Customer Services quickly understood my request and expedited it efficiently and accurately. We have loved every site we've visited and recommend the discounts we've had because we were members. Our k... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Polite friendly and helpful, describes everyone we have met or contacted. It means a lot. We now have many more places we can visit and we look forward to meeting more very pleasant people at really i... See more
Company replied
I contacted Customer Services regarding tickets for Bolsover Castle I had bought to take my grandson as a surprise. Unfortunately, my daughter booked a holiday departing on the same day so I asked if... See more
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It was so great to be able to speak to an actual person who was friendly and helpful, dealt with my query efficiently, and confirmed everything to me in an email. Such a refreshing change from having... See more
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Company details
Written by the company
English Heritage cares for over 400 historic buildings, monuments and sites - from world-famous prehistoric sites to grand medieval castles, from Roman forts on the edges of the empire to a Cold War bunker. Through these, we bring the story of England to life for over 10 million people each year.
Contact info
United Kingdom
- english-heritage.org.uk
4.7
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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The English Heritage have a brilliant…
The English Heritage have a brilliant customer service team. They helped resolve an issue with activation of membership. They were responsive, courteous and friendly but mostly they were really kind in their approach.
August 8, 2026
Unprompted review
Reply from English Heritage
Hi Marie, thank you so much for your wonderful feedback! We’re delighted to hear that our Customer Service team was able to help resolve the issue with your membership activation.
It’s lovely to hear that you found the team responsive, courteous and friendly, but especially kind in their approach. We’ll be sure to share your kind words with the team!
Very easy live chat to change my…
Very easy live chat to change my membership after my husband passed away
August 8, 2026
Unprompted review
Reply from English Heritage
Thank you for taking the time to share your feedback. We’re very sorry for your loss, and I am happy that our team was able to make changing your membership as easy and straightforward as possible during what we appreciate may have been a difficult time.
Gabriella was so helpful
Gabriella was so helpful, and emailed temporary membership cards so we could visit sites whilst away on holiday.
August 8, 2026
Unprompted review
Reply from English Heritage
Hi Sarah, thank you so much for your lovely review! We’re delighted to hear that Gabriella was able to help and arrange temporary membership cards so you could continue to enjoy visiting sites while you were away on holiday.
We’ll be sure to pass your kind feedback on to Gabriella. We hope you had a wonderful holiday and enjoyed your visits!
Very helpful member of your staff !
Very helpful member of your staff !!
Resolved the problem with my membership card and organised a temporary one by email.
Customer Service FANTASTIC!!
August 8, 2026
Unprompted review
Reply from English Heritage
Hi Tony, thank you so much for your fantastic review! We’re delighted to hear that our team member was able to resolve the issue with your membership card and arrange a temporary one for you by email.
It’s wonderful to hear that you found our Customer Service fantastic. We’ll be sure to share your lovely feedback with the team!
Reply from English Heritage
Hi David, thank you for your review! We’re really pleased to hear that we were able to help and resolve your problem quickly. We really appreciate you taking the time to share your feedback!
Issue easily sorted without problem
Issue easily sorted without problem. Great service
August 8, 2026
Unprompted review
Reply from English Heritage
Thank you for your lovely review! We’re really pleased to hear that we were able to resolve the issue quickly and without any problems. It’s great to know you received great service, and we really appreciate you taking the time to share your feedback.
Customer service 5*
The customer service team were quick to respond to my query and solved the issue I had.
August 6, 2026
Unprompted review
Reply from English Heritage
Hi Miss Brown! Thank you for your review! We’re really pleased to hear that you were provided with all the information you needed to make your decision to visit. We hope you had a great time and look forward to welcoming you again in the future!
Was supplied with the information…
Was supplied with the information required to make the decision to visit
August 7, 2026
Unprompted review
Reply from English Heritage
Hi Keith, thank you for your review! We’re really pleased to hear that you were provided with the information you needed to make an informed decision about your visit. We hope you had a fantastic time and look forward to welcoming you again in the future!
