Thanks to @Merve Yarer & her colleague Sriram, for helping sign up to Energia. Merve went through the 'Switcher' app with me, giving me confidence that Energia was the best supplier for me to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I first spoke to Amelia to find out all about different rates/packages available for electric car. She was ever so patient while trying to help me understand the different pricing systems. It was a ve... See more
Company replied
Stephen Cunningham called to my door today, made everything feel very straightforward, I'm currently with electric Ireland receiving huge bills from them. Not happy at all, Saving €500 sounded OK to m... See more
Company replied
Sophia vijayakumar She came my door had a gave me a great explanation of my bills and make me aware that I am out of contract and save me very good money I will highly recommend her and she did a... See more
Company replied
Company details
Written by the company
Energia is part of the Energia Group and together we energise over 250,000 homes and businesses across Ireland with renewable electricity and natural gas. Energia first launched in 1999 to business electricity customers and in 2014 Energia entered the residential market in Ireland. Leading the way in sustainable energy, Energia has been the longest provider of Renewable Electricity in Ireland. Energia Group supplies approximately 17% of the island of Ireland’s total electricity requirements and 20% of the island’s total wind power meeting the energy needs of 800,000 homes and businesses with competitive electricity and gas services provided through its two retail brands Energia and Power NI. Our shared Energia group vision centres on being a force for change towards greener, cleaner and smarter energy generation. We do this through ongoing research, development and investment in renewables, technology and customer solutions.
Gold Winner
UK National Contact Centre Awards 2025
Energia Group were awarded the Gold Winner Award at the UK National Contact Centre Awards 2025.
Contact info
The Generali Building, Blanchardstown Retail Park, Blanchardstown, Dublin, D15 YT2H, Dublin, Ireland
- 1850300700
- info@energia.ie
- energia.ie
4.4
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Energia
Good Morning,
Thank you so much for leaving your review. I am so happy to hear that Sophia was able to help you with your enquiry, I hope you enjoy your time as our customer.
Kind Regards,
Alyson
Sophia vijayakumar was a very nice and…
Sophia vijayakumar was a very nice and pleasant woman. She was so helpful to me
July 6, 2026
Unprompted review
Reply from Energia
Good Morning Leah,
Thank you so much for leaving your review. It's great to hear of your positive experience with Sophia, and your feedback is much appreciated!
Kind Regards,
Alyson
Priya is a great person helped me with…
Priya is a great person helped me with everything and it was been a year since we are with energia and wanted to leave this review for her
July 6, 2026
Unprompted review
Reply from Energia
Good Afternoon,
Thank you for taking the time to leave your review. I'm delighted to hear that Priya was able to assist you with everything! We really appreciate your feedback, and I hope you continue to enjoy your time as our customer.
Kind Regards,
Rachel
Priya patha was such a nice and…
Priya patha was such a nice and friendly individual, she us gave lots of information based on the benefits that come with energia and what energia has to offer and overall such a great individual.
July 3, 2026
Unprompted review
Reply from Energia
Good Morning Neringa,
Thank you for taking the time to leave your review. I am so happy to hear that Priya was able to assist you with everything and that she was friendly and provided plenty of information. I hope that you enjoy your time as our customer.
Kind Regards,
Alyson
Reply from Energia
Good Morning Remigijus,
Thank you for taking the time to leave your review. I am so happy to hear that Priya was able to assist you with everything.
Kind Regards,
Alyson
Reply from Energia
Good Morning Sandra,
Thank you for taking the time to leave your review. I am so happy to hear that you had a great experience with us and that you found our staff to be very friendly. I hope that you enjoy your time as our customer.
Kind Regards,
Alyson
Priya patha the staff did an amazing…
Priya patha the staff did an amazing job rectify the doubts re. Consumption of gas and electricity at home under energia.
July 3, 2026
Unprompted review
Reply from Energia
Good Morning Bibin,
Thank you for taking the time to leave your review. I am so happy to hear that Priya was able to assist you with everything and provide you with some reassurance.
Kind Regards,
Alyson
Priya patha best person and good with…
Priya patha best person and good with communication and best rate clarification and good attitude
July 3, 2026
Unprompted review
Reply from Energia
Good Afternoon Assad,
Thank you for taking the time to leave your review. I am so happy to hear that Priya was able to assist you with everything. I will certainly pass your feedback to Priya.
Kind Regards,
Alyson
Reply from Energia
Good Morning Manasi,
We truly appreciate you taking the time to share your positive experience. I hope that you enjoy your time as our customer.
Kind Regards,
Alyson
Mohit shukla was a wonderful sales…
Mohit shukla was a wonderful sales agent.I switched esb to energia.fair happy with his assistance
April 9, 2026
Unprompted review
Reply from Energia
Good Afternoon Haseeb,
Thank you for taking the time to leave your positive review. I am so glad to hear Mohit was helpful in your switch to us. I hope you enjoy your time as our customer.
