We love our counsel table; it’s exactly what we were looking for and is a beautiful solid piece for a great price. I was slightly disappointed after making the purchase to find out it was out of stock... See more
Company replied
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Review summary
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First, I want to say I LOVE the rug - the color and materials are wonderful. It is soft, laid flat quickly with no wrinkles and is exactly as the picture colors showed. The reason I deducted a star is... See more
Company replied
Kept me informed of delivery. Was disappointed that it did not show out of stock till after order was placed. Overall restocking did not take long!! Would recommend shopping here. Prices are great!!... See more
The rug is lovely and just as described. I was confused however by the lack of information about shipping. When l asked for clarification l was told to expect delivery in 5-7 days. A rug arrived the... See more
Company replied
Company details
- #135 of 166 best companies in Furniture Store
Written by the company
Whether you're looking for a signature heirloom item to pass down or something to fill out your modern loft, English Elm has both transitional and contemporary furniture and home goods covered!
Contact info
Chicago, United States
- 312-487-1356
- sales@englishelm.com
- englishelm.com
4.0
Great
2K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shortly after I placed my phone line…
Shortly after I placed my phone line order I was informed that it was out of stock. I was given the option to wait until new stock arrived which at the time was January or February. That was alright with me. I was pleasantly surprised when received an email stating that the mirror was on its way. I received it early November. It’s beautiful and I’m very pleased that I waited.
November 11, 2025
Quality bench and when the item was not…
Quality bench and when the item was not shipped out in a reasonable time their customer service corrected it promptly.
November 5, 2025
Ordering was easy but I didn't get the…
Ordering was easy but I didn't get the shipping info from you until after the had been delivered
November 5, 2025
The lamps arrived safely packaged
The lamps arrived safely packaged. I paid insurance just to be certain. The lamps are beautifully robust. Happy with the purchase!
November 3, 2025
excellent coffee table
excellent delivery, product, description, materials, value for the money, i just can't say enough good things. The thing came neatly packed and there was virtually no assembly needed, it's a solid piece of furniture that is sure to last for years to come and the surface of the table is very easy to clean. i just love it!
November 3, 2025
I have not even received this item yet!
November 11, 2025
Reply from English Elm
Hi Amy we’re so sorry you haven’t received your item yet. We completely understand how frustrating that is, and we’re checking on your order right now to provide an update. Please email us at sales@englishelm.com
with your order number so we can prioritise your case and make sure it’s resolved as quickly as possible.
A great rug for many rooms
The rug arrived wrapped well and in perfect condition. The colors are exactly as pictured online and brighten my dining room. The rug is easy to keep clean and vacuum.
November 3, 2025
Perfect size
Perfect size, very nice weight (in hand), nice bubble in the bottom. Each is unique.
November 8, 2025
All good.
There was a terrible issue with customs: my item was shipping from overseas. They did handle it, but I'm unhappy that I had to provide my social security number for the US customs for release. But all is well that ends well. The piece arrived safely and I'm happy with it. I'll definitely use this seller in the future because they are responsive and pricing is good, but I'll be making sure to find out if it's shipping from overseas first.
November 3, 2025
Excellent price/experirncr
November 1, 2025
Great purchase experience
I like that I was able to pre-order an out-of-stock item.
And customer service was very responsive.
November 7, 2025
This is a horrible company
This is a horrible company. I ordered a lamp it was supposed to have been cleared for delivery. Then I got a message saying it's out of stock. I contacted them and told them I want my money back. They said no will put it on backorder. I want my money
November 7, 2025
Unprompted review
Reply from English Elm
Hi Donna, we’re truly sorry for the frustration you’ve experienced with your lamp order and the confusion regarding its stock status. We completely understand how upsetting this has been, and we want to make things right. Please email us at sales@englishelm.com
with your order details so we can prioritise your refund request and ensure it’s resolved as quickly as possible.
I understand yes that what I ordered is…
I understand yes that what I ordered is a faux rug, but it looks so fake and it is so very thin. There’s nothing you can do to fluff it. The color is so wrong. It is not taupe at all.
November 3, 2025
Reply from English Elm
Hi Pamela, we’re so sorry to hear that your rug didn’t meet your expectations. We understand how disappointing it is when the color and texture don’t look as expected. Please email us at sales@englishelm.com
with your order details so we can review your case and see how we can help resolve this for you. We truly appreciate your feedback as it helps us improve both our products and descriptions.
Great company to buy from prices are…
Great company to buy from prices are better then other vendors
November 2, 2025
Great customer service!
November 2, 2025
There was a supply chain issue with my…
There was a supply chain issue with my order and company kept me informed!
November 1, 2025
Dirty chair
Almost a month for delivery. After I emailed about a shipping date, I received a shipping notification. Never a reply. The chair arrived dirty. I emailed them about it — no response. No phone number on their website to reach them. Very, very disappointing.
November 3, 2025
Reply from English Elm
Hi Mary, we’re so sorry for the long wait and for receiving a dirty chair—that’s absolutely not the experience we want for our customers. We also apologize for the lack of communication and difficulty reaching us. Please email us at sales@englishelm.com with your order details so we can make this right and arrange a solution as soon as possible. We truly appreciate your patience and feedback.
Lower prices - great customer service
I got a discounted price and customer service was great.
November 3, 2025
Great rug..great price..
Excellent price and service. Beautiful rug ..shipped quickly and well wrapped with caps on the ends to protect the selvedge.
November 3, 2025
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