UK ENIC - formerly UK NARIC Reviews 

401
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and efficient service, often noting that processes were completed on time or even faster than anticipated. Many appreciated the quick response times to queries and the smooth, user-friendly online experience, making the application process straightforward and easy to navigate. The staff were frequently highlighted for their helpfulness, professionalism, and excellent customer care, providing clear communication and support. However, some people were dissatisfied with customer service, reporting unhelpful automated responses, difficulty reaching staff by phone, and a lack of support for specific issues. A few other people also felt that the process was frustrating and unorganized, mentioning significant delays in receiving their documents and a lack of transparency. Additionally, some reviewers found certain recognition requirements to be restrictive or a complete waste of time for specific qualifications.

What people talk about most

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with the speed and... See more

Response time

Customers consistently note positive experiences with response times, with many praising the impressive and... See more

User experience

Consumers find the user experience to be positive, with many reviewers describing it as excellent, quick, and... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers praising the impeccable... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recommend everyone from another countries, who wants to prove any education achieved outside from the UK, to use UK ENIC service. Their service works perfectly and all on time. I am very sati... See more

Company replied

Rated 5 out of 5 stars

UK ENIC delivered a professional service to me. I was kept updated of the progress of my application via email notifications and the turn around time was faster than I had anticipated. Their online po... See more

Company replied

Rated 5 out of 5 stars

Enic is the fastest way in the UK to have a comparability statement. The service was really fast, I applied Monday and got my statement the week after; the customer service was amazing as well. They... See more

Company replied

Rated 5 out of 5 stars

Very convenient service. Easy and cost benefit for non uk residents since its fully digitalized. no need of postal service at all. Im very satisfied with UK Enic service.

Company replied


Company details

  1. Educational Institution
  2. Employment Center
  3. Information Bureau

Written by the company

(We are not connected with ENIC Sports Inc) The UK's national organisation for recognising international qualifications and skills. Formerly known as UK NARIC UK ENIC is a leading information service provider offering impartial, trusted judgement on international qualifications. Our services have been developed to ensure that the skills, competencies and qualifications of those coming to the UK to work, study, practice or settle are recognised at the appropriate level. UK ENIC also supports every university in the UK, all colleges that admit international students, employers, professional bodies, UK Government departments, and immigration advisers understand more about educational, vocational and professional systems outside the UK. UK ENIC is the designated United Kingdom national organisation for the recognition and comparison of international qualifications and skills. We perform this official function on behalf of the UK Government. Operating under contract to the Department for Education (DfE), UK ENIC serves as the UK’s information point on the recognition of overseas qualifications. We also provide the only official source of information on international education systems and qualifications attained from outside the UK, as prescribed by the Lisbon Recognition Convention. UK ENIC is part of the European Network of Information Centres (ENICs) and the wider ENIC-NARIC network. The United Kingdom is a signatory of the Lisbon Recognition Convention which obliges the signatory nations to make arrangements for recognising qualifications across borders and to provide information on education systems and higher education institutions. UK ENIC provides these services.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

401 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(401)

111 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

It would be more transparent and

It would be more transparent and, frankly, more honest if UK ENIC listed on their website the overseas qualifications they will not give a statement of comparability for. Instead they let applicants apply wasting both time and money.

August 6, 2025
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Dear John

Thank you for your comments and review. We are sorry to read that you're unhappy with the outcome of your application.

We requested further information via Trustpilot to help look into your complaint for you, however did not receive a response. You're welcome to follow the complaint guidance on the "contact us" section of our UK ENIC website.

Due to the changing nature of recognition, and the vast number of qualifications internationally, it is simply not possible to publish qualifications and their comparisons online.

Our methodology considers the following criteria:
- Level of the qualification in the context of its home education system at the time of completion
- Entry requirements
- Volume of study
- Course structure, style and content
- Mode of delivery
- Assessment methods
- Learning outcomes
- Progression routes and rights

This helps facilitate an outcomes-based approach to evaluation of qualifications.

We look forward to receiving the details requested via Trustpilot, to be able to clarify your application further.

Kind regards
UK ENIC

Advertisement
Rated 5 out of 5 stars

I recommend everyone from another…

I recommend everyone from another countries, who wants to prove any education achieved outside from the UK, to use UK ENIC service. Their service works perfectly and all on time.

I am very satisfied that I chose them.
Thank you UK ENIC

MK

July 15, 2025
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments, Mary.

