Customer Services quickly understood my request and expedited it efficiently and accurately. We have loved every site we've visited and recommend the discounts we've had because we were members. Our k... See more
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Polite friendly and helpful, describes everyone we have met or contacted. It means a lot. We now have many more places we can visit and we look forward to meeting more very pleasant people at really i... See more
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I contacted Customer Services regarding tickets for Bolsover Castle I had bought to take my grandson as a surprise. Unfortunately, my daughter booked a holiday departing on the same day so I asked if... See more
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It was so great to be able to speak to an actual person who was friendly and helpful, dealt with my query efficiently, and confirmed everything to me in an email. Such a refreshing change from having... See more
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Company details
Written by the company
English Heritage cares for over 400 historic buildings, monuments and sites - from world-famous prehistoric sites to grand medieval castles, from Roman forts on the edges of the empire to a Cold War bunker. Through these, we bring the story of England to life for over 10 million people each year.
Contact info
United Kingdom
- english-heritage.org.uk
4.7
Excellent
4K reviews
No recent history of asking for reviews
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My question was answered and I was able…
My question was answered and I was able to make the booking successfully. Thank you
August 10, 2026
Unprompted review
Reply from English Heritage
It’s great to hear we could answer your question and help you make your booking successfully. Thanks for taking the time to leave us a review!
Just to tell that the customer service…
Just to tell that the customer service Is very kind and helpful. Looking forward to come in England to enjoy my experience!
August 12, 2026
Unprompted review
Reply from English Heritage
Hi Marco, It’s great to hear you found our customer service team so kind and helpful. We look forward to welcoming you to England and hope you have a fantastic experience! Thanks for taking the time to leave us a review.
The problems were clarified and mostly…
The problems were clarified and mostly sorted out
August 12, 2026
Unprompted review
Reply from English Heritage
It’s great to hear we could clarify the problems and get most of them sorted for you. Please do get in touch if you still need something resolved further. Thanks for taking the time to leave us a review
Charlotte was a great help in the…
Charlotte was a great help in the online chat, and I really appreciated her help. Very quick to respond and solve the problem
August 12, 2026
Unprompted review
Reply from English Heritage
Hi Kyla, It’s great to hear Charlotte was able to help and get your problem sorted quickly. We’re really pleased you had a positive experience with our online chat. Thanks for taking the time to leave us a review!
My telephone call was answered promptly…
My telephone call was answered promptly and Joya was extremely helpful and a pleasure to deal with. Thank you
August 10, 2026
Unprompted review
Reply from English Heritage
Hi Steve, It’s great to hear Joya was able to help and that you had such a positive experience. Thanks for taking the time to leave us a review!
Understood my issue and sorted it out…
Understood my issue and sorted it out quickly
Thank you
August 12, 2026
Unprompted review
Reply from English Heritage
HI Alan, It’s great to hear we could get this sorted quickly. Thanks for taking the time to leave us a review!
The exceptionally helpful customer…
The exceptionally helpful customer service advisor Helen So who took so much trouble helping me to buy a gift membership for my daughter - her patience was amazing.
August 11, 2026
Unprompted review
Reply from English Heritage
Thank you for your lovely feedback! We’re so pleased to hear that Helen was able to help and went the extra mile when arranging the gift membership for your daughter. We’ll be sure to pass your kind words on to her.
Excellent customer service
I have been with English heritage for many years and visited some amazing places that I grew to love.
Due to age and infirmity I needed to cancel my monthly subscription. I emailed customer services and they responded the next day to confirm they had cancelled my membership and direct debit as I had requested.I really appreciate the ease and professionalism in their dealing with my request.
Thank you
August 11, 2026
Unprompted review
Reply from English Heritage
Thank you for your kind words and for being a member of English Heritage for so many years. We’re pleased we could make the cancellation process straightforward for you. It’s wonderful to hear about the amazing places you’ve enjoyed visiting over the years, and we really appreciate your support.
Quick positive outcome to membership query.
I was pleasantly surprised with the quick response to my email query about changing my membership payments from annual to monthly, and the ease with which this was expedited. The experience definitely encouraged me to remain a member.
August 11, 2026
Unprompted review
Reply from English Heritage
Thank you for your lovely feedback! It’s great to hear that your query was handled quickly and that changing your payment plan was straightforward. We really appreciate your continued support and hope you enjoy many more visits with us.
