No nonsense approach. After all, it's selling energy, right. No problems so far, so I can't comment on their client service yet.
Company replied
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I'm satisfy with range service and helpful client service. Just one suggestion - please extend payment time as for people with law income it is difficult to manage payment in three week time. Definate... See more
Company replied
One of the good provider in Belgium, overall good price but one less star as there is no good customer service, been waiting for response for days . How long you can talk to the bot who has few limite... See more
Company replied
Always the cheapest when I compare the different providers. So no need to change every year to keep the best price. Also they give you just what you need: energy (electricity, gas). They don't try t... See more
Company replied
Company details
- Energy Supplier
- Electric Utility Company
- Gas Company
- Green Energy Supplier
- Housing Utility Company
- Solar Energy Company
Written by the company
Energie.be is een no-nonsense energieleverancier die jou één scherp, variabel energietarief aanbiedt, jaar na jaar. Gedaan met misleidende promo’s, dure verlengtarieven of het jaarlijks vergelijken van energiecontracten. Energie.be wil haar klanten duidelijkheid en eenvoud bieden in een onnodig complexe markt. Zo leveren ze enkel elektriciteit en gas én laten ze alle extra diensten en producten achterwegen. Energie is tenslotte ook maar energie, niets meer en niets minder. Dat de elektriciteit groen is, vinden ze meer dan normaal. De toekomst is groen en zij dus ook. Daarbovenop, is Energie.be volledig digitaal. Wat zich vertaalt in een efficiënte klantendienst (per mail) en een eenvoudige klantenzone waar jij alles zelf in kan doen. Zo houden zij hun kosten zo laag mogelijk, en dus jouw tarief ook. Wist je dat 95% van hun klanten tevreden is van de snelheid van hun antwoord? Kies dus voor Energie.be en je zit levenslang goed.
Contact info
Koning Albert II-laan 7, 1210, Brussel, Belgium
- support@energie.be
- energie.be
4.3
Excellent
2K reviews
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No nonsense approach
No nonsense approach. After all, it's selling energy, right. No problems so far, so I can't comment on their client service yet.
August 29, 2025
Reply from Energie.be
We couldn't agree more with you! Thank you for sharing this with us 💛 Kind regards, Sofie from Energie.be
Too many mistakes - Dishonest!
In the beginning, I saw good reviews about this company and thought, oh they seem to be different. I find this company very annoying. They lie too much. I was supposed to have a credit Note, they never gave up till now. I have social tariff, they applied on Electric but never on gas. Their invoice has been wrong for one month, instead of them to correct, they took my credit Note and still. billed my account. I asked them to close the account as I am no longer there. The sent me a mail with Opzeggen Contract and billed from when the contract supposed to end.
I sent them an email and asked them to amend my records because i have paid every month that I used gas and electricity up to end of January. I left the place from 2nd Feb 2026 and told them to close the meters because i could not do that myself. So they have the order to terminate the contract.
then I received an email back that the contract can. not be closed because I did not sign some document with the person moving in. I do not know who is moving in but I closed the metres with the owner Mr, Royackers and signed the document. He said he will send to them. I do not know much about it.
Energie sent me a document with the title Opzeggen Contract.
Then they replied my email saying they cannot close the meter. This is how unprofessional this company is. Their invoicing service is terrible. They are dishonest. I regretted using their services and will never recommend.
I have told them to amend my records, I owe them nothing and I have been talking to my Lawyer as I will. not hesitate to take legal action s against them.
People work hard for their money, and so what they pay for should be accountable for.
Despite the reviews they can, I can not recommend them.
February 2, 2026
Unprompted review
Reply from Energie.be
Hi Miranda,
Thank you for taking the time to share your experience. We are sorry to read that this situation has caused you frustration.
At Energie.be, transparency and correct handling of every file are extremely important to us. We treat each customer dossier with the same care, integrity and respect for Belgian energy regulations. After thoroughly reviewing your case, we provided you with a detailed explanation of the invoicing, the application of the social tariff, and the legal requirements linked to closing a contract after relocation.
