UK ENIC delivered a professional service to me. I was kept updated of the progress of my application via email notifications and the turn around time was faster than I had anticipated. Their online po... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I recommend everyone from another countries, who wants to prove any education achieved outside from the UK, to use UK ENIC service. Their service works perfectly and all on time. I am very sati... See more
Company replied
Enic is the fastest way in the UK to have a comparability statement. The service was really fast, I applied Monday and got my statement the week after; the customer service was amazing as well. They... See more
Company replied
Very convenient service. Easy and cost benefit for non uk residents since its fully digitalized. no need of postal service at all. Im very satisfied with UK Enic service.
Company replied
Company details
Written by the company
(We are not connected with ENIC Sports Inc) The UK's national organisation for recognising international qualifications and skills. Formerly known as UK NARIC UK ENIC is a leading information service provider offering impartial, trusted judgement on international qualifications. Our services have been developed to ensure that the skills, competencies and qualifications of those coming to the UK to work, study, practice or settle are recognised at the appropriate level. UK ENIC also supports every university in the UK, all colleges that admit international students, employers, professional bodies, UK Government departments, and immigration advisers understand more about educational, vocational and professional systems outside the UK. UK ENIC is the designated United Kingdom national organisation for the recognition and comparison of international qualifications and skills. We perform this official function on behalf of the UK Government. Operating under contract to the Department for Education (DfE), UK ENIC serves as the UK’s information point on the recognition of overseas qualifications. We also provide the only official source of information on international education systems and qualifications attained from outside the UK, as prescribed by the Lisbon Recognition Convention. UK ENIC is part of the European Network of Information Centres (ENICs) and the wider ENIC-NARIC network. The United Kingdom is a signatory of the Lisbon Recognition Convention which obliges the signatory nations to make arrangements for recognising qualifications across borders and to provide information on education systems and higher education institutions. UK ENIC provides these services.
Contact info
Suffolk House, 68-70 Suffolk Road, , GL50 2ED, Cheltenham, United Kingdom
- 0330 912 0030
- info@enic.org.uk
- enic.org.uk
4.5
Excellent
399 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
After I submitted everything following…
After I submitted everything following the guidelines, they sent the statement faster than I expected.
November 1, 2025
Unprompted review
Reply from UK ENIC - formerly UK NARIC
Thank you for your review and comments, Leigh.
We're delighted that you're so happy with the service.
Kind regards
UK ENIC
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Transparent and straightforward…
Transparent and straightforward process. Easy to apply.
August 29, 2025
Unprompted review
Reply from UK ENIC - formerly UK NARIC
Thank you for your review and comments, Oleg.
We're delighted that you found the service straightforward and easy to apply for.
Best wishes
UK ENIC
About everything thank you.
November 7, 2025
Unprompted review
Reply from UK ENIC - formerly UK NARIC
Thank you for your review and comments, Mohammad.
We're delighted that you're so happy with the service.
Best wishes
UK ENIC
Very convenient service
Very convenient service. Easy and cost benefit for non uk residents since its fully digitalized. no need of postal service at all. Im very satisfied with UK Enic service.
November 1, 2025
Unprompted review
Reply from UK ENIC - formerly UK NARIC
Thank you for your review and comments, Poorni.
We're delighted that you found the service so convenient and easy to use.
Best wishes
UK ENIC
Very quick and reliable 👍
December 2, 2025
Unprompted review
Reply from UK ENIC - formerly UK NARIC
Thank you for your review and comments, we're delighted that you're so happy with the service.
Best wishes
UK ENIC
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How can I love your service?
How can I trust or appreciate this service anymore?
You downgraded my bachelor’s degree to “higher education only,” even though I worked incredibly hard for it — much harder than what it takes to earn a bachelor’s degree in the UK.
And my master’s degree, which I completed after two years of nonstop effort and sacrifice, was reduced to the level of a bachelor’s degree. That feels completely unfair.
Honestly, what I achieved in Afghanistan was far more difficult. If I had studied in the UK, I could have earned the same qualifications with much less struggle.
November 20, 2025
Unprompted review
Reply from UK ENIC - formerly UK NARIC
Thank you for your comments.
We're sorry that you are disappointed with the outcome of your Statement of Comparability.
We have requested further information via Trustpilot, to respond to you personally, however we have not received a response.
For general reference, details of how we evaluate your qualifications can be found here: https://www.enic.org.uk/individuals/how-we-check-qualifications
For clarification over how we established the comparability for your specific qualifications, please refer to: https://www.enic.org.uk/individuals/reassessments
Kind regards
UK ENIC
Totally Disappointed
I would like to provide feedback on my recent experience with your qualification assessment service.
I am disappointed that my higher education qualification, which was fully taught and examined in English, was not accepted as evidence of English language proficiency. Although my medium of instruction and assessment was English throughout my degree, the report still states that my English does not meet the standard of UK GCSE English.
Your website and guidance documents do not clearly mention that qualifications studied entirely in English may still be rejected for English language equivalence. This lack of transparency made the process confusing and, in my view, unfair.
