Energia Reviews 

5,750
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 467 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for making the transition process exceptionally smooth, quick, and efficient. People truly appreciate the knowledgeable representatives who clearly explain the various available plans and help secure significant annual savings. Consumers note that setting up the new service is entirely hassle-free, with friendly agents guiding them every step of the way. However, some people mentioned issues regarding unexpected billing increases and incorrect tariff details provided during the initial signup phase. A few consumers also experienced frustrating difficulties with customer support when trying to resolve these specific pricing concerns.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing them as extremely professional, friendly, and... See more

Customer service

Users describe positive interactions with customer service, praising staff for being helpful, efficient, and... See more

Service

Clients share positive opinions on service, highlighting how quick, smooth, and hassle-free the transition... See more

Price

People report ambiguous experiences with price, featuring a sharp contrast in how consumers view their rates.... See more

User experience

Customers had positive experiences with user_experience, highlighting that switching and setup processes are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thanks to @Merve Yarer & her colleague Sriram, for helping sign up to Energia. Merve went through the 'Switcher' app with me, giving me confidence that Energia was the best supplier for me to... See more

Company replied

Rated 5 out of 5 stars

I first spoke to Amelia to find out all about different rates/packages available for electric car. She was ever so patient while trying to help me understand the different pricing systems. It was a ve... See more

Company replied

Rated 5 out of 5 stars

Stephen Cunningham called to my door today, made everything feel very straightforward, I'm currently with electric Ireland receiving huge bills from them. Not happy at all, Saving €500 sounded OK to m... See more

Company replied

Rated 5 out of 5 stars

Sophia vijayakumar She came my door had a gave me a great explanation of my bills and make me aware that I am out of contract and save me very good money I will highly recommend her and she did a... See more

Company replied


Company details

  1. Energy Supplier
  2. Electric Utility Company
  3. Energy Equipment and Solutions
  4. Green Energy Supplier

Written by the company

Energia is part of the Energia Group and together we energise over 250,000 homes and businesses across Ireland with renewable electricity and natural gas. Energia first launched in 1999 to business electricity customers and in 2014 Energia entered the residential market in Ireland. Leading the way in sustainable energy, Energia has been the longest provider of Renewable Electricity in Ireland. Energia Group supplies approximately 17% of the island of Ireland’s total electricity requirements and 20% of the island’s total wind power meeting the energy needs of 800,000 homes and businesses with competitive electricity and gas services provided through its two retail brands Energia and Power NI. Our shared Energia group vision centres on being a force for change towards greener, cleaner and smarter energy generation. We do this through ongoing research, development and investment in renewables, technology and customer solutions.

Gold Winner

UK National Contact Centre Awards 2025

UK National Contact Centre Awards 2025
Energia Group were awarded the Gold Winner Award at the UK National Contact Centre Awards 2025.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.4

All reviews

(5,750)

473 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Energia really saves our energy!

Transition to Energia is such a quick and smooth process. Thanks to Sreeram and Preethi of Energia who made it very easy for us. Hassle free, and the rates are better than pinergy.

June 26, 2026
Unprompted review
Energia logo

Reply from Energia

Good Morning Lalitha,

Thank you for taking the time to leave your review. It is great to hear that Sriram and Preethi made the switch to Energia a very efficient and smooth process and that they found the best rates for you. We really appreciate your feedback and hope you enjoy your time as our customer.

Kind Regards,
Alyson

Rated 5 out of 5 stars

Sriram Rompally & Kevin Preet has very…

Sriram Rompally & Kevin Preet has very good knowledge about the Energia products and explained in detail which helped me to make decision.

July 28, 2026
Unprompted review
Energia logo

Reply from Energia

Good Morning Vinay,

Thank you for taking the time to leave your review. It is great to hear that Sriram and Kevin explained everything very well and that they had great knowledge. We really appreciate your feedback and hope you enjoy your time as our customer.

Kind Regards,
Alyson

Rated 5 out of 5 stars

Great experience with Harris

Great experience with Harris, explained everything really clearly and was a pleasure to deal with.

July 29, 2026
Unprompted review
Energia logo

Reply from Energia

Good Morning Marie,

Thank you for taking the time to leave your review. I am so happy to hear that you had a great experience with Harris and that he explained everything very well. I hope that you enjoy your time as our customer.

Kind Regards,
Alyson

Rated 5 out of 5 stars

Sriram and Utsav was at my door today &…

Sriram and Utsav was at my door today & I'm happy that they showed everything clear what I'm paying and it's informative, I feel switching to energia is the best choice. Great time

July 29, 2026
Unprompted review
Energia logo

Reply from Energia

Hi Angela,

Thank you for taking the time to leave your review. I am so pleased to hear that you had such a positive experience with Sriram and Utsav, and you were able to find a suitable tariff. We really appreciate your feedback, and I hope you enjoy your time as our customer!

Kind Regards
Rachel

Rated 5 out of 5 stars

Sophia vijayakumar

Sophia vijayakumar

Very good and professional and help me to switch easily and very friendly happy to switch to energia

July 29, 2026
Unprompted review
Energia logo

Reply from Energia

Good Morning Munni,

Thank you for taking the time to leave your review. I am delighted to hear that Sophia was able to assist you with the switching process, and that you found her professional and friendly. We really appreciate your feedback!

Kind Regards,
Rachel

Rated 5 out of 5 stars

Sophia helped switch us to a cheaper…

Sophia helped switch us to a cheaper plan and made the process very easy

July 28, 2026
Unprompted review
Energia logo

Reply from Energia

Hi Shaun,

We're so glad Sophia could help you find a more affordable plan and make the process easy for you. Thank you for your kind words and feedback.

Kind regards, Robert

Rated 5 out of 5 stars

Priya patha great job in the change…

Priya patha great job in the change over for us.

