Energia Reviews 

5,750
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 467 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for making the transition process exceptionally smooth, quick, and efficient. People truly appreciate the knowledgeable representatives who clearly explain the various available plans and help secure significant annual savings. Consumers note that setting up the new service is entirely hassle-free, with friendly agents guiding them every step of the way. However, some people mentioned issues regarding unexpected billing increases and incorrect tariff details provided during the initial signup phase. A few consumers also experienced frustrating difficulties with customer support when trying to resolve these specific pricing concerns.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing them as extremely professional, friendly, and... See more

Customer service

Users describe positive interactions with customer service, praising staff for being helpful, efficient, and... See more

Service

Clients share positive opinions on service, highlighting how quick, smooth, and hassle-free the transition... See more

Price

People report ambiguous experiences with price, featuring a sharp contrast in how consumers view their rates.... See more

User experience

Customers had positive experiences with user_experience, highlighting that switching and setup processes are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thanks to @Merve Yarer & her colleague Sriram, for helping sign up to Energia. Merve went through the 'Switcher' app with me, giving me confidence that Energia was the best supplier for me to... See more

Company replied

Rated 5 out of 5 stars

I first spoke to Amelia to find out all about different rates/packages available for electric car. She was ever so patient while trying to help me understand the different pricing systems. It was a ve... See more

Company replied

Rated 5 out of 5 stars

Stephen Cunningham called to my door today, made everything feel very straightforward, I'm currently with electric Ireland receiving huge bills from them. Not happy at all, Saving €500 sounded OK to m... See more

Company replied

Rated 5 out of 5 stars

Sophia vijayakumar She came my door had a gave me a great explanation of my bills and make me aware that I am out of contract and save me very good money I will highly recommend her and she did a... See more

Company replied


Company details

  1. Energy Supplier
  2. Electric Utility Company
  3. Energy Equipment and Solutions
  4. Green Energy Supplier

Written by the company

Energia is part of the Energia Group and together we energise over 250,000 homes and businesses across Ireland with renewable electricity and natural gas. Energia first launched in 1999 to business electricity customers and in 2014 Energia entered the residential market in Ireland. Leading the way in sustainable energy, Energia has been the longest provider of Renewable Electricity in Ireland. Energia Group supplies approximately 17% of the island of Ireland’s total electricity requirements and 20% of the island’s total wind power meeting the energy needs of 800,000 homes and businesses with competitive electricity and gas services provided through its two retail brands Energia and Power NI. Our shared Energia group vision centres on being a force for change towards greener, cleaner and smarter energy generation. We do this through ongoing research, development and investment in renewables, technology and customer solutions.

Gold Winner

UK National Contact Centre Awards 2025

UK National Contact Centre Awards 2025
Energia Group were awarded the Gold Winner Award at the UK National Contact Centre Awards 2025.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.4

All reviews

(5,750)

473 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Priya patha

Priya patha. Thank you great job today

July 16, 2026
Unprompted review
Energia logo

Reply from Energia

Hi Sergio,

Thank you for taking the time to leave your review. I am delighted to hear that Priya was able to assist you today. We really appreciate your feedback!

Kind Regards,
Rachel

Rated 5 out of 5 stars

Great Experience with Marcus!

Switched to Energia today over the phone with Marcus. What a great experience! Marcus was extremely friendly and professional. He explained everything in simple terms, what to expect next, and all the additional benefits I will get with Energia. Didn’t feel any pressure to switch and am 100% secure and confident with my switch from Flogas to Energia!

July 15, 2026
Unprompted review
Energia logo

Reply from Energia

Good Morning Louise,

Thank you for taking the time to leave your review. I am so happy to hear that Marcus was friendly and professional and that he explained everything clearly to you, we really appreciate your feedback and hope you enjoy your time as our customer.

