FedEx, and even supplied information to FedEx myself, yet I still couldn't get a straightforward resolution from END.
It's especially disappointing because I genuinely liked END's selection and wanted to continue shopping with them. Unfortunately, international customers need more effective support when a shipment encounters a customs problem—not generic responses that don't directly answer their questions.
Great selection, but this experience completely changed my willingness to order from END again. One star.
Bought 2 sneakers from END. and shipped to South Africa. I was pleased with the service but it would help if they give an estimated price on duties and taxes due at the port of destination which in this case was South Africa.
Either than that, best service and products. 🤙🏾
The order was swift. The delivery was on time and the box was in good condition.
Thanks

Reply from END.
Great purchase. Well communicated and arrived on time. Welcome discount was great too 😀

Reply from END.

Reply from END.
End always have Great product choices and their prices are usually on point. Their packaging is second to none. 👌🏻

Reply from END.
Always an amazing experience shopping on end. I’m in California and I’m always amazed with how fast my order gets to me. Amazing team over at END. Cheers!

Reply from END.
Love it and had a great experience with the service as well 😉

Reply from END.
Product itself was fine, return experience is horrendous if you are in the United States. It would have costed me way less to buy the exact same item again than to return my item due to shipping costs.
Easy to order, swift delivery, goods well packaged. All in all a great experience shopping with End clothing, would recommend to friends and will use End again.
Grace was very helpful regarding an issue I had with an item and arranged a prompt replacement and free return postage for me to return the original. It was a very smooth process and I didn’t have to battle to get the item replaced.
Brilliant company, great choice of clothing on the website, the only thing I recommend and to look into is changing the courier service from DPD, or having a wider selection. Several parcels coming from the Dagenham branch are always late or there's an issue. It's gotten to the point now, I'm hesitant to make future purchases knowing there's a possibility it may come through Dagenham depot causing delays and inconveniences.
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