I invested both time and money into this assessment expecting a clear, transparent evaluation process. However, the outcome feels inconsistent with the information available to applicants.
I would strongly suggest that UK ENIC update its website and application guidance to clearly explain its policy on English language equivalency and the criteria used for determining it. This would help future applicants make informed decisions and avoid unnecessary costs.
November 6, 2025
Unprompted review
Reply from UK ENIC - formerly UK NARIC
Shafiq, thank you for your comments.
We are sorry to read that you are unhappy with your outcome.
The purpose of the service is to establish if a qualification is eligible for comparability, and equivalence information is not published online via our website.
We have requested further information via Trustpilot, to look into your case further, however we did not receive a response.
You can find details of our complaints process here: https://www.enic.org.uk/contact-us/complaints
Please note that the UK ENIC services do not comment on English language proficiency, which should not be confused with comparability of school level qualifications to GCSE.
Kind regards
UK ENIC
Statement of Comparability
I wanted a Statement of Comparability. There were problems with the process. I tried everything on my end to resolve them. UK NARIC sabotaged everything. That's why it's so bad.
October 15, 2025
Unprompted review
Reply from UK ENIC - formerly UK NARIC
Steffen
Thank you for your comments.
We were unable to process your application due to an issue you were encountering in your specific location accessing the Government payment gateway, which unfortunately we do not have any control over.
Payments must be made via the Government payment gateway online, and we are not able to accept payments in other methods.
We are sorry that you were not able to proceed, however this matter is outside of our control.
Kind regards
UK ENIC
In the UK
In the UK, a major issue exists regarding the comparability of English qualifications. They only recognise English from Ireland, Australia, the United States, and Canada. For applicants from other countries, they claim the level of study does not meet their standards. Despite this, they still charge a fee and then state that the applicant is not qualified in English. This is frustrating, especially since English is the only requirement we need assessed — everything else is fine. It feels like this department is just taking money without providing real services.
September 25, 2025
Unprompted review
Reply from UK ENIC - formerly UK NARIC
Dear Ahsan.
We are sorry to read that you are unhappy with the service.
Thank you for responding to our request for further information. We were unable to locate your account based on the information you have provided and have sent you an email. Please respond to this email to allow us to investigate your complaint further.
Full details of our complaints policy and procedure can be found here: https://www.enic.org.uk/contact-us/complaints
Kind regards
UK ENIC
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I am writing to express my absolute…
I am writing to express my absolute outrage and deep dissatisfaction with the appalling service I have received from UK ENIC. My experience has been nothing short of disgraceful characterized by shocking delays, dismissive and unhelpful staff, and a complete lack of professionalism or accountability.
I applied for a Statement of Comparability fiver months ago and only received it about three weeks ago. I received nothing but silence, confusion, and excuses. Your so-called “customer service” is a joke every interaction I’ve had has been met with rudeness, condescension, and a total unwillingness to listen or assist. It is frankly unbelievable that an organization tasked with something as important as credential recognition can operate with such incompetence.
Because of your failure to process my application in a reasonable timeframe, I lost a job opportunity that depended on this document. Let that sink in, a job I worked extremely hard to secure, gone, because your staff couldn’t be bothered to do their jobs or even communicate properly.
The complete lack of transparency, accountability, and basic courtesy I’ve encountered is unacceptable for any organization, let alone one operating under government endorsement.
Your organization’s inefficiency and poor treatment of applicants have real consequences — financial, professional, and emotional. I suggest you take this complaint seriously
I expect a prompt and professional reply … for once
June 7, 2025
Unprompted review
Reply from UK ENIC - formerly UK NARIC
Dear Leah
We are sorry to read your comments and dissatisfaction regarding your experience in using a UK ENIC service.
We have written to you directly, having investigated your complaint.
We would like to address the following points:
- Whilst the outcome of your application for an Early Years Statement did not provide the outcome you were seeking, we have reviewed your application and qualification thoroughly, based on the documentation you have provided to us.
- The timeframe for the service is based on all required documents being provided to complete the assessment of all qualifications added to your order. We did need to request documents to be uploaded to your application on multiple occasions.
- Whilst the application was submitted on 16th June 2025, we did not have all required documents to proceed until 29th August, with your order being completed on 19th September (20 working days).
- It is important to clarify that UK ENIC does not determine eligibility for employment or professional registrations. Our role is to provide independent comparability advice based on the evidence submitted, and for this order, to map learnings against criteria set by the Department for Education.
- Unfortunately, as insufficient course content was provided, it was not possible to determine that your qualification met all the criteria set by the Department for Education
- We have fully reviewed the telephone calls with our customer service team, and are satisfied that our staff were consistently polite, professional and helpful and noted that you appear to have been satisfied with the customer service received during each interaction.
Based on this evidence, we do not find any evidence to support the concerns raised in your review.
Kind regards
UK ENIC
I am extremely disappointed with the…
I am extremely disappointed with the ENIC service. It has now been over two months since I paid my fee to receive my statement of compatibility, and I am still waiting. Despite the fact that I attended well-known and accredited schools in the United States, there seems to be a new issue with my documents every time I check in. Instead of moving forward, the process feels like it’s going backwards.