Kind Regards,
Alyson

Rated 4 out of 5 stars

Customer service is solid and very…

Customer service is solid and very good, easy to understand and sign on to new or renewed contract, like easy billing, navigation on the Web site could be simpler and calls should be free till 6pm, otherwise like to stay with Energia

July 14, 2026
Unprompted review
Energia logo

Reply from Energia

Good Morning Oxana,

Thank you for taking the time to leave your review. I am so happy that you experienced great customer service and found everything very easy to understand. We really appreciate your feedback and hope you enjoy your time as our customer.

Kind Regards,
Alyson

Rated 5 out of 5 stars

Sophia Vijayakumar was excellent and…

Sophia Vijayakumar was excellent and very professional. She informed us on the massive savings that we would get when we were out of contract with another company. She made the switch easy to make and was extremely pleasant to deal with.

July 15, 2026
Unprompted review
Energia logo

Reply from Energia

Good Morning Paul,

Thank you so much for leaving your review. I am so happy to hear that Sophia was able to help you with your switch to Energia! I hope you enjoy your time as our customer.

Kind Regards,
Rachel

Rated 5 out of 5 stars

Harris from Energia

Harris was at my door, he explained me the Electric rates and helped me save 505 euros on annual savings.

July 15, 2026
Unprompted review
Energia logo

Reply from Energia

Hi Manuel,

Thanks so much for taking the time to leave your review. I'm so happy to hear that Harris was able to assist you in registering with Energia. We really appreciate your feedback!

Kind Regards,
Rachel

Rated 5 out of 5 stars

Energia offer

Hi, I met Steve from Energia today. He knocked on my Doors and made an excellent offer. I highly recomend his services. He will look after your energia account well. Miriama

July 15, 2026
Unprompted review
Energia logo

Reply from Energia

Good Morning Miriama,

Thank you so much for taking the time to leave your review. I'm so glad to hear that Steve was able to assist you in finding a suitable tariff. I hope you enjoy your time as our customer!

Kind Regards,
Rachel

Rated 5 out of 5 stars

Sophia Vijaya Kumar

Sophia Vijaya Kumar

Great service, got good deal

July 14, 2026
Unprompted review
Energia logo

Reply from Energia

Good morning Artus,

We are so happy to hear that you received great service from Sophia and a good deal. We appreciate your positive feedback!

We hope you continue to enjoy your time as an Energia customer!

Kind Regards,
Sarah

Rated 5 out of 5 stars

Sophia vijayakumar

Sophia vijayakumar

I am very happy very satisfied highly recommend

July 14, 2026
Unprompted review
Energia logo

Reply from Energia

Good morning Lana,

We are so happy to hear you are satisfied and highly recommend us! Thank you for your wonderful feedback.

We hope you continue to enjoy the rest of your time as an Energia customer!

Kind Regards,
Sarah

Rated 5 out of 5 stars

Easy Switch, pleasant staff.

Spoke with a very polite, helpful & patient member of the sales team, Joel. He explained the contract terms and made the switch experience easy. Top marks.

July 13, 2026
Unprompted review
Energia logo

Reply from Energia

Good morning Linda,

Thank you for taking the time to share your positive experience. We're so glad to hear that Joel was polite, helpful, and patient, making your switch easy. We truly appreciate your feedback.

Kind Regards
Sarah

Rated 5 out of 5 stars

Sophia vijayakumar

Sophia vijayakumar
Explained everything highly recommended

July 14, 2026
Unprompted review
Energia logo

Reply from Energia

Good morning Marian,

We're so happy to hear that everything was clearly explained to you. We truly appreciate your high recommendation!

Kind Regards
Sarah

Rated 5 out of 5 stars

Priya patha is excellent young girl and…

Priya patha is excellent young girl and she have knowledge what she is doing and that's the reason i am convinced to switch with your company..great service

July 14, 2026
Unprompted review
Energia logo

Reply from Energia

Good morning Shahzad,

Thank you for taking the time to leave your review. I am delighted to hear that Priya was able to assist you with such great service, and that you are happy with your decision to switch to our company!

We hope you continue to enjoy the rest of your time as an Energia customer!

