English Elm Reviews 1,563

I got a discounted price and customer service was great.

Excellent price and service. Beautiful rug ..shipped quickly and well wrapped with caps on the ends to protect the selvedge.

Best price and wonderful quality! Was exactly what I was looking for. Very quick delivery.

There is an item on their website right now listed as available which I paid for last night, only to receive an email today telling me that said item is unavailable with no replenishment offer from the manufacturer. They don't have the item is fine but what is not cool is the fact that every contact that I have made with them has just ended up with me either speaking to a machine or receiving an email directing me to another email directing me to another email! It's absolutely frustrating and I really need to get my money back!!!
Guess what guys?
As you can see, English Elm has posted the usual AI generated response to my review while the same unavailable item which I was deceived into buying is still "in stock" on their website!!!

The Phillips Collection chess piece is fabulous and worth the wait. English Elm offered a great price and then explained there would be a wait because of demand. We agreed and are happy with English Elm.

Easy process. Love the mirrors

I am furious and disappointed about my order on Saturday. I asked if an item was in stock. I was assured there were 5 items in the manufacturers warehouse. I ordered the item 29 MINUTES later, and low and behold----received an email that it was magically OUT OF STOCK. I simply do not believe 5 rugs were sold in 29 minutes. This seems to be a pattern per the Better Business Bureau website and other negative reviews. they can hold your money while this item is on backorder, so it must be advantageous to them, or they have a very poor supply management system.

Although there was a delay in shipping due to lack of stock, I appreciated being kept informed
It all worked out well.
The pricing and packaging were very good.

After reading negative reviews related to late orders, I checked before ordering whether the item I wanted was in stock. I received a quick response that it was on back order, and a new shipment was due from the manufacturer in a few weeks, with only a few pieces still available. I decided to risk it. English Elm responded quickly to my inquiries for updates and, while it took a little longer than anticipated, they cannot send what they do not yet have. I am pleased with my purchase, it's just as described. I don't think we're used to websites these days that don't show "out of stock," which may account for so many negative reviews about having to wait for items.

i dont really know what would be better than faster shipping.

The desk was packaged very well.

My cheetah on acrylic stand was just what I was looking for!
Ordering was easy and item areived sooner than expected!

Beautiful rug! Better than expected.

The rug is super cute and exactly as described. Would absolutely order again. Very well-priced and so clean and unscented, we just rolled it right out and started using it!

The item I ordered was delivered promptly. And the price was reasonable.

I ordered a lounge chair and ottoman! Paid extra for secured shipping! At the day of arrival, I was told that the ottoman was unavailable!!!!!! Poor business practices! Poor communication, poor customer service! Will never do business with this company And I would not recommend this company to my dog!!!!

kept me updated even though the rug was sold out after i bought it and kept me in the loop about restocking.

Easy from beginning to delivery.
Love the quality and beauty of our chair.

Purchased one of these lamps but couldn’t locate a mate anywhere. English Elm gave me clear & honest information on when it would arrive. We had a bit of a wait, but it arrived beautifully and before it was scheduled to get here! Thank you, English Elm!