We're delighted that you're so happy with the service.

Best wishes for the future, UK ENIC

Rated 1 out of 5 stars

It is a complete waste of your time if…

It is a complete waste of your time if you ask for a comparability statement for the US qualification GED. They will simply say there is no comparability. Save your money.

August 1, 2025
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your comments.

We are sorry that you are unhappy with the outcome of your evaluation.

Unfortunately not all qualifications internationally have a comparable level to UK education systems.

You can request further clarification from our reassessments team via https://www.enic.org.uk/individuals/reassessments on how we came to evaluate your GED.

Kind regards
UK ENIC

Rated 1 out of 5 stars

Terrible, unprofessional customer service

After I received my statement of comparability, I sent them a message with two simple queries.

The first one was about whether the qualification title in English was equivalent to specific degree I was asking about - "Bachelor of Arts" (this is a simple yes/no question). The second query was about a sentence they included in my statement saying that I had not provided a certificate of completion for my secondary education, but only transcripts. I explained to them that the institution where I graduated didn't issue a separate certificate, but a single document where the front side contains the transcripts and the reverse of the document contains what is equivalent to a certificate, signed and stamped by the relevant authorities. In their response, they ignored my first query altogether. For my second query, they said I had to reapply again (pay again) and submit the missing certificate, which I had already submitted.

I sent them another message explaining that my first query had not been answered, and that they had not understood the documentation I sent them, since what they were asking me to send is something I had already submitted in my original application. In the new response, they sent me a link to their website with general information about the statement of comparability instead of answering my yes/no question (appalling), and suggested that I could apply for a reassessment, despite I provided a clear explanation about the comment in my statement of comparability that was factually incorrect.

In summary: I paid a hefty fee to receive a statement of comparability that contained factually incorrect information (which I proved and explained to them), yet they ignored me, refusing to correct the error, plus ignored a simple yes/no question by sending me a link that didn't answer my question. They just don't care once they got your fee, and ignored my queries with generic templates - very disappointed by this unprofessional service.

August 15, 2025
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments.

We are sorry that you're unhappy with the service .

We have asked for further information to record and investigate your complaint, however you did not respond to this request. We are committed to investigating all such complaints as per our complaints policy https://www.enic.org.uk/contact-us/complaints

We are committed to provide an effective service and welcome the opportunity to look further into the matters you have raised. Please follow the above complaints process should you want us to follow up this matter for you.

Kind regards
UK ENIC

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. The process was clear, professional, and fast. I received my qualification recognition without any issues, and the staff were always helpful and responsive. Highly recommend UK ENIC for anyone needing their overseas qualifications recognised in the UK.

August 10, 2025
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments.

We're delighted that you're so happy with the service.

Best wishes, UK ENIC

Advertisement
Rated 5 out of 5 stars

Easy and with in time

June 22, 2025
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments, we're delighted that you're so happy with the service.

Kind regards
UK ENIC

Rated 5 out of 5 stars

I recently used UK ENIC’s services

I recently used UK ENIC’s services, and I was thoroughly impressed from start to finish. The entire process was handled with the utmost professionalism; every step was clear, transparent, and efficient. Communication was prompt and courteous, and any queries I had were answered in detail, leaving no uncertainty.
UK ENIC not only delivered exactly what I needed but did so in a way that made the whole experience stress-free. Their combination of knowledge, efficiency, and customer care truly sets them apart. I would highly recommend UK ENIC to anyone seeking reliable and professional credential evaluation services.

April 20, 2025
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments.

We're thrilled that you're so happy with the service, and glad that you found the service so helpful.

Best wishes for the future, UK ENIC

Rated 5 out of 5 stars

The quick and easy few step process…

The quick and easy few step process made it easier and faster.

August 8, 2025
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and feedback.

We're delighted that you're so happy with the service.

Best wishes, UK ENIC

Rated 5 out of 5 stars

Very useful to compare your certificate…

Very useful to compare your certificate with the UK standard

July 25, 2025
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments.

We're delighted that you're so happy with the service.

Best wishes, UK ENIC

Advertisement
Rated 5 out of 5 stars

Good customer service

I applied for a Statement of Comparability and initially encountered an issue that required me to raise a complaint. Once the matter was escalated, the Quality Manager personally got in touch, offered a sincere apology, and ensured my application was treated as a priority. I truly appreciate that human errors can happen, and I’m very satisfied with how professionally and promptly my complaint was handled. Excellent customer service in the end – thank you!

