Co-op energy via Octopus has always been good value for us. We are grateful for the options given to us online when the contract ended, and the ability to easily choose the best option, which we have... See more
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We have been with Octopus for many years, since they took over Co-Op energy. The prices have always been reasonable, the service fine and the “greenness” pretty good. I have seen interviews with the C... See more
The site was very clear, well laid out and presented, making it so easy to navigate. I had no problems understanding how my accounts were running, or how my bills were calculated. I was informed o... See more
Having had disastrous experiences with other companies, I read reviews of Octopus when transferred from Co-op (excellent company, too) and stayed. Best ever decision. Simple to use, no rubbish, meter... See more
4.8
Excellent
9K reviews
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You are always helpful and crystal…
You are always helpful and crystal clear which gives us confidence to remain loyal to you. Also you helped us through a very difficult financial period. why should we even dream of moving?
July 5, 2025
Unprompted review
A decent, honest company.
We have been with Octopus for many years, since they took over Co-Op energy. The prices have always been reasonable, the service fine and the “greenness” pretty good. I have seen interviews with the CEO, usually on Money Saving Expert programmes and I do think he seems honest and upfront, which is rare these days. Overall a decent company.
July 3, 2025
Unprompted review
Simple to understand and use.
Simple to understand and use.
Prices fair compared to others
July 3, 2025
Unprompted review
Emailed a couple of questions regarding…
Emailed a couple of questions regarding my options of tariffs and received a reply back next day from Will, very quick response, polite and helpful.
July 2, 2025
Unprompted review
Great company
I have been with this company for over 10 years now at 2 different addresses. My online account is easy to manage and I take .monthly readings to keep on top of my bills.
I frequently join the energy saving sessions and like the clean energy initiatives.
July 1, 2025
Unprompted review
I have been a Octopus customer from the…
I have been a Octopus customer from the start & I love them.
I tried a different tariff, which was so simple to change. It didn't work, so I have changed again, back to my Original Tariff.
So simple & user friendly.
July 1, 2025
Unprompted review
Good advice from Octopus
Good advice from Octopus that actually seemed to prioritize getting the best deal for me as opposed to squeezing as much out of me as possible.
July 1, 2025
Unprompted review
Bit confused as just told that the…
Bit confused ? As I have just read that the price cap has gone down today, but my quote from you that you sent me a few weeks ago - didn’t go down.
But usually you are very helpful and cost-effective and very prompt customer service.
July 1, 2025
Unprompted review
great customer service and politeness
there's not a lot you can say about Octopus energy they are consistently working to give the customer good value I tend to keep my account in good working order so I get good value for my money they are polite with the best customer service I have ever known
June 29, 2025
Unprompted review
You could put the fixed/flexible…
You could put the fixed/flexible comparison figures on the same page rather scrolling unnecessarily up and down
June 28, 2025
Unprompted review
Always helpful and straightforward to…
Always helpful and straightforward to deal with.
June 28, 2025
Unprompted review
Easy to switch tariff with minimal fuss…
Easy to switch tariff with minimal fuss thankyou 😊
June 26, 2025
Unprompted review
Always great to deal with
Always great to deal with, best prices,best rewards,best customer service.
June 24, 2025
Unprompted review
A good deal
I visited the site to look at the available tariffs as our current fixed tariff is about to expire.
Comparing tariffs was easy enough, and I was able to sign up to a similar 12 month tariff thus fixing our energy prices for another 12 months
June 22, 2025
Unprompted review
Online website very helpful and easy to…
Online website very helpful and easy to use, prices reasonable.
June 22, 2025
Unprompted review
Octopus is excellent
Octopus is excellent, the app is great, if you run into an issue the customer service via the app or the telephone is also really good. We have been with them for around 6 years and have had no issues unlike with previous suppliers
June 21, 2025
Unprompted review
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