I expected a professional and straightforward evaluation of my documents, but the experience has been frustrating, unorganized, and completely lacking in transparency. After paying a significant fee, I should not still be stuck in limbo without clear communication or progress. I cannot recommend this service to anyone looking for timely or reliable assistance.
Unfortunately, you won't even be able to choose an alternative service because apparently there aren't any in the UK.
September 22, 2025
Unprompted review
Reply from UK ENIC - formerly UK NARIC
Jamie, we're sorry to read that you're unhappy with the service.
We have asked for further information via Trustpilot, to help investigate your case further. We did not however receive any response to this request, and are unable to locate your account as a result.
We would therefore ask that you refer to our complaints procedure on our "contact us" page of our website: https://www.enic.org.uk/contact-us/complaints if you would like to submit a complaint.
We will be happy to investigate your complaint further on receipt of the relevant information via email, as per the above procedure.
Kind regards
UK ENIC
My experience was excellent
My experience was excellent. The service was fast and the staff were very friendly and helpful
July 30, 2025
Unprompted review
Reply from UK ENIC - formerly UK NARIC
Thank you for your feedback and comments, we're delighted that you're so happy with our service.
Kind regards, UK ENIC
Great experience with UK ENIC
The process was simple, communication was clear and timely, and the product was delivered within the stipulated time frame.
June 5, 2025
Unprompted review
Reply from UK ENIC - formerly UK NARIC
Thank you for your review and comments Solomon.
If there's anything more we could do to make it a 5 star experience, please let us know via feedback@enic.org.uk
Kind regards
UK ENIC
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Quick, Clear and Professional
I had a great experience with UK ENIC. The whole process of recognising my overseas qualification was straightforward, and I received the result promptly through the online portal. Communication was clear and professional, and everything was handled efficiently. I would definitely recommend their service to others.
July 22, 2025
Unprompted review
Reply from UK ENIC - formerly UK NARIC
Thank you for your review and comments, Tetiana.
We're delighted that you found the process and regular updates simple and clear to follow.
Best wishes for the future, UK ENIC
Service is very good and timely response
Yes company provide a good service .overal im happy with this service they complete the process in sheduled time.
Proper guide me for the process.
August 1, 2025
Unprompted review
Reply from UK ENIC - formerly UK NARIC
Thank you for your review and comments.
We're delighted that you're so happy with the application process and overall services.
Best wishes, UK ENIC
Highly professional and well accepted…
Highly professional and well accepted globally. I am fully satisfied with UK ENIC's services
July 15, 2025
Unprompted review
Reply from UK ENIC - formerly UK NARIC
Thank you for your review and comments, we're delighted that you're so happy with the service.
Best wishes, UK ENIC
The timeframe in reviewing submitted…
The timeframe in reviewing submitted documents within few weeks of submission is laudable. Quick response to any updates raised is also encouraging. I recommend this company
September 4, 2025
Unprompted review
Reply from UK ENIC - formerly UK NARIC
Thank you for your review and comments, Akinbode.
We are delighted that you're so happy with the service and found the regular updates helpful.
Best wishes, UK ENIC
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Amazing service
i lost my code and called them they sort out in free mins, super good service
July 17, 2025
Unprompted review
Reply from UK ENIC - formerly UK NARIC
Thank you for your review and comments, we're pleased to see we could help with your enquiry.
Best wishes, UK ENIC
It would be more transparent and
It would be more transparent and, frankly, more honest if UK ENIC listed on their website the overseas qualifications they will not give a statement of comparability for. Instead they let applicants apply wasting both time and money.
August 6, 2025
Unprompted review
Reply from UK ENIC - formerly UK NARIC
Dear John
Thank you for your comments and review. We are sorry to read that you're unhappy with the outcome of your application.
We requested further information via Trustpilot to help look into your complaint for you, however did not receive a response. You're welcome to follow the complaint guidance on the "contact us" section of our UK ENIC website.
Due to the changing nature of recognition, and the vast number of qualifications internationally, it is simply not possible to publish qualifications and their comparisons online.
Our methodology considers the following criteria:
- Level of the qualification in the context of its home education system at the time of completion
- Entry requirements
- Volume of study
- Course structure, style and content
- Mode of delivery
- Assessment methods
- Learning outcomes
- Progression routes and rights
This helps facilitate an outcomes-based approach to evaluation of qualifications.
We look forward to receiving the details requested via Trustpilot, to be able to clarify your application further.
Kind regards
UK ENIC
I recommend everyone from another…
I recommend everyone from another countries, who wants to prove any education achieved outside from the UK, to use UK ENIC service. Their service works perfectly and all on time.
I am very satisfied that I chose them.
Thank you UK ENIC
MK
July 15, 2025
Unprompted review
Reply from UK ENIC - formerly UK NARIC
Thank you for your review and comments, Mary.
We're delighted that you're so happy with the service.
Best wishes for the future, UK ENIC
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