July 28, 2026
Unprompted review
Energia logo

Reply from Energia

Hi David,

We're so glad to hear that Priya was able to such a great help in the changeover process to Energia. We appreciate your kind words.

Kind regards, Robert

Rated 5 out of 5 stars

I had great experience with Sriram &…

I had great experience with Sriram & Kevin .they are very good persons to share all the informations regarding the plans. I am very happy .

July 28, 2026
Unprompted review
Energia logo

Reply from Energia

Hi,

Thank you for taking the time to leave your positive review. We are so happy to hear that Sriram & Kevin were able to provide you with all the information you needed regarding our tariffs.

Kind regards, Robert

Rated 5 out of 5 stars

Priya Patha signed me up to energia…

Priya Patha signed me up to energia today at my door. She was absolutely lovely and a pleasure to deal with. Savings will be good too! Thanks so much Priya

July 28, 2026
Unprompted review
Energia logo

Reply from Energia

Hi Denise,

We're so happy to hear about your positive experience and that you found Priya helpful and a pleasure to deal with. We appreciate your kind words!

Best regards, Robert.

Rated 5 out of 5 stars

Lovely experience with sales assistant…

Lovely experience with sales assistant Marwan Khalil when he called to our house today. Very pleasant, informative and helpful, overall an easy decision to switch providers!

July 28, 2026
Unprompted review
Energia logo

Reply from Energia

Good Morning Susan,

Thank you for taking the time to leave a review. I am so happy to hear that Marwan was so pleasant, informative and helpful during your interaction with Marwan. It is great to hear that you have decided to switch to Energia and a hope that you enjoy your time as our customer.

Kind regards,
Alyson

Rated 5 out of 5 stars

sophia vijayakumar

sophia vijayakumar

....very professional , helpful and very fast in organizing any account set up require

July 28, 2026
Unprompted review
Energia logo

Reply from Energia

Good Morning Magdalena,

Thank you for taking the time you leave your review. It is great to hear that Sophia was so helpful and professional and that everything was very efficient. We really appreciate your feedback and I hope you enjoy your time as our customer.

Kind Regards,
Alyson

Rated 5 out of 5 stars

Hi there.I am so happy to deal with…

Hi there.I am so happy to deal with JOEL THOMAS so helpful and polite.I recommended for everyone.Thank you Joel

July 28, 2026
Unprompted review
Energia logo

Reply from Energia

Good Morning Nadieh,

Thank you for taking the time to leave your review. I am so happy to hear that Joel was so helpful and polite. We really appreciate your feedback, and I will pass your feedback on to Joel.

Kind Regards,
Alyson

Rated 5 out of 5 stars

Matthew Murphy

Matthew was very professional and very helpful with the switch over he explained everything perfectly well. He is a credit to Energia!

July 28, 2026
Unprompted review
Energia logo

Reply from Energia

Good Morning Maria,

Thank you for taking the time to leave your review. It is great to hear that Matthew was so helpful and professional and that everything was explained well to you. We really appreciate your feedback and hope you enjoy your time as our customer.

Kind Regards,
Alyson

Rated 4 out of 5 stars

Easy changeover with no problems

Easy changeover with no problems

July 24, 2026
Energia logo

Reply from Energia

Good Morning Joe,

Thank you for taking the time to leave your review. It is great to hear that you have switched over to Energia and that it was very simple without any issues. I hope that you enjoy your time as our customer.

Kind Regards,
Alyson

Rated 5 out of 5 stars

Sophia vijayskumar

Sophia vijayskumar

Very good customer service very good explanation on bill calculation very friendly smiley good energy happy to come back to energia thanks for best offer

July 27, 2026
Unprompted review
Energia logo

Reply from Energia

Good Morning Ina,

Thank you for taking the time you leave your review. It is great to hear that Sophia was able to find the best offer for you and that she provided you with great customer service in her friendly manner. We really appreciate your feedback and I hope you enjoy your time as our customer.

Kind Regards,
Alyson

Rated 5 out of 5 stars

Priya patha was very polite and helpful…

Priya patha was very polite and helpful and explained everything very well I was very happy with the experience

July 27, 2026
Unprompted review
Energia logo

Reply from Energia

Good Morning Dermot,

Thank you for taking the time you leave your review. It is great to hear that Priya was so helpful and explained everything very well. We really appreciate your feedback and hope you enjoy your time as our customer.

Kind Regards,
Alyson

Rated 5 out of 5 stars

Sophia Vijayakumar is very professional…

Sophia Vijayakumar is very professional and explained the plans clearly made the process easy. Happy to switch to energia

July 27, 2026
Unprompted review
Energia logo

Reply from Energia

Good Morning Prasanthi,

Thank you for taking the time you leave your review. It is great to hear that Sophia was very professional and explained everything well and made the switch over process so easy. We really appreciate your feedback and I hope you enjoy your time as our customer.

Kind Regards,
Alyson

Rated 5 out of 5 stars

Priya patha was great

Priya patha was great! Very helpful and informative. Excellent customer service

July 27, 2026
Unprompted review
Energia logo

Reply from Energia

Good Morning Karl,

Thank you for taking the time you leave your review. I am delighted that Priya was so helpful and informative and that she provided you with such great customer service. We really appreciate your feedback and I will pass this on to Priya.

Kind Regards,
Alyson

Rated 5 out of 5 stars

Sophia has been very helpful and…

Sophia has been very helpful and persuasive for us to change to energia for better. Thank you

July 27, 2026
Unprompted review
Energia logo

Reply from Energia

Good Morning Patrycja,

Thank you for taking the time you leave your review. I am delighted that Sophia was very helpful in the switch over process. We really appreciate your feedback and I hope you enjoy your time as our customer.

Kind Regards,
Alyson

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