Regarding the social tariff, this has been applied to your invoices based on the official data received from the FPS Economy (FOD Economie). We also carefully reviewed all payments, credit notes and invoices, and confirmed that they were processed in accordance with the applicable regulations and standard accounting procedures.
Concerning the contract end date, Belgian energy legislation requires a formal Energy Transfer Document or official proof of departure with agreed meter readings to legally close a supply point. As these documents were not available, the contract remained active under the regulatory framework.
That said, although we did not receive the required attestation, we decided, as an exceptional measure, to retroactively stop your contract as of 2 February 2026 and credit the open February prepayment. This was done to bring clarity and closure to the situation for all parties involved.
Nevertheless, in order to provide clarity and a constructive solution, we decided — as an exceptional measure — to retroactively stop your contract as of 2 February 2026 and to credit the open February prepayment. This was done to bring closure to the situation for all parties involved.
If you feel that this resolution clarifies the situation, we would sincerely appreciate it if you would consider updating or removing your Trustpilot review to reflect the outcome. Our team remains at your disposal should you have any further questions.
Kind regards,
Sofie from Energie.be
One of the good provider in Belgium but customer service is 😒
One of the good provider in Belgium, overall good price but one less star as there is no good customer service, been waiting for response for days . How long you can talk to the bot who has few limited scripts to respond..
December 9, 2025
Reply from Energie.be
Hi Saurabh, thank you for sharing your review with us! Sorry to hear you had no good experience with our customer service. This is not what we stand for. And in general we respond to emails within 7 hours. I checked your case for you and see that a colleague helped you, if you still have questions please do not hesitate to send us another email. We'll pick this up right away and get back to you!
Energetic greetings, Sofie from Energie.be
Could see few others at a better price…
Could see few others at a better price and also the app is not convenient to use
December 24, 2025
Reply from Energie.be
Hi Ram, Thank you for taking the time to share your feedback. Regarding our prices: we continuously strive to keep our energy rates as competitive as possible by closely following the market prices. Both new and existing customers always benefit from the same sharp rates, without temporary promotions.
As for the app and customer zone: we try to keep it as simple as possible. We are, however, working on an update of the consumption overview, which will be unrolled soon. We always welcome feedback, so please feel free to e-mail us with any improvements.
Thank you again for your review.
Energetic greetings,
Sofie
Customer service is TOP!
December 3, 2025
Reply from Energie.be
Dag Patrick,
Bedankt voor je positieve review en je ervaring met ons te delen! Fijn om te lezen dat je zo tevreden bent. Dit geef ik zeker door aan de rest van het team. 🌞
Met energieke groeten,
Sofie van Energie.be
Green stream & budget & innovation
I'm satisfy with range service and helpful client service. Just one suggestion - please extend payment time as for people with law income it is difficult to manage payment in three week time. Definatelly if I need to give an advice to friend for energie supplier - it won't be nobody else but Energie.be. I'm glad I made that move out of Electrabel to the green stream Energie.be and I hope for bright future with you! I wish for company to develop and work further on innovative solutions with good price range and offer to your all customers! Cheers!
November 20, 2025
Unprompted review
Reply from Energie.be
Hi Iveta,
Thank you for your positive review! We’re delighted to hear that you appreciate our service. We are committed to offering all our customers the most favorable rate possible. That’s why we don’t work with temporary discounts or promotions — we believe everyone deserves the same fair price, so you never have to worry about your energy contract and can feel confident year after year.
It’s also wonderful to hear that you would recommend us to friends! Did you know you can actually benefit from doing so? With our ambassadors program, you can invite friends to join Energie.be: https://energie.be/nl/ambassadeurs
We truly appreciate your feedback regarding the payment term as well. If you ever feel the current payment window is a bit tight, please don’t hesitate to contact our customer service. We’re always happy to look into what we can do for you. For customers paying by direct debit, it is even possible to extend the payment term.