Kind Regards,
Alyson
Preethi was a pleasure to deal with and…
Preethi was a pleasure to deal with and has saved me lots of money
July 2, 2026
Unprompted review
Reply from Energia
Good Morning Louise,
Thank you for taking the time to share your positive experience. I am so glad to hear that Preethi was able to find the best possible deal for you and that they were a pleasure to deal with throughout your experience.
Kind Regards,
Alyson
appalling customer service
appalling customer service - they sent the wrong tariff letter /contract and then denied it and refused to rectify. The agent who eventually rang back was the worst customer service agent we have ever dealt with - each agent we spoke to seemed confused unsure as to what was available - afraid to ask someone. The whole operation seems very amateur. Worse than Eir and that is saying something
July 1, 2026
Unprompted review
Reply from Energia
Good Morning,
Thank you for taking the time to leave a review. We're very sorry to hear about your experience and that we fell short of the level of service you expected.
We understand how frustrating it must have been to receive the wrong tariff documentation and then feel that your concerns were not properly addressed. We're also disappointed to hear about the inconsistency of information provided and the impression this left of our customer service team.
Providing clear, accurate advice and resolving issues promptly is something we take seriously and pride ourselves on our customer service. We would really appreciate the opportunity to investigate this matter further for you.
Please contact us directly with your Name, Address and Account Number at homeenquiries@energia.ie and a member of our team will review your case thoroughly.
We value all customer feedback as it helps us identify areas where we need to improve, and we're sorry that your experience did not reflect the standards we aim to deliver.
Kind regards,
Alyson
Priya patha helped me with the gas and…
Priya patha helped me with the gas and electricity, comes highly recommended
July 2, 2026
Unprompted review
Reply from Energia
Good Morning Greg,
Thank you for taking the time to leave your review. I am so happy to hear that Priya was able to assist you with everything. I hope you enjoy your time as our customer.
Kind Regards,
Alyson
I switcged to Energis today and Preethi…
I switcged to Energis today and Preethi and Sriram were really patient and helpful. They explainrd very clearly the benefit of switching and were very patient with me. Thank you.
July 2, 2026
Unprompted review
Reply from Energia
Good Morning Avril,
We really appreciate you taking the time to share your positive experience. We're so glad to hear Preethi and Sriram were helpful and patient and gave you a clear explanation of everything. I hope that you enjoy your time as our customer.
Kind Regards,
Alyson
Marina helped with the setup from the…
Marina helped with the setup from the very beginning until we got everything sorted
Give this nice lady a raise
July 1, 2026
Unprompted review
Reply from Energia
Hi Leo
We're so happy to hear that Marina provided such excellent support and ensured everything was sorted for you. We truly appreciate your kind words!
We hope you continue to enjoy your time as an Energia customer.
Kind Regards,
Sarah
Mohit was at our house today and I have…
Mohit was at our house today and I have given him 5 stars for customer service
July 1, 2026
Unprompted review
Reply from Energia
Hi Claire,
Thanks so much for taking the time to leave your review. I'm so glad Mohit was able to assist you with your queries! We really appreciate your feedback.
Kind Regards,
Rachel
Agent Ms Ananya
Agent Ms. Ananya. Manjunath 1 July 2026-Excellent explanation of benefit from changeover- Excellent manner.
July 1, 2026
Unprompted review
Reply from Energia
Hi Sean,
Thank you for taking the time to leave your review. It's great to hear that Anaya was able to assist you with your query. We appreciate your feedback and I hope you continue to enjoy your time as our customer!
Kind Regards,
Rachel
Smooth swap big savings thanx Amelia!!
I first spoke to Amelia to find out all about different rates/packages available for electric car. She was ever so patient while trying to help me understand the different pricing systems. It was a very smooth swap for me, probably because Amelia was very knowledgeable and helpful. Thanx energia and thanx Amelia I'm a happy customer with rates that are almost HALF the price of my old (forever) electric company!!xx
July 1, 2026
Unprompted review
Reply from Energia
Hi Carol,
Thank you so much for leaving your review. I'm so glad that Amelia was able to assist you in finding a suitable tariff for your EV. I hope you continue to enjoy your time as our customer!
Kind Regards,
Rachel
“I had a fantastic onboarding…
“I had a fantastic onboarding experience with Energia, thanks to Joselyn. She made the whole process simple, clear, and stress‑free. Every step was explained in a friendly and professional way, and she checked in to make sure everything was running smoothly. It’s rare to find customer service that feels genuinely supportive, but Joselyn delivered exactly that. Highly recommend Energia — and a special thanks to Joselyn for making the start so easy
July 1, 2026
Unprompted review
Reply from Energia
Good Morning Prasanth,
Thank you for taking the time to leave your review. I am so happy to hear that your experience with Joselyn was so positive and that she was very friendly, professional and made everything very easy and stress free. I hope that you enjoy your time as our customer.
Kind Regards,
Alyson
Priya patha was lovely to talk to
Priya patha was lovely to talk to, had great manners, explained everything clearly and was very helpful
July 1, 2026
Unprompted review
Reply from Energia
Good Morning Natheleen,
We truly appreciate you taking the time to share your positive experience. We're so glad to hear Priya was helpful and polite.
Kind Regards,
Alyson
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.