June 19, 2025
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments, we are sorry to read that you are disappointed with your experience.

We have requested further information via Trustpilot to investigate your complaint - please do respond to this to enable us to look into this matter further for you.

Your complaint will then be recorded and investigated and a manager will respond to you accordingly.

Kind regards
UK ENIC

Rated 1 out of 5 stars

Disconcertingly unprofessional

They have been asking for documents that I have already uploaded and they keep asking other types of certificates that are not THE SAME that are used in the UK. I may be mistaken, but I thought the whole point of the job is that ENIC has to create the equivalent to other certifications PRECISELY because they are different elsewhere. It’s an appalling service.

May 1, 2025
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

We are sorry to hear that you are unhappy with the service.

We have requested further information to help investigate your complaint.

As you have not yet responded to this request, please contact us via feedback@ecctis.com quoting your application enquiry number to allow us to look further into this matter for you.

Kind regards
UK ENIC

Rated 5 out of 5 stars

It was a nice experience

It was a nice experience, it helps me a lot how the work was made. I just upload the information and the results were there, at some point I had a problem with a document, I recieved a notification to change it and everything was confortable to do it.

March 20, 2025
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments, we're delighted that you're so happy with the service, and the guidance provided regarding your documents.

Best wishes for the future, UK ENIC

Advertisement
Rated 5 out of 5 stars

The application and process went…

The application and process went smoothly and faster than expected. Suitable avenue for communication and timely assistance.

February 19, 2025
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments.

We're so pleased that you found the service straightforward and with a timely outcome.

Best wishes, UK ENIC

Rated 5 out of 5 stars

My experience about ENIC

The company is providing on time information about the application process. The company time frame is very exact.

March 16, 2025
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments.

We're delighted you're so happy with the service and timeframes.

Kind regards, UK ENIC

Rated 5 out of 5 stars

I recently used UK ENIC to evaluate my…

I recently used UK ENIC to evaluate my foreign qualifications and I couldn't be more satisfied with the service I received. From the outset, the application process was straightforward and user friendly. The turnaround time was impressive, I received my evaluation report sooner than I anticipated, the evaluation report was comprehensive and clearly outlined how my qualifications compared to UK standards
The customer support team was responsive and helpful
Overall, I recommend UK ENIC to anyone seeking to have their international qualifications recognised in the UK
Nyarai

April 4, 2025
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you so much for your comments and review.

We're delighted that you found the support from our customer service team so helpful, and the overall service exceeded your expectations.

Best wishes, UK ENIC

Rated 1 out of 5 stars

they are unprofessional with no ethics.

On 18/02/2025, I ordered and paid for a hard copy of my Statement of Comparability. I provided a complete and accurate address at the time of application, filling all required fields correctly. Nevertheless, I was wrongly informed that my address was incomplete.
Following your advice, I requested a reprint within the three-month window and paid an additional 8 Euros. Despite complying fully and acting within the stated timeframe, I was later told that you could not send the hard copy due to an “environmental policy” — a condition that was never disclosed at the time of purchase or reprint request.
After I raised a complaint, I was incorrectly told that the three-month window had expired, even though I had made the reprint request well within the allowed period. they are unprofessional with no ethics.

April 26, 2025
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Dear Ethar - we're sorry to hear that you're unhappy with the service provided.

We have asked for further information via Trustpilot to look into this further for you. Please respond to this so we can assist you further.

Kind regards
UK ENIC

Advertisement
Rated 5 out of 5 stars

Involved in every aspect of…verification

Involved in every aspect of verification even to the extent of contacting my university in Nigeria. Prompt contact to those that Involved at all stages.
It was a great experience for me

February 13, 2025
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments.

We're delighted to see how happy you are with the service.

Best wishes, UK ENIC

Rated 5 out of 5 stars

Highly satisfied

The service was quick and straight forward. Very happy with the results.

February 6, 2025
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments, Aysha.

We're delighted to see how happy you are with the service.

Best wishes, UK ENIC

Rated 5 out of 5 stars

Amazing project

For me, it was my biggest dream to be able to recover my hard work. Through this company, I could compare my degrees. One of the best benefits is that it shortened the long way to achieve my dream of continuing my studies in the UK. They are a really great company.

March 15, 2025
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments, Divan.

We're delighted to see how happy you are with the service.

Best wishes, UK ENIC

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look