Renewal
One of the reasons I was reluctant to renew my membership is because I knew the process would be a nightmare. And I was right
August 7, 2026
Unprompted review
Reply from English Heritage
Hi Reg, We’re really sorry to hear that renewing your membership was such a frustrating experience. That’s certainly not the experience we want for our members.
I’ve sent you a message to gather a little more information so that I can look into this further for you and hopefully help resolve the issue.
Reply from English Heritage
Thank you so much for your lovely review! We’re really pleased to hear you found our service helpful and quick. We truly appreciate you taking the time to share your feedback with us.
I spoke with Chelsea about my…
I spoke with Chelsea about my membership renewal and she was so very helpful and was able to give me what was a great renewal price I could afford. Chelsea is a credit to your organisation. Regards Barry Shaw
August 7, 2026
Unprompted review
Reply from English Heritage
Hi Lewis, Thanks for your kind review! We're so pleased to hear that Chelsea was able to provide such helpful assistance with your membership renewal. Thank you for sharing your positive feedback!
Kayleigh was most helpful
Kayleigh was most helpful, polite and efficient in sorting out the problem I presented and provided a welcome discount to my membership fee for the trouble caused by the problem. Thank you.
Full marks!
August 6, 2026
Unprompted review
Reply from English Heritage
Hi James, Thank you for your wonderful review! We're so pleased to hear that Kayleigh was helpful and efficient in resolving your problem. We appreciate you sharing your experience with us.
Interaction was quick and easy
Interaction was quick and easy. Helped me out with my query in no time at all.
August 7, 2026
Unprompted review
Reply from English Heritage
Hi Duncan, thanks for your review! We're so glad we could quickly resolve your query. We appreciate you sharing your experience with us.
awesome andy helped so much was…
awesome andy helped so much was brilliant thankyou again
August 7, 2026
Unprompted review
Reply from English Heritage
Hi Paul, Thanks for your review! We're so happy to hear that Andy provided such great assistance. Your kind words are truly appreciated!
Quick answer.
Got straight through to on line live chat and my query was resolved. Good customer service.
August 7, 2026
Unprompted review
Reply from English Heritage
Hi Angela, thanks for your review! We're so glad our live chat team could quickly resolve your query. We appreciate you sharing your experience with our customer service!
We have loved being members of English…
We have loved being members of English Heritage for many years but due to our age and mobility issues we cannot continue with our membership
August 7, 2026
Unprompted review
Reply from English Heritage
Hi Gillian, thanks for your review! We truly appreciate your many years of membership with us. We understand that circumstances change and are so grateful for all of your support.
kindness and availability
Nigel from Customer Service was incredibly kind and helpful in resolving an issue with my booking. Thank you so much for your outstanding support! 🙏
Olena .
August 6, 2026
Unprompted review
Reply from English Heritage
Hi Olena, thanks for your review! We're so happy to hear that Nigel was able to provide you with such kind and helpful support in resolving your booking issue. Thank you for sharing your experience!
Vailan provided a quick response to my…
Vailan provided a quick response to my request and sent a confirmation back that it has been done.
Very professional and friendly.
August 6, 2026
Unprompted review
Reply from English Heritage
Hi Caz, Thanks for your review! We're so happy to hear that your request received a quick response and this was handled professionally. We appreciate you sharing your experience!
Contacted English Heritage by live…
Contacted English Heritage by live chat. Problem was sorted in minutes. Excellent service.
August 6, 2026
Unprompted review
Reply from English Heritage
Hi Mr Harding, thanks for your review! We're so happy to hear our live chat team provided such excellent and swift service! Thank you for sharing your experience.
Klara was excellent....she dealt with…
Klara was excellent....she dealt with my request very professionally ...well done
August 6, 2026
Unprompted review
Reply from English Heritage
Hi Paul, Thank you for your wonderful review! We're so pleased to hear that Klara handled your request with such professionalism. We appreciate your kind words!
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