Enfields Lettings Reviews 

215
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, kind, and professional throughout the entire renting journey, making everyone feel completely at ease. Consumers also deeply appreciate the prompt responses and seamless communication, which transform potentially complex procedures into completely smooth and stress-free milestones. Some reviewers were happy with how quickly agents handled urgent or last-minute requests, ensuring clients could secure a suitable home efficiently. People also highlighted that team members consistently went above and beyond to provide reliable guidance, patient support, and transparent communication from start to finish.

What people talk about most

Staff

Customers report widespread satisfaction and appreciation for the helpful and professional staff. Reviewers... See more

Response time

Users describe positive interactions with response times, consistently highlighting fast and prompt replies... See more

Customer service

Reviewers mention positive feedback about customer_service, noting that support agents are consistently... See more

Service

Reviewers highlight positive aspects of service, noting that staff arranged moves into rental properties in a... See more

User experience

Customers consistently note positive experiences with user_experience, finding the entire process smooth and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I rented a flat assisted by Annah Gee❤️ She helped me with a few viewings and worked to find what was best for my situation. Then it took a bit more time than usual to get my documents approved,... See more

Rated 5 out of 5 stars

Enfields and more specifically Annah from the Shirley branch helped me to find my first rental property. Annah was very professional and kind during my viewing and subsequently very prompt with her re... See more

Rated 5 out of 5 stars

We’ve been looking on the rental market for a while and I must say, Adrian’s attention to detail and finding a property that matches our specific needs had been amazing. Alongside this, provides... See more

Rated 5 out of 5 stars

I had the pleasure ov having annah show me around a property that is now me and my children's home. She is amazing helpfull and supportive. I struggle with forms annah helped me focus and get what nee... See more


Company details

  1. Apartment Rental Agency
  2. Real Estate Agents

Written by the company

Enfields Lettings are a specialist residential lettings agency offering houses and flats for rent.


Contact info

4.8

Excellent

TrustScore 5 out of 5

215 reviews

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No recent history of asking for reviews

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4.8

All reviews

(215)

35 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding service and communication style.

We’ve been looking on the rental market for a while and I must say, Adrian’s attention to detail and finding a property that matches our specific needs had been amazing. Alongside this, provides above and beyond communication style so that clients are kept in the loop.

After a few attempts to partner with other companies and not hearing back from them - this is an incredible breath of fresh air.

He’s straight to the point with minimal fluff, which is exactly the communication style we are looking for.

Will most likely become a permanent client going forward,

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

I am so happy with my experience…

I am so happy with my experience throughout my moving journey with Enfields Southampton. Special thanks to Annah who made it 100 times easier and better! She really made me feel safe! Thanks to the whole team!

Sarah

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing 👏

I had the pleasure ov having annah show me around a property that is now me and my children's home. She is amazing helpfull and supportive. I struggle with forms annah helped me focus and get what needed done every email I sent I always got a fast reply . I honestly cant thank her enough u have provided my self and my children a home were we feel safe and settled .. thanks annah u are amazing 👏

January 9, 2026
Unprompted review
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Rated 5 out of 5 stars

Great service

The lettings team were outstanding from start to finish. Professional, responsive, and genuinely helpful, they made the whole process smooth and stress-free. Communication was excellent, and they went above and beyond to ensure everything was handled efficiently. A pleasure to deal with — I would happily recommend them to anyone looking to rent or let a property. I have used them on a number of occasions and will continue to do so in the future.

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

Thanks to Annah's hard work and…

Thanks to Annah's hard work and dedication, we found the perfect rental property for our family. The entire process was smooth and stress-free, and we couldn't be happier with the outcome. We highly recommend Annah Gee to anyone looking for a reliable and knowledgeable real estate agent.

November 14, 2025
Unprompted review
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Rated 5 out of 5 stars

Very helpful and friendly

I was helped by Annah who is very friendly and was able to help with any questions I had either by phone or email and helped simplify the process. She came across like she really cared rather than treating the process as a game of numbers.

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent and professional

The letting process was excellently and professionally carried out. Anna Gee exhibited professionalism, being calm and knowledgeable, she is the best. I am very satisfied with the whole process. Thanks

November 29, 2025
Unprompted review
Rated 4 out of 5 stars

Very Pleaseant Experience

As a first time renter I found the process very nerve wrecking . Annah made me feel at ease throughout the process and remained prompt and honest.

I'm very glad I chose enfields and will definitely use them in the future.

October 11, 2025
Unprompted review
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Rated 5 out of 5 stars

Enfields and more specifically Annah…

Enfields and more specifically Annah from the Shirley branch helped me to find my first rental property. Annah was very professional and kind during my viewing and subsequently very prompt with her responses to my later enquiries. The whole process from viewing to references was very smooth.

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

Great teamwork

I have only recently started using Enfields because Adrian moved here from Beals and my relationship is primarily with him. I have to acknowledge Adrian's new team that I am now working with. Annah has been my main point of contact and she is excellent with her communication both to myself as the landlord and the prospective tenants. She is friendly and professional and listens to my requirements and acts upon them. She is easy to talk to and is willing to help as much as she can. I have also dealt with Suman who is also very helpful. And although I have never met or spoken to him, I know James is in the background doing the admin... The thing that impresses me is how much they work as a team. Usually when I speak to someone else, they know what I am talking about and any updates - and it is not about "notes" on the system, they have coordinated things in their daily meetings. This is a very professional outfit in my experience and a pleasure to work with. Thank you Annah and the team.

July 30, 2025
Unprompted review
Rated 5 out of 5 stars

Annah Enfields, Southampton

We would like to thank Enfields for helping us tenants find a property. Annah from the Shirley branch was very helpful finding us a lovely flat, which we are both very pleased with. She assisted with all of our questions and provided all the information we needed moving into the property as well as going above and beyond.

June 26, 2025
Unprompted review
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Rated 1 out of 5 stars

Enfields unreasonably hold my deposit in DPS and not allow me to view my contract

I rented an apartment with a flatmate through Enfields. At the end of the tenancy, we underwent a change of contract. Now a new tenant contract which started on 3rd July, 2025 was signed and a new pair of tenants were living in that apartment.

But the Enfields agents said they would not process my deposit refund through DPS and they also ignored my request to view the Change of Contract document.

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

Professional Service

Thank you Annah for all you're support during my time using Enfields you are a credit to the company very professional and understanding of what customer require thank you again xx

July 23, 2025
Unprompted review
Rated 5 out of 5 stars

Property lettings - Adrian

I am dealing with Adrian - who was very knowledgeable and helpful, as well as taking time to understand my needs for prospective lettings he will able to answer all of my questions. A great experience all round

July 23, 2025
Unprompted review

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