The English Grocer Reviews 

Terrible. I ordered a gammon ham the 2nd of November. I dont know where is it. No informations, nothing. Simply missing. I‘ve already paid.
Dont trust them!

UPDATE:
This must be a kind of Christmas miracle! The parcel has finally arrived, 2 days before Christmas. What was originally purchased for an "end-of-summer" party has first been postponed to Halloween and will now finally be enjoyed during a Christmas merrymaking.
Nevertheless, let's be fair where fairness is due: the packaging was very good, especially for the glass bottles, who were wearing a kind of inflated plastic coat, which protected them from any damage. They also added a second parcel into the first one to prevent any weight-related issues. I am therefore very happy to finally have something positive to write about - and one more star to give.
Finally, will I ever order again from this company? Well, I am not sure about that. Even though I finally do not think that their goal is to scam their customers (and I do feel quite bad for the poor team working there and getting all those furious customer complains), they still are very disorganized, they also seem to have major logistical issues and their communication - even though very polite when you happen to get a response - is quite poor, as you (the client) will be the one tracking them down to get updated.
Anyway, this is a Christmas story with a happy ending. Thank you.

*******

This will be my very first 1 star review. I usually do not do 1 star, as there usually is at least something positive to write about, even if the experience as a whole was rather bad. But I am afraid that, this time, I just have nothing positive to say.
Three months. It has been three months. Original order was placed on September 16th (#2030). I chose a delivery date about one week later, waited and...nothing. Waited another week – still nothing - Oh, and by the way: do not imagine that they will get in touch with you to let you know about what went wrong - oh no. YOU will have to get in touch. Multiple times. After several e-mails, a new delivery date was promised for October 24th, then October 30th and then...nothing. I checked the order status online just a minute ago, and it is still planned for October 30th. Logistical and/or technical issues are one thing. I can live with that, especially if the business gets in touch with you, explains the situation, gives you a new delivery date and, most importantly, keeps its promise. But this? This is on a whole other level of “we-don’t-care-ness”.
I am truly disgusted. On my first visit, it looked like a nice little business with many great products, and my naïve little self did not imagine for a second that they might be scamming their clients. Well, I should have read the reviews first. This was a rather expensive lesson to be learned. Of course, I will not order again and also warn friends and relatives who enjoy these products to keep away from this business. As for myself, I guess that I will going back to stuffing some yummy British products into an already overfull suitcase on my next visit to Great Britain.

I was wondering where my order was, expecting it would have arrived by now. It was by chance I came across these comments and reviews. And now I dread I've been conned and my christmas will be ruined by these people. I have emailed them but have no reply!! Not many positive reviews here, and perhaps written by themselves. So to be honest I'm not going to waste my breath on this one, but let my lawyers handle the matter.
Do not go near these people, Only use the 2 Brit online shops who are far far better, honourable and trustworthy, than these, even if they do not offer certain things

A very disgruntled customer.
Derek Jones

This is a fraudulent business!
DO NOT ORDER FROM THIS COMPANY! It is a complete scam you will loose your money and not receive your order!
I made an order on October 30th and still haven’t received it or the refund I requested. I emailed countless times, asking for a refund still nothing. This is a completely fraudulent company and I regret trusting them.

Ordere in October the 8 and am still waiting . I needed it for Thanksgiving and it never came even tho they promises to me . Since then it has been Silent . I can e-mail so much I want ,and will never get an answer. I paid ,180.00 sfr. for the order . I am realy quite mad .

I cannot warn you enough of this company. It is a complete con and if you don’t want to lose your money, don’t use it! I made an order on May 20th and still haven’t heard anything from it. I emailed countless times, even told them I would get lawyers involved and still nothing. When you write a review, I find it laughable that they respond by asking for your reference as you can’t reply! Just another way that they look like they care but in reality don’t reply to emails. Absolute con and have spoken to other people who have used this company and all say the same.

As I have already posted, my order was placed and confirmed 2nd August, payment made 18 August and finally confirmed as matched with the order on 8 September. First partial delivery of perishables received 6 October, remainder after several unanswered E-mails and phone calls and finally speaking to Max on October 24, the last part of the order arrived October 27. Three months after the order !
It really is just too arduous dealing with all of this as I would really have liked to rate at least "4" as the choice of products is excellent and Max does appear to be trying very hard, but the result is just not there.
Sorry !

This was supposed to be a bday present for me in November 2023. The goods were never delivered, several emails exchanged with theenglishgrocer(at)gmail.com and hello(at)englishgrocer.ch, apologies about the delay were shared, request to cancel the order and refund the credit card was communicated from my end and confirmed from the vendor. Result one year later: I thought the order was cancelled as requested and confirmed via email but the credit card has not been refunded, UPS confirms that parcel was never delivered, vendor impossible to reach and customs are asking me to pay CHF 311.45. A total nightmare that is still ongoing for a cancelled order.

Delivery received, a couple days later than stated, but well packaged and everything was there as expected. Will use again for next crumpets and baked beans cravings!

Excellent products.

Once I had the contact (WhatsApp) number, all flowed seamlessly. Very friendly service and was a pleasure to receive the top-quality products.

+: Good selection, great service, delivered fresh in a well-suited box

-: I didn't set a delivery time proposal but will know better next time (my fault)

Much like other people this was a very poor experience, I ordered in May and finally part of our delivery arrived in September, the rest was refunded. This was after multiple emails and long winded excuses.

Almost complete lack of communication (safe for one exchange back and forth after weeks and many emails. Product paid for and still not arrived despite clear promises. Stay away!!!

Ordered more than 20 days ago, paid immediately via credit card, no confirmation of received payment, no status updates, no delivery. Wrote 2 times to customer service (via chat and email) to get updates, no answer. Disappeared.

Update 26/09/2023: after a couple of email exchanges, now parcel is finally on its way. They definitely need to improve the communication process with the customer (maybe automatic and prompt notifications on the status of the order could help), but at least they acknowledged the disservice and apologised for it. I'm now eager to taste my order.

The seller answers emails with delay, he promised a new delivery date but nothing happened. I have ordered from this seller before with no problem and I do not understand why the quality of the service degraded since the last time I have ordered.

UPDATE:
looks like the order has been shipped. I don't have an issue with delays, it is a widespread problem these days but I think the seller can improve the communication with clients: reply faster to e-mails and give more realistic timelines for the delivery.

If it is all good with the order I would order from this seller again.

It’s a real luxury to be sitting in my apartment in Switzerland enjoying the best gluten-free crumpets ever

Select, order, receive, no complications

We placed an order at the end of May and still have not received it. We have sent many e mails and still have not received our order. We do not recommend this company.

Good range of products (including Dorset Tea!).
There were some problems with the courier, but the company was very helpful in resolving them, so still five stars.

Received my sausages nice and chilled overnight - great service!

Lots of options. Fast response. Friendly customer service. Received my orders in great conditions, perfectly packed! I will recommend this company to my friends. Thank you, English Grocer!