Renewal issues
Called to renew as online renewal not working for me. Lady on the phone was excellent, she sorted my renewal and advised how to sort my online issues
Recieved an email today advising that my online issues had been sorted, unfortunately that is not the case
August 11, 2026
Unprompted review
Reply from English Heritage
Thank you for your feedback. We’re pleased to hear our team member was able to help with your renewal, but we’re sorry to hear your online issues haven’t been resolved. We’ll request some additional information so we can look into this further and get in touch with you.
All’s well that ends well
All’s well that ends well. But: on the annual renewal letter, the specified contact email address did not work AND the second option given also failed. Could do better.
August 11, 2026
Unprompted review
Reply from English Heritage
Thank you for your feedback. We’re sorry to hear that the contact details provided didn’t work as expected. We’ll request some additional information so we can understand what happened and look into this further.
Cancellatin of Membership
The understanding and polte way your corresponfant dealtb with me
August 9, 2026
Unprompted review
Reply from English Heritage
Thank you for your kind feedback. It’s lovely to hear that you found our team member understanding and polite. We really appreciate you taking the time to share your experience.
Very poor start.
Well, we received three membership cards for a dual membership, and none of the cards bore either of our names. They were for three different people! You had 14 days to get our membership right, and now we have to wait another 14 days for the correct cards to arrive!
August 11, 2026
Unprompted review
Reply from English Heritage
Hi Alan, this is concerning to hear, and we’re sorry for the inconvenience caused. We’ve requested some additional information so we can look into this further and get in touch with you directly.
Asked a question which was answered…
Asked a question which was answered promptly. Many thanks
August 11, 2026
Unprompted review
Reply from English Heritage
Thank you for your feedback! We’re pleased we could answer your question promptly. We really appreciate you taking the time to leave a review and hope you enjoy your future visits with us.
Very easy to contact thru live chat.
Very easy to contact the team thru live chat and get queries sorted.
August 11, 2026
Unprompted review
Reply from English Heritage
Thank you for your feedback! It’s great to hear that you found our live chat easy to use and that our team could help get your queries sorted. We really appreciate you taking the time to share your experience.
A touch patronising and insincere
The reply to my email about the way I was treated at one of their sites was a touch patronising and insincere.
August 11, 2026
Unprompted review
Reply from English Heritage
Hi Max, we’re sorry to hear about your experience. This is not how we expect our visitors to feel, and we’d like to look into this further.
We’ve requested some additional details so we can get in touch with you directly and understand what happened.
Quick response
Thank you very much for your quick response and for applying the discount code to my membership. I truly appreciate your help!
I look forward to visiting English Heritage sites soon.
August 11, 2026
Unprompted review
Reply from English Heritage
Thank you for your kind words! We’re pleased we could help and get the discount code applied to your membership. We hope you have a wonderful time exploring English Heritage sites and enjoy your future visits!
What was particularly good about our…
What was particularly good about our visit was the thought that has been given to making a site accessible for someone in a wheelchair, and then the outstanding helpfulness of staff when we got there, also of course if any one has not been to Down House I would definitely advise them to put it on their bucket list, not only very interesting but you can actually get into the rooms to see everything in detail and also the written guide is really well set out so that you can use this as well as the audio guide.
August 4, 2026
Unprompted review
Reply from English Heritage
Thank you so much for your lovely feedback! We’re delighted to hear that you found Down House accessible and that our team were so helpful during your visit. It’s wonderful to know you enjoyed exploring the rooms and found both the written and audio guides useful. We really appreciate your recommendation and hope to welcome you back again soon!
I found the Members Area impossible to…
I found the Members Area impossible to use and I got very frustrated.
August 4, 2026
Unprompted review
Reply from English Heritage
Thank you for your feedback. We’re sorry to hear you found the Members Area difficult and frustrating to use. We’d really like to help. Please use the contact details via the link below, or our live chat, and a member of our team will be happy to talk you through it.
https://www.english-heritage.org.uk/about/contact-us-and-faqs/
Excellent on-line service for overseas visitors to England.
We live in Australia and have a 16 day pass on English Heritage during Sept. We needed some help with booking Stonehenge on our pass that will not be activated until we get to UK. WE requested and received
instructions and was supplied a promo number that I was able to us to book us for our preferred time.
This was excellent service.
August 10, 2026
Unprompted review
Reply from English Heritage
Thank you so much for your wonderful feedback! We’re delighted that we could help you arrange your Stonehenge booking and provide the information and promotional code you needed to secure your preferred time.
It’s great to hear that everything was straightforward and that you received excellent service. We hope you have a fantastic trip to the UK and enjoy your 16-day English Heritage pass!
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