Your Co-op Energy Reviews 

Honest, easy to use info.
Billing details for gas and electricity are clear and easy to follow.
I've been an Octopus/Co-op energy customer for several years. Best decision I ever made. Customer Service is EXCELLENT and must be the best in any field, not just energy suppliers. Phone always answered swiftly, and always competently handled. UK based too!!!

No hunting round for deals with hidden pitfalls, Octopus is still the best. Co-op Loyal 14 M fixed is the one for me. Been with Octopus since it started security is built in. 😇 👍

I contacted Octopus/Cooper Energy by phone to query something on the offered fix. This was quick and easy then I switched tariff online which was also quick and easy

I nearly swapped to competitor. Then decided to check Octopus who are my present supplier. Without requesting a comparison Octopus better than matched my potential savings, therefore I had no reason to leave. I simple accepted the tariff change offered. Happy to continue to access super services.

I always find this company treat you fair. Easy to find information about tariffs etc. Records of your payments and the energy used.

Clear information on App and easy process to change tariff.

Easy to communicate with Octopus staff and they are always quick to reply to any concerns.

Octopus are so easy to understand bills. Their app is equally easy

Easy to find, clear explanation of any queries you might have. Reassuring info on all eventualities.

Easy to use app, reliable service and can speak to advisor if needed

The site was very clear, well laid out and presented, making it so easy to navigate.
I had no problems understanding how my accounts were running, or how my bills were calculated.
I was informed of upcoming energy price rises in advance, and the alternative options open to me.
The process for switching tarrifs was very well laid out and explained, and achieved at the click of a few buttons.
Overall, a very poitive experience!

Co-op uses Octopus to run its energy supplies and they have an excellent website with many and very clear help sections. From a supplier comparison exercise I found that my variable tariff was already very competetive but that there was also a similar price fixed tariff available. As the price cap is due to rise in April and October I decided to change to the fixed tariff. Octopus had very clear instructions and the switch was done in a few minutes. Very satisfied with this service.

Easy to do
Explanation was Good

Easy to access account with clear concise explanation.
Always respond to email query swiftly

Clear explanation of the options on renewal and carrying out the switch was admirably quick and easy.

The video was helpful.

simple and clear online process to compare current tariff with alternative Octopus tariffs and see what savings could be made, and to make the switch

It was so easy to change to the fixed tariff - I was worrying about nothing!
Also I have always had nothing but praise for this company and been kept informed of any changes.
Very customer friendly.

It was easy to change from a flexible tariff to a fixed tariff.

I've been with octopus energy for a good while now and find no reason to leave, it is very competitive and makes my life a lot less stressful.