Kind Regards,
Sarah

Rated 5 out of 5 stars

Sophia Vijayakumar

Sophia Vijayakumar

She is very professional & highly recommended.

July 14, 2026
Unprompted review
Energia logo

Reply from Energia

Good morning Seweryn,

We are so happy to hear about your positive experience with Sophia and appreciate your kind words!

We hope you enjoy the rest of your time as an Energia customer!

Kind Regards,
Sarah

Rated 5 out of 5 stars

Fantastic experience with the kind and…

Fantastic experience with the kind and knowledgable Priya Patha!

July 13, 2026
Unprompted review
Energia logo

Reply from Energia

Good Morning Amy,

Thank you for taking the time to leave your review. I am so happy to hear that Priya was so kind and knowledgeable and was able to assist you with everything. We really appreciate your feedback.

Kind Regards,
Alyson

Rated 5 out of 5 stars

Sophia vijayakumar

Sophia vijayakumar

Lovely person to interact with, very kind and nice would recommend.

July 13, 2026
Unprompted review
Energia logo

Reply from Energia

Good Morning Eimantas,

Thanks so much for taking the time to leave your review. I'm so glad to hear that Sophia was very kind in her interactions with you. I hope you enjoy your time as our customer.

Kind Regards,
Alyson

Rated 5 out of 5 stars

Mohit Shukla is wonderful person he…

Mohit Shukla is wonderful person he explained everything and he is really consistent in his job and polite person as i met thanks

July 13, 2026
Unprompted review
Energia logo

Reply from Energia

Good Morning Rafal,

Thank you for taking the time to leave your positive review. I am so glad to hear Mohit was helpful and polite. I hope you enjoy your time as our customer.

Kind Regards,
Alyson

Rated 5 out of 5 stars

Sophia vijayakumar came to my door and…

Sophia vijayakumar came to my door and explained me everything and I am absolutely delighted with the service

Happy to switch to energia

July 13, 2026
Unprompted review
Energia logo

Reply from Energia

Good Morning Trevor,

Thanks so much for taking the time to leave your review. I'm so glad to hear that Sophia explained everything very well and provided you with a great service. We really appreciate your feedback!

Kind Regards,
Alyson

Rated 5 out of 5 stars

Joel Thomas provided an excellent…

Joel Thomas provided an excellent service in signing me up as a new customer he couldn’t have been better, and I was very happy with the rates and service provided by energia

July 13, 2026
Unprompted review
Energia logo

Reply from Energia

Hi Hugo,

Thank you for taking the time to share your positive experience. I'm so glad to hear that Joel was able to assist you in registering and that you are happy with your tariff! I hope you continue to enjoy your time as our customer.

Kind Regards,
Rachel

Rated 5 out of 5 stars

Sumanth from Energia was brilliant

Sumanth from Energia was brilliant

July 6, 2026
Unprompted review
Energia logo

Reply from Energia

Hi Paras,

Thank you for taking the time to leave your review. I am delighted to hear that Sumanth was able to assist you! We really appreciate your positive feedback.

Kind Regards,
Rachel

Rated 5 out of 5 stars

Sophia vijayakumar.

Sophia vijayakumar.
Brilliant communication skills and very friendly.

July 10, 2026
Unprompted review
Energia logo

Reply from Energia

Hi Jincy,

We're so happy to hear that Sophia's communication skills were brilliant and friendly. Thank you for your kind words and feedback!

Kind Regards
Sarah

Rated 4 out of 5 stars

I met Samjeed Illikkottil recently in…

I met Samjeed Illikkottil recently in his work with Energia. I had an issue with another supplier and Sam was very helpful in assisting me to resolve my problem.
He even followed up with a phone call a couple of days later. Thank you .

July 7, 2026
Unprompted review
Energia logo

Reply from Energia

Hi John

We are delighted to hear about the excellent support you received from Samjeed in resolving your issue with another supplier. It is wonderful to know that their assistance and follow-up call made such a positive impact. We appreciate you sharing your positive experience with us.

Kind Regards,
Sarah

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