The English Grocer Reviews 

From the moment the order was placed there were problems.
The company was initially very good to respond when I requested additional items to be added to the order and obviously happy to take extra money.
That's where the good experience ended.
The order then took over 2 months to get to me.
They couldn't even get my address correct and blamed the delivery company.
After speaking directly with the delivery company it became apparent that it wasn't their fault but lay firmly with the 'englishgrocer'.
Eventually, when the delivery arrived half of the items were spoilt and were inedible. Items were also missing or replaced with cheaper items.
After numerous attempts at contacting them, they have been continuously evasive, blaming many reasons why they couldn't issue the refund, they have now stopped replying to my emails.
They are an unscrupulous, untrustworthy company that should not be allowed to continue trading.
I recommend anyone stay away from them and order elsewhere.

We placed an order over one month ago and have not received our merchandise yet. The amount owed was charged to our credit card. The English Grocer has not been answering several e mails requesting an update. They do not answer the telephone number listed on their website.

I am really surprised this company is still going. After having a disaster at Christmas I am not using them anymore. Max made me feel like I was the only one who was having problems - obviously not. Do not waste your money- they don't deliver and, if they do ,things are missing or out of date. When I complained and asked for my money back they got very angry and wrote me nasty emails. Just awful.

My son has still not received his order in Switzerland after 2 months and it was meant to be for his birthday and they have had my monies which were debited out of my account straight away. They don't return emails or any contact

Order 1769

Stay away. Although TEG has a great potential market, they are incapable of running a business. Unanswered emails, incomplete deliveries, delayed delivery and on the whole , dishonest. When paying by credit card, they debit your card before having any product to ship! After several weeks in spite of promised delivery, "zilch,nada, nothing"
I informed them that I was requesting a chargeback through a complaint via my credit card.
In view of the history you can read here on trust pilot, credit card companies should remove their facilities.

Following the change of ops team I received finally my order and the customer service really improved. Product arrived in order :)

Ordered in October 2022 after I complained more than once and asked when am I supposed to get my paid (91sfr) for goods.They fobbed me off each time and after my last mail sent in May 2023, they sent me yesterday three Pakets of dry soup and a bottle of sauce ‼️
Worst service ever.

Generally delivers, sometimes after months.
Only replies to emails when you write a bad review.

The only place where you can get some difficult-to-obtain English products when you live in Switzerland. This should be sufficient for a good rating but on top of that prices are correct and service efficient.

Friendly and helpful as always. Definitely recommend! It's a pleasure to support a family store. Will be shopping there again. Thank you and best wishes x

Save yourself a load of hassle and avoid, do not order!

Made an order end February, paid 9th March. Stopped receiving any updates after this. I asked for an update on the 15th, 22nd and eventually asked for a refund on 24th due to no responses. Update- I did receive my order and there was a problem with my requests for updates being spam filtered. I didn’t love the service or delivery times, but there were mitigating circumstances.

Ordered beginning February abd paid....still waiting for the goods

I had a horrendous experience with The English Grocer. They promised to deliver a service,
but never followed through with their promises. Despite repeated attempts to reach out and
get updates, I was left feeling frustrated and disappointed.

The company's representatives were unresponsive and unhelpful. They would promise to get
back to me with updates, but never did. It felt like they were stringing me along, just to
keep me as a customer.

After months of waiting, it became clear that The English Grocer was not going to deliver on
their promises. I had wasted my time and money, and was left with nothing to show for it. It
was a frustrating and disappointing experience that left me feeling like I had been scammed.

Overall, I would not recommend The English Grocer to anyone in need of reliable and trustworthy
service. They make promises that they cannot keep, and their lack of communication and accountability
is unacceptable. Save yourself the hassle and look for a more reliable service elsewhere.

My order arrived much too late, was incomplete, very badly packed so that some of the items were squashed and what is more past their sell by dates.
I contacted the seller numerous times before I was finally informed that I would be reimbursed. However, I never received a reimbursement even though I contacted them again and again to remind them. It has now been over two months and am still waiting.
I wish I had read the bad reviews before placing my order as it seems I am not the only one who is disappointed.

Great service, nothing is too much trouble.

First order arrived incomplete, with no communication from the vendor. I had to contact them multiple times to be informed that they did not have the other item, so they offered me a credit to place another order. I placed another order... and heard nothing for two months. I emailed them nearly 10 times, and had to escalate to the Consumer Protection Agency in order to receive a refund (although I never heard from the company via email). The service is borderline criminal and I can't recommend them at all.

The process took too long from the point of order to receiving the goods, with my needing to get in touch to see what was happening in between. But ultimately it was resolved and I got my order. I would use them again providing delivery was more efficient. 4 weeks is too long

I made an order on the 10th of December and still haven’t received it. Asked for a refund if they were not going to deliver it. Emails remain unanswered, chat ignored and now their phone number is not valid so can’t even call them!

Awful never received any goods or my money back 165chf after 4 months. Still waiting 🤬