We were supposed to get new smart meter, told within 6 weeks someone will contact us. It's been 14 weeks and we are chasing them weekly but no response. Customer service team has no answers and ener... See more
Company replied
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See what reviewers are saying
One star because Zero Star option not available. Despite sending photo of meter in advance the engineer turned up to tell me they couldn’t work on that meter type. Wasted ½ day work and 130 mile... See more
I Have worked in conjunction with EAU on many Developments of various sizes throughout the years and have found them to be very helpful and efficient within all aspects. Very efficient with tender r... See more
I was in Forest Hill, South-East London, at the Junction of Devonshire Road and the A205 Waldram Crescent at around 9.10am on the 12th July. An Energy Assets van was being driven in erratic fash... See more
Company replied
Company details
Written by the company
The Energy Assets Group are a leading, independent, multi-utility; metering and data / network construction / network asset ownership business. We provide a true end-to-end, ‘meter to main’ multi-utility service – using ground-breaking technology, data analytics and innovative process. We work with major energy suppliers and partner with the UK’s biggest brands and public-sector bodies.
Contact info
6 Almondvale Business Park, Almondvale Way, EH54 6GA, Livingston, United Kingdom
- 01506 405405
- customerservices.energysolutions@EnergyAssets.co.uk
- energyassets.co.uk
2.2
Poor
72 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 22% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Energy Assets provide a brilliant service.
Energy Assets provide a brilliant service, the team are very efficient and keep you up to date with progress. They have gone above and beyond on certian sites i have worked with them on.
January 24, 2022
Unprompted review
Reply from Energy Assets
Thank you so much for your kind review - we'll pass this feedback on to colleagues.
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Energy Assets have been installing the…
Energy Assets have been installing the water, gas and electrical utilities for us on our site at Blindwells, Tranent. They have done a good job to date.
Ian Condie - Site Manager for I+H Brown
January 18, 2022
Unprompted review
Energy Assets Utilities
I Have worked in conjunction with EAU on many Developments of various sizes throughout the years and have found them to be very helpful and efficient within all aspects. Very efficient with tender returns, initial design period, minimum call off for main and plot connections. Fair abortive visit costs.
EAU will work with you to reduce costs where ever possible.
January 3, 2022
Unprompted review
We wouldn't hesitate in recommending…
We wouldn't hesitate in recommending Energy Assets. They are a very professional business who look into the detail and provide cost effective quotations along with fantastic communication and customer focus throughout the life of the project.
December 22, 2021
Unprompted review
The legal issues and finding out what…
The legal issues and finding out what the requirements were had been very slow.
December 20, 2021
Unprompted review
Reply from Energy Assets
We're sorry to hear about the issues you've experienced. Please reach out to your relationship manager so these can be resolved.
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Energy Assets Group are a great company…
Energy Assets Group are a great company to work alongside with. They have excellent customer service with someone always available to answer queries and requests.
I look forward to continuing our strong positive relationship in the future.
December 20, 2021
Unprompted review
Review
Energy Assets provide an excellent service on delivering multi utilities. Coming up with innovative solutions to help counter the many challenges due to the significant issues with capacity among almost all the utlities.
December 16, 2021
Unprompted review
Lovell Partnerships - Energy Asset Utilities Review
Great service throughout the whole process, from obtaining budget quotes early in projects to their delivery on site, they make it easy for all involved. Highly recommend.
December 15, 2021
Unprompted review
Seems there is a disconnect between…
Seems there is a disconnect between Business Development and Construction, I.e. helpful and cooperative to commercial indifference.
Continually frustrated with timescales ( design time and legals) frequently resulting in programme delays.
Requests for programmes of work being re-buffed.
December 14, 2021
Unprompted review
Reply from Energy Assets
Thanks for your feedback Neil. We're ensuring it's recorded so it can be addressed as part of a company wide effort to continuously improve our customer service.
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Great account management
Great account management, efficient quote returns and feedback. Consistent willingness to help. Works well with the customer to constantly improve processes
December 9, 2021
Unprompted review
Matthew Smith - Corona
I have dealt with Energy Assets for approx. 5 years and always found them to be efficient, quick to reply to requests and very helpful with urgent requests.
All in all, a very go company to use
December 9, 2021
Unprompted review
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