Thanks again for your kind words! ⚡
Energetic greetings,
Sofie from Energie.be
Reply from Energie.be
Thank you for your positive review!
I am sorry but can we normalize having…
I am sorry but can we normalize having a telephone number to reach an energy provider company?
They are trying to charge us for 6 months before for the time when an old tenant lived in the appartement while I live there for 2 weeks. The main problem is they have no contact number neither understanding of my situation in the email and they keep charging me. Onto another provider.
September 17, 2025
Unprompted review
Reply from Energie.be
Hi Noémie,
Please know that we are always willing to find a solution. If the previous tenant's consumption was incorrectly charged, this can always be rectified by signing an energy transfer document. You would normally have filled this in on the day you moved in.
However, I cannot find your name in our system. Please contact us at support@energie.be and ask for Louise.
I will make sure the right colleague looks into your case and helps you correctly.
Kr,
Louise
Prices have increased
Prices have increased. A shame their messages are only in flemish which I don’t speak, that’s life!!!
September 1, 2025
Reply from Energie.be
Hi Kelly,
I understand that this can be frustrating! At the moment our standard messages are in Flemish/Dutch, but you’re always welcome to contact our customer service in English—we’ll be happy to help you further.
With energetic regards,
Sofie from Energie.be
Reply from Energie.be
Thank you so much for your positive words! This means a lot for us!
With energetic regards,
Sofie from Energie.be
Reply from Energie.be
Thank you for your positive review!
Kind regards,
Sofie, Energie.be
Good customer service and competitive rates
I'm satisfied overall — the service is reliable and the pricing is transparent.
July 21, 2025
Reply from Energie.be
Thanks for your kind words and positive review!
Kind regards,
Sofie from Energie.be
Reply from Energie.be
Eenvoud trekken we inderdaad door in alles wat we doen. Fijn om te horen dat deze aanpak ook geapprecieerd wordt.
Met energieke groeten,
Louise
Too expensive
Too expensive.
I will change supplier for my next house.
April 10, 2025
Unprompted review
Reply from Energie.be
Ik begrijp dat een hoge afrekening ontvangen niet fijn is. Maar weet dat je afrekening hoger dan verwacht is omdat jouw afrekening minder dan een jaar én voornamelijk wintermaanden betreft. Het seizoenseffect is hier de boosdoener.
Je maandelijkse voorschotten bedragen één twaalfde van de geschatte jaarkost. Maar natuurlijk verbruik je in de winter meer dan in de zomer. Tijdens de koudste maanden betaal je dus eigenlijk te weinig. Dat verschil compenseer je tijdens warmere periodes. Die compensatie is echter nog niet gebeurd wanneer je jaarafrekening geen twaalf maanden bestrijkt en de warmste maanden niet inbegrepen zijn. Je hebt dan eigenlijk te weinig voorschotten betaald, maar wel al veel verbruikt. Gelukkig doet dit effect zich maar éénmalig voor.
Hopelijk brengt dit ook meer duidelijkheid.
Met energieke groeten,
Louise
Always the cheapest when I compare the…
Always the cheapest when I compare the different providers. So no need to change every year to keep the best price.
Also they give you just what you need: energy (electricity, gas). They don't try to give you additional options that you don't want/need.
I definitely recommend them.
December 15, 2024
Reply from Energie.be
Wauw, thank you Nicolas. What you describe is exactly what we want to stand for.
Reply from Energie.be
Great to hear, thank you!
Great prices and very user friendly…
Great prices and very user friendly website interface.
September 10, 2024
Reply from Energie.be
Hi Ademola,
Great to hear. Thank you!
KR,
Louise
Reply from Energie.be
Dag Asad,
Thank you! Great to hear.
With energetic greetings,
Esra from Energie.be
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