ENGRAVERS GUILD LIMITEDReviews 

240
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the beautiful presentation and excellent engraving. Many people highlight the exceptional customer service, describing it as friendly, accommodating, and efficient, with prompt communication and support. Reviewers are also very satisfied with the fast delivery, often receiving their orders quickly and well-packaged. However, some customers also noted issues such as receiving damaged items or incorrect engravings, which were typically resolved quickly by customer service. A few other people also felt that the company sends too many promotional emails after an order is placed.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many describing items like engraved glasses,... See more

Quality

Customers had positive experiences with quality, with many reviewers expressing delight and satisfaction with... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the incredibly quick... See more

Order

Customers consistently note positive experiences with order, praising the ease of online ordering and the... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the quick response times and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was looking for something to give my wife for our 15th (Crystal) wedding anniversary. I looked at many online frames, both Ebay and Amazon, and this looked far better quality. I wasn't disappoi... See more

Rated 5 out of 5 stars

Wow! What amazing, friendly and accommodating customer service. I had a small problem with the engraving and the team at Engravers Guild sorted it out instantly. Super courteous, and super e... See more

Rated 5 out of 5 stars

Beautiful engraved solid oak frame, very pleased with my purchase. Very good value for money. Highly recommend the optional presentation box to make the gift even more special. Excellent commu... See more

Rated 5 out of 5 stars

I’m so happy with my order, (personalised engraved whiskey glasses) Maddie was so responsive and with several emails and tweaks helping me with my design, the glasses have arrived and are perfect!... See more


Company details

  1. Gift Shop

Written by the company

Engravers Guild draws on the heritage of over 100 years to deliver beautifully engraved gifts that realise our philosophy; Art in Gifting


Contact info

4.8

Excellent

TrustScore 5 out of 5

240 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.8

All reviews

(240)

86 reviews in the last 12 months

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Rated 5 out of 5 stars

silvetr locket and chain

My locket and chain arrived yesterday. It's beautifully crafted and the quality is excellent. The added option to upload a photo just made it extra special.

November 22, 2024
Unprompted review
Rated 5 out of 5 stars

Really impressed

Really impressed. Ordered Saturday....delivered Tuesday. Ordered a locket for my Girls Christmas present and it was packed in a lovely box, the lot. WILL USE AGAIN. Thanks Guys.

November 8, 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful Products, Excellent Customer Care

I ordered two engraved whiskey glasses which arrived swiftly and were packaged beautifully. The quality of the glasses & engraving was brilliant. There was a small error in one of the engravings, but the customer care team responded quickly and sent a whole new order out, which arrived perfectly the very next day. Absolutely brilliant, thanks so much!

October 22, 2024
Unprompted review
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Rated 5 out of 5 stars

So happy

Very smooth communication and the locket I bought is so so beautiful the photos are great quality and I’m so happy with it.

Thank you so much ❤️

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

Problem with my order

I had a problem with my order but customer service sorted it out wonderfully. My order of engraved contemporary wine glasses in a luxury box looks fantastic.

September 19, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service. Ordered 2 engraved whisky glasses but unfortunately one got broken in transit. In less than 24hrs we have received a replacement glass completeing the set. They are beautifully engraved and presented. Thankyou !

September 27, 2024
Unprompted review
Rated 5 out of 5 stars

A great experience

A great experience. I purchased an engraved hip flask as a gift. I am truly delighted with both the purchase and the service from this company. Brilliant delivery time, great price. I won't hesitate recommending.

September 11, 2024
Unprompted review
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Rated 5 out of 5 stars

professional and friendly

Super fast delivery of a pair of silver cufflinks and pocket watch. Both arrived in beautiful boxes and packaging. A small issue with one of the cufflinks was swiftly dealt with in a friendly and professional manner. The returns policy is easy and communication with the company personal. Will I use this company again....definitely.

August 26, 2024
Unprompted review
Rated 5 out of 5 stars

Seriously surprised

I don’t usually write reviews but I thought I had to for this company. I used them three times within 2 weeks for wedding gifts. I was worried about delivery lead times and I was ordering very fragile items so I was worried they would arrive damaged. All three orders arrived within 2 working days and the packaging was so professional. I was seriously surprised about the quality of the items and how much effort went into packaging them. Thank you Engravers Guild. I now have a trusted company I will be using for future gifts.

August 29, 2024
Unprompted review
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Rated 5 out of 5 stars

Excellent Service

We've just had great service from the Customer Service at Engravers Guild. Unfortunately, after placing a last minute order for delivery in the next 2 days, (hopefully) I had to request an amendment to the engraving detail. Because I emailed straight away I received a very helpful email telling me the information had been changed and was there anything more they could help me with - amazing! The final product was beautifully presented and arrived as promised in the 2 days. Thank you Engravers Guild.

August 19, 2024
Unprompted review
Rated 5 out of 5 stars

First class service

I organized a silver photo frame for our 25th anniversary
I was worried it might not arrive in time so i contacted them and they made sure it was expedited
The produce was excellent and was a big hit with my wife
The service was excellent and I have no problem in recommended this first class company

August 8, 2024
Unprompted review
Rated 5 out of 5 stars

Personalised cuff links

Last weekend was my nephew’s wedding in Cheshire, it was a beautiful day for the happy couple.
One very important and beautiful person was missing the grooms mother and my dear sister. She sadly passed away 20/4/24 after an 8 week diagnosis of pancreatic cancer after no initial symptoms.
I got the idea of the personalised cuff links with her name engraved on the Thursday night prior to the wedding and I paid for the next day delivery. I never told anyone about my purchase until her name was mentioned at the wedding to which I said she’s here on my wrist. I can’t tell you how many positive messages and lovely comments I received so a huge thank you for the quality of your work and promptness getting them to me in time. The way they were presented in the gift box was also very special.
I would definitely recommend to friends and family.
From a very satisfied customer

August 1, 2024
Unprompted review
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Rated 5 out of 5 stars

Very impressed

I don’t usually write reviews but the service from this company was so good that l have made an exception. Super fast completion and delivery of order, excellent presentation, coupled with a personal message from the founder on placement of order, combine to make shopping with this company a pleasure

July 10, 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful engraving, great customer service

I was a bit dubious when ordering two silver engraved frames from a company I didn't know, but oh my goodness they are so lovely, beautifully engraved, and the packaging is well worth the upgrade it really makes them such a special present! I had some queries so emailed them and they were very quick to reply! It's not often I feel like writing a review, but I had to!

July 31, 2024
Unprompted review
Rated 5 out of 5 stars

Superb quality! Would use them again for sure!

We hadn't used Engravers Guild of London before. We wanted a gift for our Son's 50th Birthday and chose a glass tumbler in an English Pewter base. We weren't quite sure what to expect but it's absolutely superb quality and beautifully engraved! It's also wonderfully presented in a soft black bag, within a great presentation box, which itself also screams 'quality'! Even the gift card, embossed with our message, within an envelope, are all of high quality paper, not the cheap and nasty stuff one usually finds. We can't wait for the weekend, when our Son will open it! We just know he is going to be mightily impressed, just as we are.
We've not used you before but you are now top of our list should we need any more gifts like this.

June 19, 2024
Unprompted review

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